We just returned from a one night stay at the Athenaeum Hotel in Chautauqua which included all our meals. We have been at this hotel a number of times over the years and always had a terrific time. This time it was a disaster. The dinner which normally is very good went from bad to worse as the time passed. We had ordered shrimp cocktails which arrived in a dish so small that the waiter put his fingers in with the shrimp in order to serve them. He never thought of putting them on a serving plate. We asked for extra sauce four times and it never arrived. The waitress took our order for the main course and after one hour came back to our table and asked what we were waiting for! We had reserved dinner for 6pm because we had tickets for a concert at 8pm. We had to leave without eating since we simply ran out of time. We were worried that our waitress was going to have a nervous breakdown since nothing was going right. We really couldn't get angry since this was opening weekend and most of the wait staff are students working for the summer. We actually felt sorry for them. From the dining room we went to the front desk to advise them of our experience. The were very apologetic and arranged to have a meal ready for us after the concert. They also said we would not be charged for anything during our stay.
The rest of our stay was what we expected based on past experiences. Nice clear rooms in a historic hotel, good breakfast and an excellent Sunday brunch. The staff did more than was necessary to overcome the dinner the previous evening.
We will be back again but maybe not on opening weekend.
- Official Description (provided by the hotel):
- Throughout Chautauqua Institution's summer season, Athenaeum Hotel guests are inspired by a variety of learning, recreational and entertainment programs that are all part of the unique Chautauqua experience. For 140 summers, people have come to Chautauqua's 750-acre community to experience arts, education, concerts, lectures and lively discussions. During the spring and fall months, the Athenaeum Hotel acts as a host to well-organized conferences, beautiful weddings, and special events. ... more less
- Also Known As:
- Athenaeum Hotel Chautauqua, New York