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Holiday Inn Buffalo International Airport
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Reviews (351)
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All reviewsgas stationbuffalo international airportwould stay againniagara fallsshort staybed was very comfortablecoffee makerconvenient locationshuttle serviceflightjacuzzilaptopproximitycanadian
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Reviewed 13 September 2013

we were only there for about 8 hours just passing thru. it is right across the street from the airport in Buffalo and you can hear the planes in early morning I mean early like 5 am that was what I didn't like other than that it was on ok stay just to sleep on the way to Boston

  • Stayed: August 2013, travelled with family
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Thank Joanna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BUFIA_Mgmt, Manager at Holiday Inn Buffalo International Airport, responded to this reviewResponded 15 September 2013

Dear Joanna P,

Thank you for your recent review of our hotel. I see you encountered a issue due to the noise of the airport. I would like you to know that it's not a reoccurring issue. Anything before 5:45 am is a red-eye that needs to be in before regular scheduled flight at 6 am. I do apologize for the inconvenience.

We, the Holiday Inn Buffalo Airport, hope to gain the opportunity to "WOW" you in the future.

Have a great week!!!

Nichelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2013

Shower curtain smells. i have stayed at other HI and i have run into the same problem. Other than the shower curtain smelling of mildew and stinking up the room, the room was nice. i got a king size bed, the only thing is the bathroom is really small. i was a bit disappointed that there is no free breakfast on site, but there is a dennys near by.

Room Tip: one without a smelly curtain
  • Stayed: September 2013, travelled on business
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Thank J K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BUFIA_Mgmt, Manager at Holiday Inn Buffalo International Airport, responded to this reviewResponded 15 September 2013

Dear Jennifer 217412,

I am sad to hear that you were disappointed in a few of our amenities during your recent visit with us. It's good to know what guests are looking for in order for us to continue to improve. We do apologized for failing you in those areas. I hope with our current plans, soon in motion, you will give us a second chance.

Have a great week,

Nichelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2013

My husband and I stayed here for the weekend on opening day (football). We had a handicap room since that was the last available but it was super spacious. The rooms were clean and the staff was fantastic. The breakfast was delicious

  • Stayed: September 2013
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Thank Lori D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BUFIA_Mgmt, Manager at Holiday Inn Buffalo International Airport, responded to this reviewResponded 15 September 2013

Dear Lori D,

BILLS NATION!!! Did you watch that great win this evening against the Panthers?

Thank you for allowing us to be your home away from home. We are missing you already! Can't wait to see you again soon! (Bills season opener 2014)

Let's continue to have a great season,

Nichelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2013

The property is close to the airport - that is very convenient. Max's diner is a reasonably good place to eat at. The rooms were reasonably well equipped and clean. I did get a room right next to the side exit - so that was convenient considering the big bag that I was carrying.
There was some cementing work going on in the porch area - the smell from this was really strong and annoying.
Overall, it was a reasonably good stay.

  • Stayed: May 2013, travelled on business
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Thank Ram368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Buffalo International Airport, responded to this reviewResponded 20 September 2013

Dear Ram368,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you have encountered. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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Reviewed 3 September 2013

We stayed here for 2 nights while shopping in the Buffalo/Niagara Falls area. This hotel is right next to the airport, close to Walden Galleria, and many shops/restaurants.

The rooms are nice, but we found that you can hear through the walls. We heard our neighbours with crying/whining children all night and early in the morning. When other rooms flushed the toilet or showered, it sounded like it was coming from our room. There are no sound barriers in this hotel at all.

There is an outdoor pool, which is unfortunate during the winter. The evenings/nights were chilly so we couldn't make use of the pool. The hot tub was available, but looked dirty, so again we could not use it.

Breakfast is not included in this hotel - since there is a restaurant attached to the hotel, this is why they don't offer complimentary breakfast.

Free wi-fi is available, but we found that the connection was terrible. Always lost signal and it didn't always connect immediately.

Overall, this hotel is a bit overpriced for what you get.

  • Stayed: August 2013, travelled as a couple
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Thank Beach-lovin-LA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Buffalo International Airport, responded to this reviewResponded 19 September 2013

Dear merwoman,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by the service you received from our hotel. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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