Cynthia, front desk, lied about what the restaurant closed downstairs. Then she refused to give me a number to a place that delivers and was rude about it. She said she would call me back and she never did. They were working on construction in the room right above mine during my stay. I called downstairs to ask how much longer and they continued to tell me they would find out and let me know and they never did. The people that work there are just plain rude. Especially General manager Ronald Britt. I expressed my complaint to the holiday inn website who forwarded it to him. He did not response until the third time I made in attempt. He said " I am sorry we could not provide the service you expected." That's it. I expected to stay at a nice hotel with polite customer service representatives. Is that so much to ask for? Not at all. They should look at investing in some etiquette classes.
The only reason I gave 2 stars was because the hotel was clean.
- Official Description (provided by the hotel):
- The Holiday Inn Westbury is an independently owned and operated full service IHG Hotel. It provides guests with 152 rooms and suites as well as banquet and catering space that may accommodate up to 120 guests. The Hotel offers its accommodations, amenities and services to the corporate, leisure and social traveler from all of the world. It's centralized location within Nassau County, Long Island, NY makes it an ideal and convenient host to many. For those visiting the towns of Westbury, Garden City, Mineola, Uniondale, Carle Place, Roslyn and the surrounding area, the Holiday Inn Westbury is the ideal Hotel to consider being your host. Local attractions to the Hotel include Eisenhower Park, Nassau Coliseum, The Space at Westbury, Westbury Music Fair, Roosevelt Field, Museum Row, Old Westbury Gardens, Bethpage State Park, Jones Beach and much more. The Hotel is also in close proximity to New York's JFK, LaGuardia and Islip Airports. The Hotel is also located within walking distance to the Long Island Rail Road (Carle Place Train Station). Other nearby interests include Hostra University, Adelphi University, LIU Post, Nassau Community College, Winthrop Hospital and North Shore LIJ Hospitals and affiliates. The Hotel's amenities include but are not limited to the following: Outdoor garden courtyard and pool (seasonal), 24 hour business center, 24 fitness center, 24 hour guest laundry room, complimentary WiFi, ice machines, drink and snack vending machines, etc. Guests of the Hotel may enjoy the Hotel's onsite Restaurant, which is LiLLies Restaurant and Bar. LiLLies serves breakfast, lunch and dinner Fridays, Saturdays and Sundays, and breakfast and dinner Mondays - Thursdays, as well as room service to in-house guests. It offers guests a delicious eclectic mix of Italian/American fare with something for everyone to enjoy. It has a full bar that offers guests a delightful selection of fine wines and spirits, as well as a variety of select beers on tap and in bottles. Restaurant Hours: Breakfast Daily: 6:30 am - 11:00 am Dinner Daily: 5:00 pm - 10:00 pm Bar 5:00 pm - 11:00 pm Sunday - Thursday & to Midnight on Friday & Saturday In-House Guest Room Service: Same times as Restaurant/Dining is available. Lunch (seasonal): Friday, Saturday and Sunday 12:00 pm - 2:00 pm (Mother's Day Weekend - Labor Day Weekend) ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Westbury Hotel Carle Place
- Holiday Inn Carle Place
- Carle Place Holiday Inn