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“Friendly staff and large rooms.”

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Comfort Suites Buffalo
Ranked #18 of 22 Hotels in Cheektowaga
Reviewed 19 July 2014

Andre at the comfort suites near buffalo airport was a beacon in the storm. We decided last minute to stay in the area after a long day at a family funeral. We assumed incorrectly that we would find a Hotel room by just walking in to the nearest place - paying a premium but at least settling down for the night. Not so! Every place we tried was fully booked due to a bowling tourney in town. We were graciously referred to Comfort Suites from days inn as they had heard they had a cancellation. We drove right over to find Andre a welcoming and friendly face. We booked two nights with him and were so pleased with his costumer service. Free wifi, pool and free breakfast all for a great price. Thanks Andre!

Room Tip: Enjoyed a king suite with jacuzzi tub.
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  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Cameronsmom2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_ny102, General Manager at Comfort Suites Buffalo, responded to this reviewResponded 21 July 2014

Thank you for taking the time to share your great experience regarding your stay at the Comfort Suites Buffalo Airport. It is always nice to hear positive feed backs from our guest and are grateful to know you liked very much the hotel and most defiantly you will return again for its great location and excellent service. I will be sure and let Andre know that you enjoyed his service. We look forward to you staying with us in the near future.

Gary Pacioni
General Manager

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251 - 257 of 538 reviews

Reviewed 18 July 2014

We stayed at this Comfort Suites on 6/24/14 and 7/1/14 and were very impressed with every staff member that we encountered on both visits. They went out of their way to make us comfortable and welcome. They have a 24 hour shuttle to the nearby Buffalo airport, and will also take you to and from nearby restaurants, even at 2 AM ! The rooms we stayed in were clean, plenty large, well furnished, and quiet. Some of the rooms were being refurbished while we were there and yet things were operating smoothly. Our only con was the mattresses were overly firm.

  • Stayed: June 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Ed J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_ny102, General Manager at Comfort Suites Buffalo, responded to this reviewResponded 19 July 2014

Thank you for taking the time to share with us your great experience regarding your recent stay with us at the Comfort Suites Buffalo Airport. It is always nice to hear positive feed backs from our guest and are grateful to know you liked very much the hotel and most defiantly you will return again for its location and great customer service. I will be sure and letting the staff know that you enjoyed their service, and we thank you for staying with us and are looking forward to your return very soon.

Gary Pacioni
General Manager

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Reviewed 15 July 2014

Other than the fact that the elevator was being worked on so we had to use the stairs, the hotel was very nice. The staff offered to help us with the luggage up the stairs, gave us great information on a local restaurant and even drove us to the restaurant and then picked us up after dinner. The room was very comfortable and clean. We would definitely stay there again if we get up in that area.

Room Tip: Ask for restaurant suggestions...you will be happy you did!
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank geordie97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_ny102, General Manager at Comfort Suites Buffalo, responded to this reviewResponded 19 July 2014

Thank you for taking the time to share with us your great experience regarding your stay at the Comfort Suites Buffalo Airport. It is always nice to hear positive feed backs from our guest and are grateful to know you liked very much the hotel and most defiantly you will return again for its location and excellent customer service. We thank you for staying with us and are looking forward to your return visit to us.

Gary Pacioni
General Manager

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Reviewed 13 July 2014

Great hotel for a family get away and inexpensive weekend. The rooms and staff are fantastic. The exercise room and pool allow a great escape for relaxation or a fast workout. The breakfast could use some help with the eggs being some kind of yellow food product but overall the hotel is quiet, clean, modern and a great value The cookies and drinks are open all day for the hungry adult or child. Would recommend and stay at this hotel in the future.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Carl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_ny102, General Manager at Comfort Suites Buffalo, responded to this reviewResponded 19 July 2014

Thank you for expressing your great appreciation regarding our service provided to you during your stay at the Comfort Suites Buffalo Airport. It is always nice to hear positive feed backs from our guests. We are grateful to know you had a wonderful time and that you will be returning to our hotel. We thank you for staying with us and look forward to servicing you in the near future.

Gary Pacioni
General Manager

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Reviewed 13 July 2014

we found the property to be very clean and comfortable - that's the plus; onto the minuses:
could not get a wifi signal on my wife's I pad or my smart phone either evening we stayed. we were able to get on between 7 and 8 on the morning that we tried. as another reviewer mentioned, the breakfast area is very small and cramped, especially for a property as large as this one (there is another area with tables set for eating, but the food area is not laid out well - very little room to maneuver - I bumped into many others trying to get food and even limited my breakfast so I could get back out of there. A kicker is when the breakfast area worker gave me her business card and asked the I mention her on TA so she could get a bonus - I ripped it up!
I didn't see her do anything special, except take a trash can liner out and take the full bag, leaving the lid on the floor while she went to fetch a new liner. The property's van was parked in the main entrance blocking people from loading and unloading - we dragged our bags across the lot.... The property was full the night we were there for a little girls' softball tournament and was quite noisy - not the property's issue, but if you go, request a room on the second floor.

Room Tip: ask for a room on the second floor far from the maddening crowd
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  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank PHARMHAND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_ny102, General Manager at Comfort Suites Buffalo, responded to this reviewResponded 19 July 2014

Thank you for taking the time to provide to us feedback and staying at our property, the Comfort Suites Buffalo Airport. Our goal is to ensure all of our guests 100% satisfaction with their stay, and we have many steps in place to ensure that happens. I apologize that one of those steps did not happen and I ask that you call me at 716-633-6000 to discuss in more detail. We thank you for staying with us and are looking forward to your return visit.

Gary Pacioni
General Manager

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Reviewed 8 July 2014 via mobile

The family vacatiin day was a bust at Darien Lake Amusement Park with being rained out so we decided just to come to hotel to swim. Check in was good, very friendly man checked us in. He had told us about wifi, breakfast and pool time. We came to our room.. we got a newly renovated room and it's very nice and clean. The Family decided to change for dinner and research were to go. Upon completion we went to front desk asked about restaurant and they informed us they would drive us, splendid. We took the ride and completed meal got picked up all want well. The family decided to change for pool and hot tub. Well we went and sign said closed for cleaning so we came back to room disappointed and figured wait a bit and try again. We had decided to ask when it would be ready about 6:30pm and front desk said tomorrow! Really? We specifically picked this hotel because of pool and hot tub as we browsed websites.
I explained this to front desk and this different staff member didn't really care. So we got rained out at Park and thought well at least we can go relax at hotel pool...guess not. We received rain check at Park and will return there but may not be staying here.

Stayed: July 2014, travelled with family
Thank AngC51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_ny102, General Manager at Comfort Suites Buffalo, responded to this reviewResponded 19 July 2014

Thank you for taking the time to provide feedback and staying at the newly renovated Comfort Suites Buffalo Airport. My teams goal is to ensure that you are 100% satisfied with your stay and we have many steps in place to ensure that occurs. I apologize that one of those steps were not perfect and I ask that you call me at 716-633-6000 to discuss this issue in more detail. We look forward to hosting you the next time you are in the Buffalo area and our team will be ready to exceed your expectations.

Gary Pacioni
General Manager

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Reviewed 5 July 2014

This hotel is close to the freeway and tucked back near the airport... which is great fun for kids as the planes take off straight above the hotel! The front desk staff was super nice (they even ordered a pizza for a snack and shared with guests!) Special kudos to Andree (you'll recognize him by his big smile and husky voice). The breakfast staff, Lisa and Doris, were full of smiles and a helpful hand when my husband and I were cleaning up after our two messy kids. The pool is clean and perfect for kids. Down sides: stiff mattresses, tight breakfast area and noise from pets next door (hotel allows dogs). Would stay there again, though! Great bang for your buck!

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Empeeps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_ny102, General Manager at Comfort Suites Buffalo, responded to this reviewResponded 19 July 2014

Thank you for taking the time to share your great experience regarding your recent stay at the Comfort Suites Buffalo Airport. It is always nice to hear positive feed backs from our guest and are grateful to know you liked very much the hotel and most defiantly you will return again for its great location and excellent service. I will be sure and let Andre, Lisa and Doris know that you enjoyed their service. We thank you for staying with us and hope to see you stay with us soon.

Gary Pacioni
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Buffalo

Address: 901 Dick Rd, Cheektowaga, NY 14225-3554
Phone Number:
Region: United States > New York > Cheektowaga
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Cheektowaga
#4 Romantic Hotel in Cheektowaga
#7 Family Hotel in Cheektowaga
Price Range: £52 - £101 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Buffalo 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Comfort Suites Buffalo Hotel Cheektowaga
Buffalo Comfort Suites

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