Ok to be fair I have to mention we went today 8/03/2006 which is day 4 of record heat for Long Island. Park hours were 9:30 am- 7 pm
Also we love Disney's Blizzard Beach and Typhoon Lagoon so I am constantly comparing the experience there to any place else. Splish Splash falls way short.
3 of us went : my sister 35 myself 35 and my son who almost 6. The day cost us $125 WITHOUT EATING @@
Now yes cheaper than Dinsey but still costly
Here is the rundown
$31 per adult $23 for a child under 48 inches = $85 just to get in.
4 drinks at $2.75 each= $11 (BTW none of the water fountains were working and outside berverages are not allowed in even water)
Son played a game $5
Wanted a toy $8
So the day started for us around 10am we were shocked it didn't seem that crowded when we first got there. Believe me there was A TON of people there just not as bad as we expected. We parked far far away and the trams were not coming , it was already really hot so we walked to entrance.
After confusion about a ticket price we were sent to a different window. Same confusion, my son has epilepsy and qualifies for a disabled discount rate BUT it is the same as a child's rate so we left the window and waited again for no reason. Both ticket people had no idea about the price and sent us away only to then have a manager step up and explain it is the same as the child rate. So waited for no reason twice and almost a third time if the manager didn't step up . Wreck the day? nahhh but showed how poorly the staff is trained in their ticket offerings.
Went to the lazy river and was dissappointed to see that you have to wait in one area on line to get a tube. Even though there are points along the entire river that are entrances and exits they are blocked off. There are no child sized tubes and you are not allowed to let your feet touch the floor. Child sized tubes would lessen the problem. The lifeguards were constantly reprimanding the kids and adults too for 'walking' in their tube. The rule is no feet can touch. Try enforcing that to children who fall through the center of the adult tubes. But later you will see their are few parents even watching their kids much less staying with them in the rides but I digress. The other issue is that you are only allowed around once. You have to exit where you came in. Very unlike the lazy rivers at Disney or resorts I have been to. With the lifeguards trying to enforce the no feet touching rule with the whistles and the once around set up. It isn't relaxing. It actually causes people to stop themselves and create bottlenecks because they are trying to stay in longer.
Line cutting...Every ride we would see people cut in line. Why? Because aside from people having no care for others they did it because they could. The staff at the end of the rides were overwhelmed with the volume of people. They collected what tubes they could while trying to keep the line waiting for them orderly and people would either walk right past them and never hand in their tubes and reride without the wait. Some people would send their children behind the staff members back to steal a tube. Others walked right to the front of the line and took the tubes cutting everyone. The staff member was too busy to chase them and have them ejected. It is chaos. More staffing would help this problem. Security to enforce the no line cutting policy would help also.
The sad part if the same exact scene would be played out in the childrens water play areas. Kids are completely unsupervised. The childrens areas have slides and you would see responsible parents trying to teach their children the right way to wait in line for a turn when kids usually 2-3 together would come up and just push into the line. . Why not? they learn it from their parents. More staff and enforcing the rules would fix this as well. Plus unsupervised kids usually 8 and under should not be allowed to play and this should be enforced but of course it is not.
The camp situation was also completely out of control. Tons of children roaming free with no chaperones doning whatever they wish to whomever. Cutting in line, chasing each other while running through the park, using the big shots (water toy sold at the park) to spray each other and everyone or turning on the machine to fill them so it sprays everyone passing by. Swimming in the wave pool alone. It just adds to the overwhelmed feeling at the park. Splish Splash should have rules on ratios for camps and that children are not allowed to roam freely. It adds to the chaos and if there are rules again no one is enforcing them.
The after waiting and hour in line for a ride only to go to a water fountain after to find it BROKEN really burns me up. It shows that the park isn't being maintained to high quality standards. And it is convienentj that all the carts with water for $2.75 were open and the announcements of staying hydrated were constantly going over the parks speakers. Ironic.
The Staff operating the Mommoth river was odd, the right hand lane (coming up the stairs) was being manned by a young guy at around 2:30pm and he was doing the very least to keep the ride going. He was sitting in the water not holding the raft while people got in while staring at the people who were falling. It was obvious to just hold the raft steadfy for people getting in but he didn't. He could care less. Meanwhile the girl on the left was interacting with the crowd & doing her job happily.
We also saw alot of poision ivy in the treed areas of the park. Kinda odd they would allow that to grown with people in bathing suits everywhere.
Are any of these things catastrophic? No. So would I go back? Only after they address the problems. You can see the park could be amazing but the way line cutting is handled (or not handled) is a big turn off. Allowing unsupervised children everywhere is also a major turn off. Cut down on the number of camps allowed per day or require a higher ratio of adults to kids. Maybe management needs to fly down to Florida and check out a Disney waterpark to see how it is done right. For the money the experience could be better. I believe they could even charge more if they fixed the isues, enforced their rules and added more staff.
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