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“Convenient situation”

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Best Western Plus Galleria Inn & Suites
Ranked #21 of 22 Hotels in Cheektowaga
GreenLeadersBronze level
Saint Georges, Canada
Level 6 Contributor
189 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Convenient situation”
Reviewed 5 May 2014

This hotel is easy to reach off I90. Numerous parking spaces are available. Attendant was very helpful when we asked her about dinner places. Room was spacious and clean. We had our breakfast in the morning and we found it very good and choicy...would return anytime....

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 846Bruno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this review, 6 May 2014
Dear Guest,
We are so pleased to hear you enjoyed your stay with us. Customer Service is very important to us and it means the world to the staff to hear from a guest. I will be sharing your comments with the Staff. Thank you and Safe Travels, Elizabeth Anthony, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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463 reviews from our community

Traveller rating
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    61
    46
See reviews for
188
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61
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Glen Morris, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 May 2014

This was our second visit with this Best Western hotel in the last six months and we were very pleased with all aspects of our stay. The free breakfast is a definite plus, but the cleanliness of the room and great service by staff is definitely appreciated.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Les H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this review, 6 May 2014
Dear Guest,
Thank you for taking the time to complete a survey about your stay with us. We are pleased you enjoyed your stay. We hope you think of us the next time you visit the Buffalo, New York, area.
Safe Travels, Elizabeth Anthony, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 April 2014

Stayed 2 nights, used my BW points to pay for the room. Key decision for us was to be close to the US/Can border and close to shopping in general. Pretty central to most of the shopping we did. Room was clean, shower awesome, had a Jacuzzi tub as well. Breakfast on day 2 was so so with. Bed was too soft for us.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank TorontoTraveler2525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this review, 18 April 2014
Dear Guest,
Thank you for completing a survey about your stay with us. We value all feedback as it helps us make improvements for future guests. We hope you consider staying with us the next time you are in the Buffalo, New York, area. Sincerely, Elizabeth Anthony, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradford, Pennsylvania
Level 4 Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 April 2014

Staff was very courteous in helping my family and I get a room at a moments notice and with a reservation already made for the wrong night. The room was very clean and tidy and spacious for us. The breakfast area was just a spacious, and was able to accommodate those staying. The breakfast offered a larger variety of breakfast foods that were fresh and hot, compared to a lot of the different hotels that offer the a continental breakfast. My only observation was the place was a little dated, but you could see an effort in updating the hotel.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melissa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this review, 8 April 2014
Dear Guest,
We are so pleased you enjoyed your stay with us. Customer Service and cleanliness are very important to us. I will be sure to share your comments with the staff; it will mean a lot to them. Thank you for taking the time to complete a survey. Safe Travels, Elizabeth Anthony, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
Reviewed 18 March 2014

Last weekend me and my family decided to take a short vacation and we booked last minute at this hotel. It was amazing. As shown in the picture the rooms were clean, the staff very helpful and the hot breakfast was icing on the cake. It felt like staying in a 4 star hotel. I would highly recommend this inn to anybody. Very economical and great service for the prize.

Room Tip: I guess our room was good so just trust the staff there.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this review, 19 March 2014
Dear Guest,
Thank you for taking the time to complete a survey about your stay with us. We are so pleased to hear you enjoyed your stay! Customer Service is very important to us and it means the world to the staff to hear from a guest. I will be sure to share your compliments on our Brag Board for all employees to see. Thank you again. We hope you think of us the next time you are in the Buffalo, New York, area. Safe Travels, Elizabeth Anthony, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 March 2014

Was very satisfied with the hotel and how close it was to the major shopping areas. The staff hotel and room were excellent. The breakfast was standard fare however fresh and enjoyable. Room clean and fresh. Internet was fast. Would recommend this hotel to anyone with plans to shop as all major malls and stores are close and easy to access.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Andy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this review, 3 March 2014
Dear Guest,
Thank you for taking the time to complete a survey about your stay with us. We are overjoyed to hear you enjoyed your stay. Customer Service is very important to us and it means the world to the staff to hear from a guest. I will be sure to share your comments with them. We hope you think of us the next time you are in the Buffalo, New York, area. Safe Travels, Elizabeth Anthony, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 March 2014

I stayed at this hotel for a concert in December and haven't found the time to review it until now. This hotel needs to be updated and while they are clearly in the process of doing this, more progress is necessary. Rooms are dark and slightly dated and increased lighting prove helpful.

However, my issue is with the cleanliness. The housekeeping is clearly not mindful of small details as I noted that there were stains on the walls in the bathrooms, wads of wet toilet paper on the ceiling, and hair behind the bathroom door. It is not sufficient to clean the surface where you feel guests will look and skip over these details.

On a positive note, the guy at the front desk was lovely and very helpful. However, he isn't enough to be the saving grace and I will not stay here again.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dwight Shrute K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, General Manager at Best Western Plus Galleria Inn & Suites, responded to this review, 3 March 2014
Dear Guest,
Thank you for taking the time to complete a survey about your stay with us. I apologize about the condition you found your room and assure you that is not up to our standard. I have addressed this with the entire Housekeeping Department and taken disciplinary action where necessary. I regret not having the opportunity to correct this while you were here. I apologize for any inconvenience caused. Sincerely, Elizabeth Anthony, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Galleria Inn & Suites

Property: Best Western Plus Galleria Inn & Suites
Address: 601 Dingens Street, Cheektowaga, NY 14206-2405 (Formerly BEST WESTERN PLUS Galleria Inn & Suites)
Phone Number:
Region: United States > New York > Cheektowaga
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Cheektowaga
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Galleria Inn & Suites 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
Updated in Spring 2011. Just seven minutes to the Galleria Mall and centrally located between three major malls (only 15 minutes away). Plus only five minutes to downtown Buffalo and The First Niagara Center. Fifteen minutes from Ralph Wilson Stadium. Swimming pool is seasonal; open Memorial Day to Labor Day, dates subject to change. No charge for parking; bus parking available. ... more   less 
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Also Known As:
Best Western Plus Galleria Inn And Suites
Best Western Plus Galleria Hotel Cheektowaga
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga
Cheektowaga Holiday Inn

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