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“1 week in NY”

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Holiday Inn Westbury
Ranked #3 of 3 Hotels in Carle Place
2 reviews
“1 week in NY”
Reviewed 2 August 2014 via mobile

Stayed from 2-3 July with my wife and daughter. The hotel was nice and the staff were all friendly and helpful special mention to Stephen. The hotel is in perfect location to everything we needed. Dennys, outlet stores, sports bar and train to Penn. Definitely coming back here on our next visit to New York.

Stayed July 2014, travelled with friends
Helpful?
Thank Bryan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin M, General Manager at Holiday Inn Westbury, responded to this review, 3 August 2014
Dear Bryan:

Thank you for taking the time to write a review and share your experience with us. We are pleased to read that you found the hotel to be conveniently located, and our staff to be friendly and accommodating to you and your family. We're also very pleased to read that you will be considering staying with us
again upon your next visit to Long Island.

All the best to you and yours!

-Franklin, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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232 reviews from our community

Traveller rating
    64
    82
    61
    15
    10
See reviews for
64
44
15
85
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Connecticut, United States
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 July 2014

First impressions are everything right??? Well if that is true then maybe we shouldn't have stayed... The hotel is clean and the people at the desk were nice but upon arrival a disgruntled hotel guest pushed his way past me yelling and screaming! He was very upset about something and he was making it known! The police had to be called to calm the situation. The staff handled themselves well but it was still unsettling. We then proceeded into the elevator where one of the arm rails fell off and hit a lady in her foot. We hadn't even gotten to the room yet. Finally we are in our room. The room was clean but smelled a bit like cigarette smoke (the hotel is completely non smoking). Also there were four of us but only 2 towels were put in the room. I asked for more twice. They were finally brought up to us at 10pm (we checked in at three). The pool and landscaping outside were very nice. The pool attendant was friendly and very helpful. Like I said the staff is very friendly. The hotel is near everything, lots of restaurants and things to do! Overall it wasn't terrible it was just OK!

Room Tip: Ask for a room higher up, not near the elevator , looking over the pool.
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Christine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin M, General Manager at Holiday Inn Westbury, responded to this review, 27 July 2014
Dear Christine L:

Thank you for your feedback and input. It is very important to the team and I, as we review all valuable feedback and use it to make various improvements, which is always our goal.

I do apologize that your first impression was one where you experienced an unruly guest. It is not often that we are in a position where the police have to be called; however, we will when the best interest's of the Hotel, its guests and its employees are at stake. It is always a last resort measure and never one we like to make. Nobody was in any harm's way, it was just an incident that required additional intervention and support.

I am delighted to read that the staff was friendly, you found our rooms to be clean, and that you enjoyed our outdoor courtyard and pool area. It's great that you enjoyed the general area as well.

I do apologize that your room smelled of smoke. We do charge guests a $250.00 environmental clean fee for smoking in a guest room, as we are a non-smoking property. I will in fact make sure your room was deep cleaned.

If you should decide to return, which we hope you do, please feel free to contact me direct so that I may personally ensure an extraordinary visit. It's my goal to provide you with a positive last ,and lasting impression of the Hotel.

All the best!

Sincerely,

Franklin, GM
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Plouezoc'h, France
1 review
Reviewed 14 July 2014

We had a lengthy stay; of course, as expected, the rooms and hotel were quite clean and
comfortable; the best however, was the staff that went out of its way at every turn to help
us in a special unusual family situation, which is rare indeed. the staff turned what could have been a depressing stay into as cheerful one as possible. also, the hotel is so close to so
many major shopping stores all along Old Country Road and so close to Roosevelt Field
Shopping Center - a huge place with every type of store and restaurants you could imagine.

we recommend this facility to anyone needing hospitality service in the area.

Room Tip: we were in 1st floor back area, nearer to rear parking lot exit; very convenient
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  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank brian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin M, General Manager at Holiday Inn Westbury, responded to this review, 16 July 2014
Dear brian F:

Thank you for providing us with the feedback from you and your family. We certainly appreciate it. We thank you for your tremendous and inspiring review.

We are all very pleased to read that we provided all of you with the comfort and care you needed during a difficult time period.

We are also pleased to know that you enjoyed the Hotel and the surrounding area. Please know that you may call upon us again if you should need assistance.

All the best to you and yours. Be well!

~Franklin, GM
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California Desert, California
Level 5 Contributor
53 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 June 2014

This is an older, but well-mainained motel. I spent two nights there recently and was pleased with the cleanliness and staff. The newly remodeled, sports-themed restaurant was excellent for breakfast and lunch, and has a large array of large-screen TVs.

In the warmer weather, the surrounded central courtyard is wonderful, with a large pool and plenty of space.

Given the prices of other locations, this Holiday Inn offers some real savings.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angela B, Manager at Holiday Inn Westbury, responded to this review, 30 June 2014
Thank you for your recent review and feedback. We appreciate your input and care about your experience.

We are delighted to read that you enjoyed your stay with us and found the Hotel to be clean, comfortable and convenient. We're also pleased to read that you enjoyed the Sporting News Grill and our outdoor courtyard and pool area.

Although the Holiday Inn Westbury in an older building, we continue to invest resources back into the Hotel so that we may continue to meet and exceed our guests' expectations, while providing additional services and amenities.

Thank you again for your time and consideration. We look forward to again being your host hotel on Long Island upon your return.

Sincerely,

Kelliann
Manager
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Istanbul / Turkey
Level 5 Contributor
64 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 2 June 2014

The location of the hotel is more than excellent if you're looking for some shopping, dining or you want to be close to the JFK airport. Nearly every chain restaurant such as Cheesecake Factory, Olive Garden, Denny's, IHOP is very close, in walking distance. Some factory stores, supermarkets everything you can imagine are at max. 3 min distance. It takes 30 min to reach to the airport.
The hotel itself is a bit dated, looks like a motel, with aged carpets in the hallway and old, dusty curtains in the room. It seriously need a renovation. But to be honest the sheets and the bathroom were pretty clean and we did not have any problem with hygiene issues in general.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ayca K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelliann H, Manager at Holiday Inn Westbury, responded to this review, 3 June 2014
Dear Cerise77,

Thank you for taking the time out to write a detailed review. I am very glad to hear that you were able to enjoy how centrally located we are to shopping and restaurants in the area as well as the cleanliness in our rooms. I apologize that you believe we are dated. We are constantly improving our hotel, and continue to progress the look and the amenities on property. We thank you for your feedback, and hope that when you are in the area again you make us your #1 choice.

Kelliann Horak
Assistant General Manager
(516) 997-5000 ext 403
khorak@hiwestbury.com
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Audubon, Pennsylvania, United States
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 May 2014

I stay at this hotel almost every week and the front desk staff is always so friendly they always go out of there way to make sure you have anything you need .The beds are comfortable and the rooms are very clean and updated

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelliann H, Manager at Holiday Inn Westbury, responded to this review, 30 May 2014
Dear Brian S,

Thank you so much for taking the time out to write a detailed review. We thank you for your continued loyalty with us! I am very happy to hear that the front desk is always going above and beyond to make sure your stay is enjoyable. Once again we thank you for choosing the Holiday Inn Westbury, and hope to see you again soon!

Kelliann Horak
Assistant General Manager
(516) 997-5000 ext 403
khorak@hiwestbury.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
france
Level 5 Contributor
54 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 9 May 2014

- It looks more like a motel than a hotel .
-hotel lobby is so small / not very inviting and welcoming
-rooms can be very far from the elevator
-rooms themselves are old , not really clean and in a serious need of refurbishment .
-my bathroom was leaking from everywhere ( tap/bathtub and toilet bowl ) and I had to use towels to mop over and over ... not something very nice to do .

-Location wise : theres a walmart opposite the hotel and a few stores nearby ( Gap /nordstrom rack, traders joe , starbucks etc...)

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bedugul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelliann H, Manager at Holiday Inn Westbury, responded to this review, 21 May 2014
Dear Bedugu,

Thank you for taking the time to write a detailed review. I sincerely apologize that we fell below your expectations and am truly sorry for the inconveniences you encountered. It is our fullest intention to provide you with the best experience, as such we are constantly looking into areas of improvements in the best of our efforts assuring you of our best attention and service at all times. I have taken note of your comments and would like to thank you for your feedback. With that being said, we are always trying to better our hotel. If you could be so kind to contact me at your earliest convenience so that we can further discuss your stay, it would be greatly appreciated.

Thank you

Kelliann Horak
Assistant General Manager
(516) 997-5000 ext 403
khorak@hiwestbury.com
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Additional Information about Holiday Inn Westbury

Property: Holiday Inn Westbury
Address: 369 Old Country Rd, Carle Place, NY 11514-2122
Phone Number:
Region: United States > New York > Long Island > Carle Place
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Carle Place
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Westbury 3*
Number of rooms: 152
Official Description (provided by the hotel):
The Holiday Inn Westbury is an independently owned and operated full service IHG Hotel. It provides guests with 152 rooms and suites as well as banquet and catering space that may accommodate up to 120 guests. The Hotel offers its accommodations, amenities and services to the corporate, leisure and social traveler from all of the world. It's centralized location within Nassau County, Long Island, NY makes it an ideal and convenient host to many. For those visiting the towns of Westbury, Garden City, Mineola, Uniondale, Carle Place, Roslyn and the surrounding area, the Holiday Inn Westbury is the ideal Hotel to consider being your host. Local attractions to the Hotel include Eisenhower Park, Nassau Coliseum, The Space at Westbury, Westbury Music Fair, Roosevelt Field, Museum Row, Old Westbury Gardens, Bethpage State Park, Jones Beach and much more. The Hotel is also in close proximity to New York's JFK, LaGuardia and Islip Airports. The Hotel is also located within walking distance to the Long Island Rail Road (Carle Place Train Station). Other nearby interests include Hostra University, Adelphi University, LIU Post, Nassau Community College, Winthrop Hospital and North Shore LIJ Hospitals and affiliates. The Hotel's amenities include but are not limited to the following: Outdoor garden courtyard and pool (seasonal), 24 hour business center, 24 fitness center, 24 hour guest laundry room, complimentary WiFi, ice machines, drink and snack vending machines, etc. Guests of the Hotel may enjoy the Hotel's onsite Restaurant, which is LiLLies Restaurant and Bar. LiLLies serves breakfast, lunch and dinner Fridays, Saturdays and Sundays, and breakfast and dinner Mondays - Thursdays, as well as room service to in-house guests. It offers guests a delicious eclectic mix of Italian/American fare with something for everyone to enjoy. It has a full bar that offers guests a delightful selection of fine wines and spirits, as well as a variety of select beers on tap and in bottles. Restaurant Hours: Breakfast Daily: 6:30 am - 11:00 am Dinner Daily: 5:00 pm - 10:00 pm Bar 5:00 pm - 11:00 pm Sunday - Thursday & to Midnight on Friday & Saturday In-House Guest Room Service: Same times as Restaurant/Dining is available. Lunch (seasonal): Friday, Saturday and Sunday 12:00 pm - 2:00 pm (Mother's Day Weekend - Labor Day Weekend) ... more   less 
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Also Known As:
Holiday Inn Westbury Hotel Carle Place
Holiday Inn Carle Place
Carle Place Holiday Inn

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