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“Holiday Inn Express Canadaigua”

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Holiday Inn Express Canandaigua - Finger Lakes
Ranked #2 of 12 Hotels in Canandaigua
Certificate of Excellence
Alton, New Hampshire
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Holiday Inn Express Canadaigua”
Reviewed 29 May 2014

Excellent hotel. Very Clean. Free Wi Fi and Free Breakfast. The staff was very helpful. The rates were very reasonable. Easy check in and easy check out. The finger lakes of NY State where on either side of the hotel. The town is also very nice. Dining within walking distance.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gabbysgirl3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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175 reviews from our community

Traveller rating
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    6
    3
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • Any
English first
Phillipsburg, New Jersey
Level 6 Contributor
274 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 30 April 2014

Place seems fairly new. Check in was good. Breakfast is great, Convenient to a lot of things. The reason I only gave it 3 stars is because we had major noise issues with people partying till real late and slamming doors. We did tell the hotel about the issues and they did nothing for us. We had 2 rooms booked and were in town for a family funeral and didn't need to deal with this.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tallulah94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review, 15 May 2014
Dear tallulah94,

Thank you for taking the time to post a review of our property. We are glad you liked the breakfast selections we offer. Please accept our sincerest apology for the experience you had with the noise. We understand the discomfort this has caused you. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Rest assured, your review will be looked into and use it for improvements. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 April 2014

Stayed here with my daughter on Saturday. The room was great, customer service was great, pool was terrible. There was black things all over the bottom of the pool so was not able to enjoy this, and was the major reason we stayed at the hotel. Breakfast was ok, but not great. Would stay here again if the pool was clean so we could actually enjoy it.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review, 14 May 2014
Dear canamchamp,

We truly appreciate you taking the time to post your review and all the nice comments about your room accommodation and the service you received. It is always our goal to provide best hotel experiences and on this occasion we apologize for the disappointment you had with the pool. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences.

Again, thank you for your review and we hope you do choose to give us another opportunity to exceed your expectations in the future.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque, New Mexico
Level 4 Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 27 March 2014

We stay in this chain pretty frequently. At this location, breakfast below par, out of several items all during the three day stay. Not enough staff, people constantly had to ask for coffee pots to be refilled. Just not very well organized....and not the experience we've had at other HIExpress.
Hotel is clean and modern and new, and is located near the beautiful lake recreation area.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janeway9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly T, General Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review, 1 April 2014
Dear jkc915,

Thank you for sharing your thoughts with us. Our customer's feedback is so valuable to improving our guest satisfaction, which is our ultimate goal. I'm sorry for the issues you experienced during your stay with our breakfast. We are in the process of revamping our breakfast to include new healthy choice options such as turkey sausage, gluten free options, greek yogurt with toppings, an oatmeal station, and fresh cut fruit. Hopefully you will be back to try out our new options soon and have a much more positive experience. If there is anything you would like to discuss further please feel free to contact me directly and thank you again for your review.
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Ballinafad, Ireland
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 March 2014

We had a great time staying at this hotel. It was brand new and very clean - both in the rooms and the other areas of the hotel. It is very simple as it is the express brand, but the kids enjoyed the pool and the simple breakfast buffet. The staff was very friendly and it is closely located to the town and about 20 min from Bristol Mountain. Would definitely stay here again. Very good value.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank OneGumby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly T, General Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review, 1 April 2014
Dear OneGumby,

Thank you for your great review! We are so glad that you chose to stay with us and also that you enjoyed yourselves. The pool is always a hit with the kids, and after a long day of skiing in the cold, that heated water feels great! We hope to have you and your family back very soon!
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Mississauga, Canada
Level 6 Contributor
64 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 16 March 2014 via mobile

Family with 2 children stayed for 2 nights during March Break. We had ski package. No problems with the ski passes. The hotel is very clean and modern. Breakfast was very good. Forgot the name of a lady in the breakfast area she was very nice and always brought my boys apples. We will return to this hotel for a longer stay. People who work there are so nice and friendly. Good value for your money. Would recommend in a heartbeat.

Stayed March 2014
Helpful?
1 Thank Agnes75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly T, General Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review, 1 April 2014
Dear Agnes75,

Thank you for taking the time to write such a nice review for our property. We take pride in our guests having a great time, and we are so glad to hear when our hard work is paying off. It was a great year for hitting the slopes at Bristol Mountain. We hope to have you back in the warmer weather to check out their new aerial terrain park! It should be very cool. Thank you again for choosing to stay with us!
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Rochester, New York
Level 3 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 March 2014 via mobile

I was very excited when I booked this hotel. Looking at the hotel pictures, it was definitely a unique holiday inn express because it was a modern one. The lobby was huge and clean. The carpet and wallpaper were contemporary. The room couldn't get any better. Holiday Inn Express in Canandaigua did not disappoint me and my family. In the morning, we went down about 20mins before breakfast ended and there was no longer a lot of food left; but a gentleman noticed that we just arrived the breakfast area so he approached us to ask if we needed more food, which was really great. We forgot to pack a toothpaste and they gave us a complimentary one. We will definitely come back here if we visit Canandaigua again. :)

Stayed March 2014
Helpful?
Thank aweesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Canandaigua - Finger Lakes

Property: Holiday Inn Express Canandaigua - Finger Lakes
Address: 4420 Eastern Blvd, Route 5 & 20, Canandaigua, NY 14424
Phone Number:
Region: United States > New York > Finger Lakes > Canandaigua
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Canandaigua
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Canandaigua - Finger Lakes 2.5*
Number of rooms: 75
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