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“exceptional accomodation”

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TownePlace Suites Buffalo Airport
Ranked #12 of 22 Hotels in Cheektowaga
Certificate of Excellence
Toronto, Canada
1 review
“exceptional accomodation”
Reviewed 14 October 2013

This hotel is the best I ever stayed so far. It had everything you need and more: comfortable bed, kitchen with utensils, tableware etc. for your lunch or dinner. So nice and clean!!! The staff there were very helpful. I needed to check out at 4:40 AM, so they helped me with a breakfast to go.
I would definitely stay there again. In fact, my next stay is already booked for Nov 1-st. I am confident that I would have a pleasant stay at this hotel again.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nataliya155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katelyn M, Manager at TownePlace Suites Buffalo Airport, responded to this review, 2 November 2013
Dear Nataliya155

Thank you so much for your kind review of your stay with us. We are so excited to be ranked as the best hotel you have ever stayed at! Our suites have everything to make you feel at home. I’m so glad to hear our staff took such good care of you by getting you some breakfast very early in the morning. They try to make sure no one leaves without a good start to their day, especially when traveling. I hope your second stay was as pleasant as your first!

All the best,

Katelyn
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184 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Port of Spain, Trinidad
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 September 2013

We stayed at the TownePlace Suites Buffalo for 4 days in August 2013. We travelled as a family with our 2-year old son. The staff at the hotel were very helpful and attentive to our needs/requests.
The rooms were really exceptional. Great layout and oh so clean! You could easily stay there as a family and not be "on top of each other".
We didn't get a chance to use the pool whilst there as it was out of service for 2 days. Arrangements were made for guests to use the pool at the nearby Fairfield suites.
Breakfast was quite decent, and there was enough variety over the 4 days.
The location was excellent - close to the Galleria mall, and other shops that we were interested in.
I would definitely recommend to others, and stay there again.

  • Stayed August 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank TishaTT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katelyn M, Manager at TownePlace Suites Buffalo Airport, responded to this review, 2 November 2013
Dear TishaTT

Thank you so much for choosing TownePlace Suites by Marriott for your stay in Buffalo and for your kind review. I’m very happy to hear that you found the staff to be so helpful and really enjoyed your suite. Our rooms are prefect for families traveling with young children because you can keep all sort of snacks and warm up food in the full kitchen right in your suite. We appreciate your recommendation to other and look forward to seeing you and your family again in the future.

All the best,

Katelyn
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Laguna Beach, California
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 September 2013

Brand new hotel, beautiful large rooms, comfortable bed, pristinely clean, very quiet, great staff, delicious continental breakfast, lots of parking, great location - close to the airport and major shopping and dining! The refrigerator in the room came in handy - but it was also nice to have wine glasses, plates and stemware for when I brought food back home! I can't say enough good things about the TownPlace Suites Buffalo Airport! I will be staying here on every trip!!

  • Stayed July 2013, travelled solo
    • Value
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Helpful?
Thank Soixante17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katelyn M, Manager at TownePlace Suites Buffalo Airport, responded to this review, 2 November 2013
Dear Soixante17

Thank you so much for posting a review of your stay at the TownePlace Suites by Marriott in Buffalo, NY. We are so glad you enjoyed your time with us and were able to take advantage of some of the great amenities we offer. Having a full kitchen stocked with plates and utensils is perfect for heating up left overs instead of letting them go to waste. We look forward to seeing you on your next trip.

All the best,

Katelyn
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Toronto, Canada
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 6 September 2013

Was very lucky to get a room at this hotel on the Labour Day weekend as it was fully booked.

Stayed in a 1 king bed room with sofa bed on the 4th floor (top floor) with my family. Room has a full size fridge with freezer on top, sink, set of cookware, utensils and tableware, stovetop, microwave, etc. The room is new, modern furnishings and is very clean overall. The TV is set off to the side of the bed and sofa so you need to sit sideways on the bed to watch it.

The bathroom has a glass door shower instead of a tub and a good hairdryer (not attached to the wall) with a long, retractable cord. The electric receptacle did not work (I advised the front desk upon checking out). Shower had a rain showerhead. The part of the bathroom that was dirty was at the bottom at the seam, all along where the floor meets the wall that the showerhead is on. Also, in the outside corner of opposite wall. These areas had that pinkish-slimy film all along it. Housekeeping could definitely spend more time on this area.

The pool was average but the water was a little bit cloudy.

The breakfast area has a small area where the food is and a larger area with tables and chairs. The food area was crowded and difficult to get your food. There was a fridge with some yogurt and milk, an area with cereal dispensers, make-your-own mini-waffle section, juice dispenser and English Muffin, bagel, toast section. Outside of this area (which also is home to the business centre), some muffins were available. A few pieces of fresh fruit was available near the front desk. Coffee, tea and water is available between the breakfast area and the front desk and is available anytime of day. The food selection is limited and fine for 1 day but you would probably be pretty bored of it after that.

Parking was complimentary and I did not have a problem getting a spot.

As I mentioned, the business centre is near the breakfast area and since it is out in the open (no privacy), it's probably not a good spot to do any major work....just good for checking your emails.

The front desk is small. Only one person was on duty when I checked in and there were 3 groups of people in front of me so the wait to check in was about 10 minutes. The front desk person was friendly and pleasant. There is some snacks, travel items and drinks available for purchase near the front desk.

Overall, a good clean, quiet, well-appointed room for our getaway shopping weekend and we would stay here again. Good value.

  • Stayed August 2013, travelled with family
    • Value
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Helpful?
1 Thank TorontoOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelly C, General Manager at TownePlace Suites Buffalo Airport, responded to this review, 1 November 2013
Dear TorontoOntario,

Thank you for giving us a try for your first visit on Labour Day weekend! I am glad that you had the chance to stay in our brand new hotel, as we have had a busy and full summer during our first few months of operation.

I am excited to hear that you had the chance to experience our studio king suites with fully-equipped kitchens. Thank you for noticing our commitment to cleanliness! I will be sure to pass your kind words along to our housekeeping team, as they work very diligently to keep our rooms spotless every day. We will definitely keep an eye out for trends in our bathrooms, as the pink color you noted in your shower wall was caused by the pink solution we use to clean our bathrooms. Thank you for bringing this to our attention so that we can ensure a perfect room every time!

We have made some marked improvements in our breakfast service and the entire breakfast experience over the past few months of our operation since opening and I hope that you have the chance to come back to visit our hotel in the near future to experience the changes for yourself. We are confident that our new hotel offers the best service and amenities for travelers in the Buffalo airport area and would love to have the opportunity to serve both you and your family again!

Have a wonderful weekend and we hope to welcome you once again to our lovely hotel.

Kind regards,
~ Shelly
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NJ
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 September 2013

Me, my wife , my four month old, my mom in law went to NIagra and stayed at this place. THis place is very neat and clean. we had a room with 2 queen beds, full kitchen . Staff is extremely friendly - breakfast was decently good.

  • Stayed August 2013, travelled with family
    • Value
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Helpful?
Thank sell c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katelyn M, Manager at TownePlace Suites Buffalo Airport, responded to this review, 2 November 2013
Dear sell c

Thank you for choosing the TownePlace Suites by Marriott for your family trip to Niagara Falls. We’re so glad to hear you found your suite to be neat and clean. The full kitchen is definitely a perk when traveling with a baby but we’re glad that you were still able to join us for breakfast in the morning. Our staff will be excited to see your comments about how friendly they are and we hope you are excited to stay with us again soon.

Sincerely,

Katelyn
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Gaylord
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 September 2013

The minute you walk in you are greeted with a friendly "hello". Everyone from the front desk to housekeeping where all very friendly and helpful. Rooms where very spacious, clean and comfortable.Would stay there again!!!! The only bad thing I can say was the pool was closed the three days we stayed there!

Room Tip: All rooms are very spacious !!!
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Juneyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katelyn M, Manager at TownePlace Suites Buffalo Airport, responded to this review, 2 November 2013
Hello Juneyes

Thank you very much for posting a review of your stay. We’re excited to see that you caught on to our “Hello” theme around here. Our staff loves to make our guests feel at home and we’re glad to hear everyone was so friendly and helpful towards you. We’re sorry that our pool was undergoing maintenance during your stay but can assure you that it is in tip top shape now for your next trip. We look forward to welcoming you back and getting the chance to say hello again.

Kind regards,

Katelyn
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Toronto, Canada
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 September 2013

During our stay here we found ths hotel to be clean and the staff pleasant and professional, typical of most Marriott properties. The fact that it is brand new helps of course. This was our first stay in a TownPlace location and noticed the breakfast options are much more limited than a Residence Inn. I would assume it is targeted more towards the business traveller vs families. Our only major complaint was the seating in the living area of our 1 bedroom suite. The only seat was a very small couch that was extremely uncomfortable. We resorted to watching TV and reading on the bed because the couch was that bad.

Room Tip: Don't choose 1 bedroom suite if you want comfortable seating
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lenny Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katelyn M, Manager at TownePlace Suites Buffalo Airport, responded to this review, 4 September 2013
Dear Lenny,

Thanks trying out our newly opened property, especially since you've never stayed at a TownePlace Suites brand before. We appreciate you posting a review about your stay! We're glad to hear that your experience lived up to your expectations set by your stays at other Marriott properties.

You are correct that our breakfast spread is smaller than the offerings at a Residence Inn. We hope your family was able take advantage of the make your own mini waffle station and maybe even got a little adventurous mixing the froot loops and frosted flakes from the cereal station. We regret that you found the sleeper sofa in the living room uncomfortable to relax on and that there was not enough space for your whole family. Our two bedroom suite does offer more space as well as additional seating options that may work better for you on your next stay.

We hope to see you soon when your travels bring you back to the Buffalo area.

All the best,

Katelyn
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Additional Information about TownePlace Suites Buffalo Airport

Property: TownePlace Suites Buffalo Airport
Address: 4265 Genesee St, Cheektowaga, NY 14225-1943
Region: United States > New York > Cheektowaga
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 22 Hotels in Cheektowaga
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — TownePlace Suites Buffalo Airport 2.5*
Number of rooms: 120
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