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“Amazing Hotel”

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Hampton Inn Buffalo-Airport/Galleria Mall
Ranked #4 of 22 Hotels in Cheektowaga
Certificate of Excellence
Reviewed 19 August 2014

We have stayed at this hotel several times and we love it, especially the location. The hotel is very clean, the staff are always friendly nd the buffet breakfast is amazing. The price is a bit higher then others therefore we don't always stay here.

  • Stayed: August 2014, travelled with family
    • Value
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Review collected in partnership with Hampton
Thank MICHELLE S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desirae K, General Manager at Hampton Inn Buffalo-Airport/Galleria Mall, responded to this reviewResponded 24 August 2014

Hello Michelle S, thank you for staying at our hotel once again! We appreciate your loyalty to the Hilton Brand of hotels. It’s great to see that you enjoyed your stay and all of our amenities such as breakfast. Hilton does offer a few discounts such as AAA or CAA, or also the Hilton Advance Purchase – it is available on our hotel website, you do need to book 2 weeks in advance and prepay for your reservation. I hope you can find these discounts useful and we hope to see you soon! Have a great weekend.

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460 - 466 of 779 reviews

Reviewed 18 August 2014

Made a PAID reservation on Hotels.com and when I arrived I was told they had no rooms available. My family (including two little boys) and I slept in the hotel parking lot. We were told that since we made the reservation through hotels.com there was nothing they could do to help us. Literally turned us out on the street. I spoke with the hotel manager directly the next day and specifically asked for compensation. She completely ignored my request and I was in no way compensated for this terrible experience.

Stayed: August 2014, travelled with family
Review collected in partnership with Hampton
3  Thank Elizabeth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desirae K, General Manager at Hampton Inn Buffalo-Airport/Galleria Mall, responded to this reviewResponded 28 August 2014

Good Afternoon Elizabeth T. Once again, we are very sorry that there was an issue with your reservation from hotels.com not being in our reservation system, and we are investigating why this occurred with our on-line hotel partner. I am glad that Andrea, our Assistant General Manager, was able to speak with you the next day and that you had an enjoyable stay at the Residence Inn that first night, and that you also enjoyed our hotel during your return stay to Buffalo. I also glad that Andrea has set future compensation you for. Once again, we apologize for the mix up with your reservation, and hope to be of service to you in the future.

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Reviewed 11 August 2014

The hotel was what I'd expected and more. Clean property, friendly staff, easy to use shuttle service and great location. I didn't have a rental car for this business trip, but found the proximity of Office Depot and several restaurants convenient for what I needed. I'll stay there again when I'm back in Buffalo, for sure.

  • Stayed: August 2014, travelled on business
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Review collected in partnership with Hampton
Thank David Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank M, Front Office Manager at Hampton Inn Buffalo-Airport/Galleria Mall, responded to this reviewResponded 24 August 2014

Greetings David Scott! Thank you for posting a comment about our recent stay at our hotel. It’s great to see that you able to utilize our complimentary 24 hour shuttle service to the restaurant. I will pass along your kind words to our whole team at our next morning huddle! We look forward to seeing you the next time you are in the Buffalo area.

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Reviewed 7 August 2014

If you have more than 3 people, don't try to stay in the same room even the website mentioned they have 2 beds unless you ask for a extra bed. The 2 twin bed is not enough for 2 average size adult. Overall, the bed size is relatively smaller than most of other hotels including the King bed. The hotel has a nice indoor poor with handicap assist. Breakfast included is a plus but it did not have an in-room safe. TV entertainment is good plus free WiFi thru the hotel.
But the $160+ticket price is higher than most others with these standard facilities. The only thing I could explain is close to airport and shopping mall.

  • Stayed: August 2014, travelled with family
    • Value
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Thank J L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank M, Front Office Manager at Hampton Inn Buffalo-Airport/Galleria Mall, responded to this reviewResponded 8 August 2014

Good morning J L, thank you for your feedback about your recent stay. I do see you were booked in a standard two double sized beds for your stay. I understand your frustrations with our double sized beds. Good news is we are hoping with our upcoming renovation we will be converting to two queen sized beds to better accommodate our guests. We are priced comparable to the other Hilton and Marriott hotels in the area. Hilton does offer a number of discounts such as our advanced purchase; when you book and prepay you do receive a percentage off of the room rate. All discounts are available on our website or when booking directly thru Hilton.com. I hope you are able to utilize these discounts when booking your next trip. We hope to see you the next time you are in the Buffalo area! Have a great weekend.

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Reviewed 5 August 2014

My family of four stayed two nights at the Hampton Inn for a local baseball tournament. The hotel was very clean with a courteous staff. On two occassions we called the front desk for assistance: once to request a toothbrush that my son forgot to pack; and once for a rollaway cot for my other son. In both cases, it was literally less then two minutes until someone knocked on our door.

The room itself had a very nice HD-TV with dozens of channels available. Unlike some other hotels we've stayed at, the TV had many HDMI and other ports exposed, which is nice if you like to plug in your iPad or Chromecast. Relatedly, the WiFi was free and relatively high speed considering the hotel was full of bandwidth-hogging teenagers. ;-) The lamps had docking stations built into the base with two plugs and USB ports, which are essential for modern hotels in my opinion.

Breakfast was promptly up and running when we went down around 7 AM. The staff efficiently kept on top of filling the available items, despite the crazy crowd on a Saturday morning. We had scrambled eggs and waffles in the supplied waffle maker both mornings.

Lastly, the pool area was very spacious and the waterfall feature from the hot tub was enjoyable for my little one. The pool ranged from 3 to 5 feet deep with a discernible drop-off halfway past the hot tub waterfall.

If we return to the Buffalo area for future tournaments, we would definitely choose this Hampton Inn a second time.

Room Tip: There's a Target directly across the street and a 24-hr McDonald's and BBQ restaurant litera...
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  • Stayed: July 2014, travelled with family
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Thank TheMapgeek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank M, Front Office Manager at Hampton Inn Buffalo-Airport/Galleria Mall, responded to this reviewResponded 7 August 2014

Good afternoon, TheMapgeek! Thank you for your kind words about our team and our hotel. It was a pleasure having you and the team stay with us! It’s great to see you enjoyed your time with us, and the promptness of the front desk team and our breakfast team. The location of the hotel is great for any traveler with the number of restaurant choices within a short drive or walk. I hope your team did well in the tournament! We look forward to seeing you the next time you come to Buffalo for sports or just leisure travel. Have a great day!

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Reviewed 3 August 2014

Stayed one night with family member for cross border shopping/Niagara-on-the Lake getaway weekend. Was very convenient as it is just off the highway and a 3 min drive to the Galleria shopping mall. Stayed on ground floor which was very convenient to get to parking in back. Beds are very comfortable and rooms are clean and have high ceilings. Washroom is pretty standard but clean. Hotel is quiet and there is a nice, large indoor pool that is easily accessible. Staff is very friendly, welcoming and accommodating. We ate at the rib place right next door & is was amazing!!! Breakfast area in hotel is nice with tv, bar stool tables, regular tables, fairly good selection & it is handy to grab something on your way out. For the price & area I think that it's a bit overpriced, however you can't beat the convenience of location to the Galleria. Fyi, Galleria also has Cheesecake Factory to eat & other good restos nearby.

Room Tip: Rooms in back of hotel are easily very easily accessible to bring in luggage which helps.
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  • Stayed: June 2014, travelled with family
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Thank Cruizergrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank M, Front Office Manager at Hampton Inn Buffalo-Airport/Galleria Mall, responded to this reviewResponded 4 August 2014

Greetings Cruizergl! Thank you for taking the time to post a review and thank you for choosing our hotel for your recent stay in Buffalo! I’m happy to see we were able to accommodate you on the first floor during your stay; it is very convenient to be by the entrances when bringing your luggage into the hotel. We did recently undergo a renovation of the breakfast/ lobby area; it’s great to see you enjoyed it. Our location is prime for any traveler being close to the Walden Galleria mall as well as many restaurants, some within walking distance. I hope to see you the next time you are in the Buffalo area!

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Reviewed 2 August 2014

Super across the board, nice accommodations, staff, environment..rented 2 rooms for Fri night & 1 room Sat night... all was great...never worried that a Hampton Inn will not meet expectations. Would stay again... Galleria Hampton in was not first choice yet worked out perfect as far as location

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Hampton
Thank Jeff L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank M, Front Office Manager at Hampton Inn Buffalo-Airport/Galleria Mall, responded to this reviewResponded 3 August 2014

Hello Jeff L, thank you for posting a review about your recent stay. I’m glad to see you enjoyed your stay at our Hampton Inn! Thank you for your loyalty to the Hilton brand of hotels, especially the Hampton Inn. You know what to expect when staying and it’s great to see we were able to accommodate you. Please come back and see us sometime soon! We love having you here®

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Additional Information about Hampton Inn Buffalo-Airport/Galleria Mall

Address: 1745 Walden Ave, Cheektowaga, NY 14225-4924
Phone Number:
Region: United States > New York > Cheektowaga
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Cheektowaga
#3 Romantic Hotel in Cheektowaga
#4 Family Hotel in Cheektowaga
Price Range: £86 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Buffalo-Airport/Galleria Mall 2.5*
Number of rooms: 132
Official Description (provided by the hotel):
The Hampton Inn Buffalo Airport is a great location for your next business trip or weekend getaway. Our promise to you is a clean and comfortable stay every time. While staying at our hotel you will receive top-notch service from our front desk staff who will treat you like family. Treat yourself to our delicious On the House Complimentary Hot Breakfast® every morning from 6-10a. There, you will find a variety of delectable treats such as our make your own waffle station, eggs, sausages, potatoes, yogurt, homemade oatmeal, fresh fruit, cereal and more. On-site you will find our recently renovated fitness center that is equipped with brand new elliptical machines, treadmills and free weights. Our facility includes a meeting room that can accommodate up to 25 people and we offer a variety of meal options and audio/visual support. Our complimentary 24-hour business center is perfect for those last minute business needs. Do you need a ride to or from the airport? We provide 24 hour shuttle transportation and are available at your convenience. Located only 10 minutes away from the Buffalo-Niagara International Airport, we guarantee quick service every time. For all of you who love to shop, we are conveniently located across the street from the Walden Galleria Mall and within walking distance of a variety of restaurants. Enjoy our facility and book with us today! We look forward to meeting you! ... more   less 
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Also Known As:
Hampton Inn Buffalo Airport Hotel Cheektowaga
Buffalo Hampton Inn

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