My wife and I travel across the border often, usually staying at the Millenium. I booked through Priceline and got a great price, but had hoped to actually stay at the Holiday Inn as we had a very pleasant stay our last trip. I called the hotel 6 weeks in advance to request a crib - they only have pack n' plays, and if they couldn't supply me with a pack n' play, then a room with 2 beds so my 5 month old would have somewhere to sleep. I was told that neither could be gauranteed because 1) pack n' plays are first come, first serve and 2) I had booked through priceline so my room could not be confirmed as they give confirmed rooms only to those who book through them directly. On a side note: booking through priceline or hotwire seems to get you a room on the 1st or 2nd floors which have not been renovated (see previous posts for the difference between renovated and not).
Check in was smooth and we went to our room located directly above the pool on the second floor. We were able to get a pack n' play and two beds. Apparently this was a request entered on their system. The room smelled of chlorine and upon returning from the mall, there seemed to be a birthday party going on at the pool. We requested a room change and after looking diligently, we were moved to a room on the same floor away from the pool.
That night at 3:30 a.m., the phone rang. It was an automated message.
Soon after, a loud argument broke out. After a half hour, I called the front desk. I saw someone from the hotel outside trying to find the location of the argument (I thought it was the parking lot) and then returned to the hotel. The arguing stopped briefly but then began again. I called a second time and was informed that they were removing the guests from the hotel. This, of course, is not the Milleniums fault, although I wonder how much the arguing couple paid for their room which was above ours on a renovated floor.
Again, because we prepaid through priceline, the hotel was not able to compensate our room rate. They did, however, give us a $25 voucher to the hotel restaurant. We ordered breakfast the next morning. Very pleasant but slow. I actually had to return as they forgot part of the order.
Overall, while I can't complain about the cost and my previous experience with priceline/hotwire has been pleasant, I may think twice before booking with them again as our experience was just so disappointing.
- Official Description (provided by the hotel):
- A unique and convenient location to suit all travelers, this hotel offers easy access to all Western New York attractions and commercial centers. It is located directly off the I-90 and just 3 miles from the Buffalo International Airport. Downtown Buffalo is a short 15-minute drive and the grandeur of Niagara Falls is only 25 minutes away. The area’s finest shopping is a short walk away at the Walden Galleria, with over 200 stores, shops, theaters and restaurants! An ideal choice for business and leisure travelers alike, the hotel features 300 beautiful guestrooms, all with high speed internet; the elegant Waldens Restaurant; the spirited Twigs Lounge; an all-season pool and fitness center; a state of the art business center; and 12,000 square feet of meeting space. Free parking and complimentary Airport shuttles round up the services enjoyed by guests for over 30 years! ... more less
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- Also Known As:
- Millennium Airport Cheektowaga