My wife and I were very pleased with our 3 night stay in May 2014 and definitely would stay again.
These TownePlace Suites are quite new making the room very clean, modern, well-equipped and pleasant, including a nice kitchenette which we didn't need to use. The king bed was very supportive and comfortable with good pillows and the location of the room on the upper floor was very quiet for sleeping. The free continental breakfast offered many more choices of food and drink than most hotels' free continental breakfasts with ample tables/chairs available to sit for breakfast. The 24/7 free airport shuttle service is a valuable benefit, especially when one is arriving late, like we did at 12:30am in the morning, or having a very early Sunday morning flight.
However, what made our stay exceptional was the outstanding friendliness and helpfulness of the the front desk employees, both morning and evening. Two examples of this exceptional service.
First, since we were arriving after midnight on a 7+ hour connecting flight from the West Coast we figured there wouldn't be restaurants open for a late dinner. When we called the hotel before our flight departed and asked about the possibility of finding a place open for such a late meal the receptionist indicated no restaurants in the nearby area would be open but she offered to have a pizza ordered ahead of time from a 24hr pizzeria for delivery after we checked-in--all we had to do was tell her the toppings we wanted and size of pizza.
Second, our departing early Sunday morning flight meant we had to take the airport shuttle a half hour before the continental breakfast was normally opened on Sunday mornings. When I mentioned to the front desk employee we'll have to miss the hotel breakfast when reserving the time for shuttle pick-up, we were pleasantly surprised to discover that she had the continental breakfast set-up a half hour early so we could have breakfast and not have to wait and buy breakfast for two at the airport.
Having stayed at 100's of small boutique and big expensive hotels over an extensive business career of worldwide travel, I've only encountered a small number of times that a front desk hotel employee would make such an extra effort at customer service for a 1:00am in the morning arrival and another employee who would take the initiative to open the continental breakfast earlier than scheduled to accommodate customers having early morning flights on a Sunday. It's obvious the management of this hotel hires employees with the right attitude and qualifications about assisting others and provides them with proper training and encouragement to deliver top notch customer service in operating the TownePlace Suites. Thank you.
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