Let me preface by stating I am not a picky traveler but I do expect the room to be clean. I booked two nights over the hotel website and upgraded to a 'superior' room. What a joke their website is and this hotel is completely lacking any customer service or management. The room was sticky and dingy and very outdated. As other reviews state there IS MOLD in the avocado green tiles in the shower. When I brought this to the attention of the front desk (there was no manage on duty) they told me I was mistaken, the grout was falling out from between the tiles. They did not compensate or find me a different room. REALLY, then fix the grout. I went back to the room and saw MOLD. nothing some bleach would not help...
We arrived late so stayed the night and checked out the next morning. I paid $190 for one night and that did not even include breakfast. I also sent an email via the hotel website to complain and did not even get a courtesy response. Buyer Beware on this hotel!!
- Official Description (provided by the hotel):
- A unique and convenient location to suit all travelers, this hotel offers easy access to all Western New York attractions and commercial centers. It is located directly off the I-90 and just 3 miles from the Buffalo International Airport. Downtown Buffalo is a short 15-minute drive and the grandeur of Niagara Falls is only 25 minutes away. The area’s finest shopping is a short walk away at the Walden Galleria, with over 200 stores, shops, theaters and restaurants! An ideal choice for business and leisure travelers alike, the hotel features 300 beautiful guestrooms, all with high speed internet; the elegant Waldens Restaurant; the spirited Twigs Lounge; an all-season pool and fitness center; a state of the art business center; and 12,000 square feet of meeting space. Free parking and complimentary Airport shuttles round up the services enjoyed by guests for over 30 years! ... more less
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- Also Known As:
- Millennium Airport Cheektowaga