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“Clean but dated”

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Best Western Plus Galleria Inn & Suites
Ranked #22 of 22 Hotels in Cheektowaga
GreenLeadersBronze level
Reviewed 6 April 2014

Staff was very courteous in helping my family and I get a room at a moments notice and with a reservation already made for the wrong night. The room was very clean and tidy and spacious for us. The breakfast area was just a spacious, and was able to accommodate those staying. The breakfast offered a larger variety of breakfast foods that were fresh and hot, compared to a lot of the different hotels that offer the a continental breakfast. My only observation was the place was a little dated, but you could see an effort in updating the hotel.

  • Stayed: April 2014, travelled with family
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Thank Melissa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded 8 April 2014

Dear Guest,
We are so pleased you enjoyed your stay with us. Customer Service and cleanliness are very important to us. I will be sure to share your comments with the staff; it will mean a lot to them. Thank you for taking the time to complete a survey. Safe Travels, Elizabeth Anthony, General Manager

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258 - 264 of 471 reviews

Reviewed 18 March 2014

Last weekend me and my family decided to take a short vacation and we booked last minute at this hotel. It was amazing. As shown in the picture the rooms were clean, the staff very helpful and the hot breakfast was icing on the cake. It felt like staying in a 4 star hotel. I would highly recommend this inn to anybody. Very economical and great service for the prize.

Room Tip: I guess our room was good so just trust the staff there.
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  • Stayed: March 2014, travelled with family
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Thank Lin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded 19 March 2014

Dear Guest,
Thank you for taking the time to complete a survey about your stay with us. We are so pleased to hear you enjoyed your stay! Customer Service is very important to us and it means the world to the staff to hear from a guest. I will be sure to share your compliments on our Brag Board for all employees to see. Thank you again. We hope you think of us the next time you are in the Buffalo, New York, area. Safe Travels, Elizabeth Anthony, General Manager

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Reviewed 2 March 2014

Was very satisfied with the hotel and how close it was to the major shopping areas. The staff hotel and room were excellent. The breakfast was standard fare however fresh and enjoyable. Room clean and fresh. Internet was fast. Would recommend this hotel to anyone with plans to shop as all major malls and stores are close and easy to access.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Best Western
Thank Andy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded 3 March 2014

Dear Guest,
Thank you for taking the time to complete a survey about your stay with us. We are overjoyed to hear you enjoyed your stay. Customer Service is very important to us and it means the world to the staff to hear from a guest. I will be sure to share your comments with them. We hope you think of us the next time you are in the Buffalo, New York, area. Safe Travels, Elizabeth Anthony, General Manager

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Reviewed 1 March 2014

I stayed at this hotel for a concert in December and haven't found the time to review it until now. This hotel needs to be updated and while they are clearly in the process of doing this, more progress is necessary. Rooms are dark and slightly dated and increased lighting prove helpful.

However, my issue is with the cleanliness. The housekeeping is clearly not mindful of small details as I noted that there were stains on the walls in the bathrooms, wads of wet toilet paper on the ceiling, and hair behind the bathroom door. It is not sufficient to clean the surface where you feel guests will look and skip over these details.

On a positive note, the guy at the front desk was lovely and very helpful. However, he isn't enough to be the saving grace and I will not stay here again.

  • Stayed: December 2013, travelled with friends
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1  Thank Dwight Shrute K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded 3 March 2014

Dear Guest,
Thank you for taking the time to complete a survey about your stay with us. I apologize about the condition you found your room and assure you that is not up to our standard. I have addressed this with the entire Housekeeping Department and taken disciplinary action where necessary. I regret not having the opportunity to correct this while you were here. I apologize for any inconvenience caused. Sincerely, Elizabeth Anthony, General Manager.

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Reviewed 11 February 2014

the staff and hotel it self was enjoyable made me feel comfortable after staying differant hotels around north east 5 day's a week won't mind going to buffalo again would deffinately stay while travelling on personnel or liesure also

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Best Western
Thank John V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded 25 February 2014

Dear Guest,
Thank you for submitting a survey about your stay with us. We are so pleased you enjoyed your stay and our hospitality. Customer Service is important to us and it means the world to the staff to hear from a guest. I will be certain to pass on your compliments. Safe Travels, Elizabeth Anthony, General Manager

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Reviewed 3 February 2014

Well priced, close to shopping areas, clean and breakfast included. What more can you ask for? We were in Buffalo for a shopping trip at the time and found this hotel met all our needs. Would gladly stay here again!

  • Stayed: April 2013, travelled as a couple
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Thank highlyflammable31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded 7 February 2014

Dear Guest,
We are so pleased you enjoyed your stay with us. Thank you for taking the time to complete a survey about your stay. We hope you consider us the next time you are in the Buffalo, New York, area. Safe Travels, Elizabeth Anthony, General Manager

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Reviewed 25 January 2014

This place is the best.I am in town 4 times a years and I will allways stay with them. The Fox feed on the tv has not been working for the past year but that has been fix. Thank goodness. I will look forward to coming back in April if the price is right

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Best Western
1  Thank Dale T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded 26 January 2014

Dear Guest,
Thank you for taking the time to complete a survey about your stay with us. We are so pleased you enjoyed your stay. We hope to stay on top of the television reception and thank you for your kind words. We look forward to your next visit. Safe Travels, Elizabeth Anthony, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Galleria Inn & Suites

Address: 601 Dingens Street, Cheektowaga, NY 14206-2405 (Formerly BEST WESTERN PLUS Galleria Inn & Suites)
Phone Number:
Region: United States > New York > Cheektowaga
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Cheektowaga
Price Range: £64 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Galleria Inn & Suites 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
Updated in Spring 2011. Just seven minutes to the Galleria Mall and centrally located between three major malls (only 15 minutes away). Plus only five minutes to downtown Buffalo and The First Niagara Center. Fifteen minutes from Ralph Wilson Stadium. Swimming pool is seasonal; open Memorial Day to Labor Day, dates subject to change. No charge for parking; bus parking available. ... more   less 
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Also Known As:
Best Western Plus Galleria Inn And Suites
Best Western Plus Galleria Hotel Cheektowaga
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga
Cheektowaga Holiday Inn

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