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“Great hotel for girls shopping trip!”

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Residence Inn Buffalo Galleria Mall
Ranked #16 of 22 Hotels in Cheektowaga
ontario
Level 5 Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Great hotel for girls shopping trip!”
Reviewed 13 November 2013

Four friends choose this hotel because of the proximity to the Walden Galleria Mall, Target etc. The person that greeted us at the front desk at 10pm Friday night was very friendly and helpful. He even promised to print out coupons for us for the Saturday shopping excusion. In the am tehy were waiting for us at the front desk. The room was a two bedroom suite on the first floor , the room was clean and the beds were comfy. This is the second time I have stayed at this hotel and would not hesitate to return.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank joeyandotis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicholasO963, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review, 12 December 2013
Thank you for sharing your experience! We are happy you had such an enjoyable stay and were able to take advantage of our convenient location nearby the Walden Galleria Mall. We look forward to seeing you on many more return trips to the area. Should you need any assistance with reservations, please do not hesitate to contact me. Thank you very much!
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364 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
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English first
Redlands, California
Level 5 Contributor
83 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 7 November 2013

Clean, pleasant room, comfortable and well-equipped. Traveling with pets, we were pleased they are welcomed at Residence Inns, with a reasonable surcharge for the night. The young lady at the desk was exceptionally pleasant and helpful, wish we remembered her name so that we could thank her again. Enjoyed the breakfast and the friendly employees in that area. Overall, a nice stay.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Happily-Retired4344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicholasO963, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review, 12 December 2013
Thank you so much for sharing your experience! I am thrilled you had such an enjoyable stay and were able to bring your pets along. That is one of the many great amenities Residence Inn offers. We hope you come back and visit us on any return trips to the Buffalo area! Thank you again.
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Panama, New York
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 October 2013

Room with Kitchenette. The rooms were clean and equipped with a small dishwasher, full size refridge, coffee pot, toaster, dishes, utensils and cook top. Rooms are cleaned and tidied daily. Social hour serves finger foods..most days we ate at the hotel and saved $$$. Social hour is complete with beer and cheap wine. Heated pool area and a very small gym. The gym is equipped with free weights and a couple of treadmills, incumbent bike and elliptical machine.

Room Tip: This place is close to shopping (Galleria Mall), restaurants and a stone throws away from Niagara Fa...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 536lucia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicholasO963, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review, 31 October 2013
Thank you very much for your feedback!. I will share your commendations with the staff. We pride ourselves on our great amenities and customer service. Please do not hesitate to contact me if you need assistance with future reservations. Thank you again!
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Reston, Virginia
Level 6 Contributor
141 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 19 October 2013

You pretty much know what you are getting with a Residence Inn. If you need the convenience of in room amenities (cooker, dishwasher, fridge, etc) that this gives plus the extra space that a longer stay needs then this is the place for you.......................lets face it, that's what Marriott set this brand up for.

The nightly rate is the problem for me though. At $200 per night, you are effectively paying a $60-$70 per night per premium (versus other decent hotels nearby) for the convenience that I bet 90% of people that stay don't even use. I only stayed here as other work colleagues on a business trip had already booked it so it was convenient to stay with them.

Nothing wrong with the hotel but not good value. If you don't need the amenities, go somewhere else.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Statsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicholasO963, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review, 31 October 2013
Thank you for your feedback. We sincerely apologize if our pricing affected your satisfaction. Our pricing is evaluated on a daily basis to ensure we remain competitive with remaining the local area comparable hotels. Included in our rate are many amenities which other comparable hotels may charge for, hot breakfast, evening social hour and high speed internet to name a few. Additonally, our premium location within Buffalo's prime restaurant and retail district with close access to Downtown and the airport effects pricing as well.
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Tampa, Florida
Level 6 Contributor
251 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 16 October 2013

Not a bad location, across from a large mall. Close to other amenities, restaurants, airport. Too bad they don't take feedback seriously. Had an average sized suite, but the two telephones in the room do not work. Yes, they were plugged in. Notified the front desk when I checked out last week. And was given the same room when I checked in this week. Still the telephones not working. Would be nice to call other guest rooms or telephone the front desk with questions or feedback during my stay.
Morning breakfast is also not bad, but very repetitive.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dorosel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicholasO963, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review, 31 October 2013
Thank you for your feedback regarding your stay with us. We do take feedback very seriously, as it is vital to our ongoing improvement efforts. I will conduct a follow up meeting with our staff to ensure a lapse in communication does not occur again. We do truly apologize for the inconvenience and I invite you to contact me directly for your next reservation.
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Frankfort, IL
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 September 2013

My husband and I stayed for one night at the end of our anniversary trip. Lets just start out by saying I love Marriott hotels (I am a Marriott Rewards member). This was a great hotel for many reasons. All the staff was really nice, friendly, & helpful. The hotel was clean and inviting. The food for the free evening buffet and breakfast was awesome. It is very close to the highway and the mall which was great. I do have two complaints though. We were really looking forward to relaxing by the pool and hot tub before our 8 hour trip home the next day. The chlorine smell was very overpowering, so we didn't spend nearly the time by the pool as we would have liked. The worst part was the bed. We have stayed at many Marriott's and this by far, was the worst bed we have slept in. It was soft and you could here the springs pop when we rolled over. It would have been nice to get a good nights before our long trip home. I would recommend this hotel, but make sure you check your bed out before you lay down for the night.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
4 Thank CKwitkowski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicholasO963, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review, 25 September 2013
Thank you very much for sharing your experience! I am thrilled you had such an enjoyable time, especially being your anniversary! I will share the commendation with staff for a job well done! As for the pool and bed issues, thank you for bringing to our attention. These are items which are easily correctable and will investigated and resolved timely. If you find yourselves back in the area, please come see us again. Thank you for your loyalty to Marriott!
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Level 4 Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 11 September 2013 via mobile

The hotel has some location drawbacks. It's in a heavy traffic area near I90. Shopping is excellent and large mall right there. Pretty good fare for Breakfast and dinner. Rooms are nice and modern. I liked the staff.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ltcfrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicholasO963, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review, 25 September 2013
Thank you very much for your feedback! We are happy you enjoyed our facilities and location. We hope to see you back on any future return visits to the Buffalo area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Buffalo Galleria Mall

Property: Residence Inn Buffalo Galleria Mall
Address: 107 Anderson Rd, Cheektowaga, NY 14225-4926
Region: United States > New York > Cheektowaga
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Cheektowaga
#8 Business Hotel in Cheektowaga
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Buffalo Galleria Mall 3*
Number of rooms: 113
Official Description (provided by the hotel):
Residence Inn Buffalo Galleria Mall is the premier choice of hotels in Buffalo for corporate, leisure and group travel. Our spacious Buffalo hotel offers one and two bedroom suites that have separate living and sleeping areas, HDTV’s, free WiFi and fully equipped kitchens with refrigerator, cook top, and much more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Southall Travel, Expedia, Marriott, Hotels.com, Ebookers, Evoline ltd and Cancelon so you can book your Residence Inn Buffalo Galleria Mall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn Buffalo Cheektowaga Hotel Cheektowaga
Buffalo Residence Inn

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