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“Great Customer Service Completes Enjoyable Stay”

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TownePlace Suites Buffalo Airport
Ranked #13 of 22 Hotels in Cheektowaga
Certificate of Excellence
Reviewed 15 June 2014

My wife and I were very pleased with our 3 night stay in May 2014 and definitely would stay again.

These TownePlace Suites are quite new making the room very clean, modern, well-equipped and pleasant, including a nice kitchenette which we didn't need to use. The king bed was very supportive and comfortable with good pillows and the location of the room on the upper floor was very quiet for sleeping. The free continental breakfast offered many more choices of food and drink than most hotels' free continental breakfasts with ample tables/chairs available to sit for breakfast. The 24/7 free airport shuttle service is a valuable benefit, especially when one is arriving late, like we did at 12:30am in the morning, or having a very early Sunday morning flight.

However, what made our stay exceptional was the outstanding friendliness and helpfulness of the the front desk employees, both morning and evening. Two examples of this exceptional service.

First, since we were arriving after midnight on a 7+ hour connecting flight from the West Coast we figured there wouldn't be restaurants open for a late dinner. When we called the hotel before our flight departed and asked about the possibility of finding a place open for such a late meal the receptionist indicated no restaurants in the nearby area would be open but she offered to have a pizza ordered ahead of time from a 24hr pizzeria for delivery after we checked-in--all we had to do was tell her the toppings we wanted and size of pizza.

Second, our departing early Sunday morning flight meant we had to take the airport shuttle a half hour before the continental breakfast was normally opened on Sunday mornings. When I mentioned to the front desk employee we'll have to miss the hotel breakfast when reserving the time for shuttle pick-up, we were pleasantly surprised to discover that she had the continental breakfast set-up a half hour early so we could have breakfast and not have to wait and buy breakfast for two at the airport.

Having stayed at 100's of small boutique and big expensive hotels over an extensive business career of worldwide travel, I've only encountered a small number of times that a front desk hotel employee would make such an extra effort at customer service for a 1:00am in the morning arrival and another employee who would take the initiative to open the continental breakfast earlier than scheduled to accommodate customers having early morning flights on a Sunday. It's obvious the management of this hotel hires employees with the right attitude and qualifications about assisting others and provides them with proper training and encouragement to deliver top notch customer service in operating the TownePlace Suites. Thank you.

Room Tip: Upper floor, opposite side from airport, away from elevator and ice machine
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  • Stayed: May 2014, travelled with family
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2  Thank Fritata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin D, Manager at TownePlace Suites Buffalo Airport, responded to this reviewResponded 5 September 2014

Dear Fritata,

Thank you for your fantastic review. It brings us great pleasure to know how much you enjoyed your stay with us. One of the things that makes TownePlace Suites Buffalo Airport so special is the unrivaled genuine service provided by our amazing staff and it is most rewarding to hear that your experience was indicative of this.

I am so glad you had a chance to enjoy out complimentary continental breakfast and take advantage of our airport shuttle! I am also happy to hear you found our rooms modern, clean and well appointed. We pride ourselves on our excellent housekeeping and am very glad you were able to experience it first hand.

Thank you again for choosing to stay with us. We look forward to welcoming you back next time you are in the Buffalo area.

Best,

Caitlin Doherty
Operations Manager- Townplace Suites
cdoherty@buffalolodging.com

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149 - 155 of 210 reviews

Reviewed 8 June 2014

This was our first visit and since we go back to Buffalo once or twice each year, this was a great find for us. Obviously convenient to the airport, but no worry about airport noise; didn't hear it. The room was spacious enough, the bed was very comfy, kitchen was handy, shower was large. The desk had plenty of work space and was nicely set up with shelf space above it to set aside papers and books, etc. The free wi-fi was the absolute fastest we have experienced in any hotel. The staff was friendly and helpful and the price was very reasonable. One little hitch - the breakfast food needs improvement. Since TownePlace advertises itself for extended stays, I think the breakfast should have more variety and some eggs. We're definitely coming back!

  • Stayed: May 2014, travelled with family
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Thank 103PatD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin D, Manager at TownePlace Suites Buffalo Airport, responded to this reviewResponded 5 September 2014

Dear 103PatD,

Thank you for your amazing feedback! We are so pleased to read your comments regarding exceeding your expectations on many fronts including our unrivaled service, exceptional room product as well as the complimentary wireless. We look forward to welcoming you back to Towneplace on your next visit to Buffalo and to impress you once again.

Best,

Caitlin Doherty
Operations Manager- Towneplace Suites
cdoherty@buffalolodging.com

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Reviewed 4 June 2014

Have stayed in most Marriott brands around the US/World but first time in a Town Place. Was only looking for a good room and was pleasantly surprised by this property. The room was spacious, very nice feel, great workplace and though I didn't need the kitchen, it was also a very nice touch.... Lobby and breakfast set up was also very nice and though Buffalo is not a place I frequently travel too, if I did come back, I'd stay here again......

  • Stayed: May 2014, travelled on business
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Thank LVConsul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin D, Manager at TownePlace Suites Buffalo Airport, responded to this reviewResponded 5 September 2014

Dear LVConsul,

Thank you for your lovely review! It was such a pleasure to host you on your visit to Buffalo. It is always so rewarding when we are able to pleasantly surprise our guests. We are thrilled to hear that you enjoyed our spacious rooms and complimentary breakfast in the morning. Thank you for choosing to stay with us, we look forward to the opportunity of welcoming you back on your next trip to Buffalo.

Best,

Caitlin Doherty
Operation Manager- Towneplace Suites
cdoherty@buffalolodging.com

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Reviewed 30 May 2014

Very close to airport. Very nice look to place. Very good check in and service. Rooms very nice. Our room had full size fridge, dishwasher, stove top for cooking and all dishes needed. Room very large and nicely decorated. Free Wifi and continental breakfast. Breakfast was very full in morning. I found the layout to get food and drinks very confining. It needs to be reconfigured to make it a better atmosphere in morning.

  • Stayed: May 2014, travelled as a couple
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1  Thank stormyfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jillian M, Front Office Manager at TownePlace Suites Buffalo Airport, responded to this reviewResponded 30 May 2014

Hello stormyfan,

Thank you for taking time out of your day to review your most recent stay with us here at TownePlace Suites Buffalo Airport. I am glad to hear you found our suites to be spacious and accommodating. I also love our decor in our suites, it’s very modern and fresh. In regards to your comment about our breakfast area, it can become a little congested during our busier times. We have been trying to find ways to work with our small space to make for easier access for our guests. Once again thank you for your suggestions and comments, we look forward to serving you again in the future!

Sincerely,

Jillian

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Reviewed 28 May 2014

Great location not only next to the airport, but to shops and restaurants as well. Very friendly staff, check-in was fast, room was clean and comfortable with a fully equipped small kitchen. Breakfast was a few staple items ( cereals, breads, yoghurt, beverages) however, they did have 2 waffle irons available for use. We arrived late and checked out early, so we didn't make use of the pool or exercise room. Would definitely stay here again.

  • Stayed: May 2014, travelled with family
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Thank MuppetWrangler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jillian M, Front Office Manager at TownePlace Suites Buffalo Airport, responded to this reviewResponded 30 May 2014

Hello MuppetWrangler,

We really appreciate you taking the time to give us feedback on your past stay with us here at TownePlace Suites Buffalo Airport. I'm thrilled you were so happy with our services and accommodations we have to offer. The location of a hotel is always the key to ensure you have a great trip with easy access to the sights. Being that we are only minutes from the Galleria Mall and only a half an hour from Niagara Falls, we are able to suggest great restaurants and activities to try during your stay! Once again thank you for choosing to stay with us!

Sincerely,

Jillian

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Reviewed 26 May 2014

This is a great hotel. The location was perfect for people staying near the airport. It is conveniently located within a mile or two from many restaurants. My family and I stayed in a 1 bedroom queen suite for only one night for the memorial day holiday. The staff at the front desk was very knowledgeable and helpful. Our room was on the 4th floor and was very nice. It was spacious and comfortable for the 4 of us. I was a little worried about our room facing the airport runways, but we heard no noise from the traffic or the planes. The room was clean and tidy. We enjoyed having a fully stocked Kitchen which allowed us to bring our food back from an area restaurant and keep it cold and then able to reheat it in the microwave. The pool area was also very clean and comfy. I was not expecting much for the free breakfast, but was pleasantly surprised. There were many choices for the breakfast, and the seating area outside was very nice. I also liked that the hotel is locked and the only way to get into the building after hours is to have a room key or buzz in. The same is true of the pool area as well. I would definitely stay here again and my daughter is already asking when we can go back. Great job to all the staff.

  • Stayed: May 2014, travelled with family
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1  Thank Stephen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jillian M, Front Office Manager at TownePlace Suites Buffalo Airport, responded to this reviewResponded 30 May 2014

Dear Stephen L,

Thank you so much for writing such a kind review about your stay with us! I am so happy you had such a wonderful experience during your time with us. Thank you for your compliments about our staff; I will definitely pass along your compliments to our team members during our next "daily hello" meeting. We appreciate you taking time out of your busy day to give us feedback. Thank you for choosing to stay with us and we hope to see you again in the near future!

Sincerely,

Jillian

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Reviewed 21 May 2014

Had a week long stay in Buffalo and used this TPS as my "home" away from home. Solid service, great room with well appointed kitchen. Bed and task lighting hit the mark and the size was as expected for executive style room. Staff was very engaged and on top of any requests.

I can recommend this site to anyone using the BUF airport, the local area conference center or other business venues in Cheektowaga.

My only comment that would be considered a negative is the parking. There are 3 Marriott properties that share one lot. While I was there, all 3 were booked solid (very few other GOOD options in this area of town) -- so parking was a challenge, especially when a business dinner or meeting ran into the 10p/11p hour. No one's fault --- but they may want to consider expanding the parking lot. I can see why the 3 hotels attract a lot of folks - especially very large tour bus groups.

  • Stayed: May 2014, travelled on business
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1  Thank NYSAILORGAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jillian M, Front Office Manager at TownePlace Suites Buffalo Airport, responded to this reviewResponded 30 May 2014

Dear NYSAILORGAL,

Thank you for choosing to stay with us here at TownePlace Suites by Marriott Buffalo Airport. We very much appreciate the feedback you have given us in regards to the parking issue you experienced during your stay. I have passed your suggestion of expanding the parking on to our General Manager for us to discuss in our next management meeting. The parking lot can become quite crowded when all three Marriott properties are sold out. I know how frustrating it would be to arrive at the hotel after a day’s work and not be able to find a parking spot. Once again thank you so much for taking the time to review our hotel and we hope to have the pleasure of serving you again in the near future!

Sincerely,

Jillian

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Additional Information about TownePlace Suites Buffalo Airport

Address: 4265 Genesee St, Cheektowaga, NY 14225-1943
Region: United States > New York > Cheektowaga
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 22 Hotels in Cheektowaga
Price Range: £78 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Buffalo Airport 2.5*
Number of rooms: 120
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