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“Good hotel, well accessible”

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Residence Inn Buffalo Galleria Mall
Ranked #16 of 22 Hotels in Cheektowaga
Reviewed 17 June 2014

I stayed here during a recent stay on the way to Buffalo - Niagara area. I had a memorable stay here. The staff was courteous, the room was neat. It is close to the airport and there are lots of options to eat and shop. The complimentary breakfast in the morning was also good, typical residence inn breakfast.

  • Stayed: June 2014, travelled with family
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1  Thank Vinod R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicholasO963, General Manager at Residence Inn Buffalo Galleria Mall, responded to this reviewResponded 18 June 2014

Thank you for taking the time to complete a review of our hotel. We are delighted that your stay with the Residence Inn Buffalo Galleria Mall was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

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Reviews (376)
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214 - 220 of 376 reviews

Reviewed 9 June 2014

There was nothing bad about this place. Every staff member went out of their way to see that you had a good time while there. Even the lady doing the buffet breakfast walked around with a smile on her face asking if everything was all right and was right on top of keeping everything stocked. The people at the desk and everyone else we encountered were superb. The room was clean and comfortable. There was not a negative thing about our stay. Since my child will at school up there it will be the we stay when we go up there.

  • Stayed: June 2014, travelled with family
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Thank RZ5051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna M, Manager at Residence Inn Buffalo Galleria Mall, responded to this reviewResponded 11 June 2014

Thank you for taking the time to complete a review of our property. I'm delighted that your stay with the Residence Inn Buffalo Galleria Mall was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,
JOANNA MALYS
Assistant General Manager
Residence Inn by Marriott, Buffalo - Galleria Mall
joanna.malys@pillarhotels.com
T: (716) 892-5410 | F: (716) 892-5409

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Reviewed 29 May 2014 via mobile

Stayed here over holiday weekend. Right off interstate with shopping mall and plenty of food options close by. Within 30 minute drive to Niagara Falls. Room was spacious and clean. Beds were comfortable. Would definitely stay here again.

Stayed: May 2014
Thank Ilyngirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna M, Manager at Residence Inn Buffalo Galleria Mall, responded to this reviewResponded 30 May 2014

Thank you for taking the time to complete a review of our property. We are delighted that your stay with the Residence Inn Buffalo Cheektowaga was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

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Reviewed 24 May 2014

We usually visit family in the Buffalo area once a year and stay at least five nights. We arrived late in the evening and the front desk clerk was very friendly during check in. She also directed us to a nearby 24-hour restaurant, Altons. Since there are three adults, this property works out very well for us. We get a suite with two full bedrooms/2 full baths. (It makes life so much easier!!) Normally we visit in June or July but our trip was in early April this year and it was pretty chilly. The room was cozy and one night we requested extra blankets which were delivered with a smile. There was a kids hockey team staying there when we checked in but we were put in room that was in a corner of the hotel and it was quiet and peaceful. Everything worked well in the room, the maid service was very good, the room was clean and neat, plenty of towels, etc. We really like that there is an elevator for getting luggage up to the room. We usually sleep in too late to get the complimentary breakfast!!

  • Stayed: April 2014, travelled with family
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1  Thank MsMgmt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael C, Front Office Manager at Residence Inn Buffalo Galleria Mall, responded to this reviewResponded 26 May 2014

Thank you for your five star review! The Residence Inn Buffalo - Galleria Mall takes great pride in all of our guests, especially our guests who are with us for an extended period of time. Please be assured that I have forwarded your review to all department heads, as well as upper management so our associates can get the commendation that they deserve for providing such an extraordinary experience.

I look forward to welcoming you back to our hotel in the future, and we are ecstatic that you consider us your "go-to place" in Buffalo!

Please contact me if I can assist you further!

Sincerely yours,
Michael Cardarelli
Front Office Manager - Residence Inn Buffalo - Galleria Mall

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Reviewed 16 May 2014

In much need of a girls' getaway weekend, we booked a 2 bedroom suite for four of us here because of the great price and the proximity to shopping and restaurants. The room was impeccable...... A kitchenette with dishwasher, microwave and fridge including an ice maker, table and chairs, living room to relax in, pull out couch, 3 tv's, 2 bathrooms, comfortable beds and lots of space for 4 gals! The free breakfasts were tasty including eggs, sausage, biscuits, waffles, fruit, etc. The coffee was great, too! Front desk staff were cheery and welcoming every time we passed by and very helpful with any queries we might have! We will definitely be booking another getaway here in the future. The only downside was that the pool wasn't heated and the hot tub was down for maintenance.

  • Stayed: May 2014, travelled with friends
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Thank JMSheard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael C, Front Office Manager at Residence Inn Buffalo Galleria Mall, responded to this reviewResponded 18 May 2014

When we meet guest expectations, it is truly a good feeling to have. However, when we exceed guest expectations, it is an awesome feeling! I am very glad to see that our hotel exceeded your expectations for a girls weekend. Our two bedroom suites are the perfect accommodation for that type of weekend! I will be forwarding this review to all departments to be given a proper "job well done"! Please be assured the the whirlpool is in its final stages of repair, and will be fully operational soon. All of the staff at the Residence Inn Buffalo-Galleria Mall look forward to welcoming you back very soon! Thank you for staying with us, as well as the five-star review!

Sincerely yours,
Michael Cardarelli
Front Office Manager - Residence Inn Buffalo Galleria Mall

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Reviewed 26 April 2014

Average and lacked the ambience and facilities one becomes accustomed to when staying at the Residence Inn around the world.
The amenities in the kitchen were not complete e.g. the place settings.
The carpet was damp and the fridge had a strong odor
The bathroom supplies were half filled.

  • Stayed: April 2014, travelled with family
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Thank Lovefood53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael C, Front Office Manager at Residence Inn Buffalo Galleria Mall, responded to this reviewResponded 27 April 2014

Guest feedback is the most critical and the most important part of improving hotel image and overall guest satisfaction. I would like to thank you for submitting an honest review about your recent stay with our hotel. I have forwarded your remarks to both upper management as well as the housekeeping department regarding the lack of bathroom amenities so that they can be rectified. Please accept my most sincere apologies for the lack of amenities.

I hope to welcome you back to the Residence Inn Buffalo-Galleria Mall in the very near future, and I am confident that your experience will not only be above average, but exceptional!

Thank you again for staying with us!

Sincerely yours,
Michael Cardarelli
Front Office Manager
Residence Inn Buffalo - Galleria Mall

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Reviewed 24 April 2014

Stayed here many times. Beds are old and need replacement. Try pillow top mattresses, this may help the sleep problems that are reported in other reviews. Breakfast need variety and changes. More healthy choices. Evening snacks are meant to be snacks, not dinners for guests. TV channels need more variety than cartoons and sports. Internet was good and location convenient to the airport and mall. Rooms are extremely cold and require blankets and better comforters, if you are not turning on the heat, which doesn't work. Fireplaces are nice, but they don't throw heat

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  • Stayed: April 2014, travelled on business
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Thank Dorosel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael C, Front Office Manager at Residence Inn Buffalo Galleria Mall, responded to this reviewResponded 25 April 2014

Thank you for staying with us at the Residence Inn Buffalo-Galleria mall, as well as sharing your honest opinion about your recent stay with us. Guest opinion is the most valuable way that we can improve our hotel image and focus on what we can improve in our hotel to make the guest satisfaction as exceptional as possible.

Please be assured that your comments regarding the beds, breakfast variety, channel selection, and room temperature have been forwarded to the appropriate departments for rectification, and we strive to make sure every comment is reviewed with the best interests of the guests in mind.

I look forward to personally welcoming you back to our hotel in the near future, whatever brings you back to the Buffalo area. I am confident that when you return to stay with us, you will be delighted in the accomodations.

Please let me know if I can assist you further!

Sincerely yours,
Michael Cardarelli
Front Office Manager
Residence Inn Buffalo-Galleria Mall

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Additional Information about Residence Inn Buffalo Galleria Mall

Address: 107 Anderson Rd, Cheektowaga, NY 14225-4926
Region: United States > New York > Cheektowaga
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Cheektowaga
#8 Family Hotel in Cheektowaga
Price Range: £109 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Buffalo Galleria Mall 3*
Number of rooms: 113
Official Description (provided by the hotel):
Residence Inn Buffalo Galleria Mall is the premier choice of hotels in Buffalo for corporate, leisure and group travel. Our spacious Buffalo hotel offers one and two bedroom suites that have separate living and sleeping areas, HDTV’s, free WiFi and fully equipped kitchens with refrigerator, cook top, and much more. ... more   less 
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Also Known As:
Residence Inn Buffalo Cheektowaga Hotel Cheektowaga
Buffalo Residence Inn

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