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Sleep Inn Buffalo Airport
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Reviews (435)
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All reviewsbuffalo airportpocket doorwafflespark and flyfree breakfastfront desk stafflong term parkingnext morningparked our carthe breakfast areaearly flightshuttle servicewake up callbed was comfortablewe've stayedparking lotnice room
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Reviewed 4 September 2013 via mobile

We have stayed here numerous times in the past and have never had this many issues. We like it for the park and fly option. When we arrived, around 930 pm, everything went smoothly. Our friends went up to our room and walked in on someone sleeping. When our friend approached the desk clerk, he very rudely asked what we wanted him to do about it. They were sold out, and it appeared he was ok with keeping our money and saying sorry. Our friend doesn't take crap so she had the manager called in to figure out the problem. When he got there he seemed a little more worried about finding out the problem than getting us situated for the night. Finally after he was working on it for an hour he called the days hotel and asked them to put us up at sleep inn's cost. They said ok but they would need something on paper to verify this. I was waiting for a professional looking typed and signed letter on letterhead but Eric just printed on a piece of plain white paper(in very messy handwriting) that sleep inn would cover the cost of our night. That surprised the staff at the days hotel too. While we were waiting another lady came down to tell the front desk staff her hair dryer was broken and he(not Eric) said too bad, live with it. The days hotel turned out to be nicer and cleaner and the staff was nicer. The pool and hot tub worked, too, unlike the hot tub at sleep inn. Sleep inn has no pool. The property is looking rather old and run down, and I find that disappointing as we have stayed here often. Eric did his best, but I am afraid it just wasn't the service we are used to and expect. I think we will stay elsewhere when we park and fly from now on.

  • Stayed: August 2013
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4  Thank marki2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2013

We stayed here on night and the hotel was nice. The bathroom is strange a modern design with a shower that looked like a space capsule. The decor of the hotel was very tasteful and and we received a great price. The one draw back was the parking, I guess they must have problems with unauthorized airport parking taking their spaces because most of the lot was partitioned off with cones and tape. We had to have the desk clerk come out to the lots and removed the cones to let us park and again when we left. I would not like this if I was going to be going in and out a lot. Breakfast was blah with frozen bagels, cereal, tiny yogurts and some hot entrees, the coffee was pretty good.

  • Stayed: August 2013, travelled on business
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Thank Travelleranddog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sleepinn_ny609, Manager at Sleep Inn Buffalo Airport, responded to this reviewResponded 4 September 2013

I want to apologize for the inconvenience of our parking lot the night of your stay. We were in the process of re-paving it and that is why it was partitioned off in certain places. I am glad that you did enjoy your stay regardless of this and hope that you come back and stay with us again.

Amanda Wojtkowiak
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2013

Stayed here prior to a flight out of the Buffalo airport; we booked the Park and Fly package. *Excellent location (right across the street from the airport...but didn't hear any planes coming or going) and close to lots of shopping
* Clean rooms
* Good breakfast (basic hot/cold options)
* Great shuttle service to and from the airport (booked a pick-up (for our flight out) when we checked in and called from the airport when we needed a pick-up (when we returned) and only had to wait 10 minutes).
I was very particular about where were going to stay since we were leaving our car at the hotel for the week; and we were very happy with this hotel.

  • Stayed: August 2013, travelled with family
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1  Thank AndreaToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sleepinn_ny609, Manager at Sleep Inn Buffalo Airport, responded to this reviewResponded 4 September 2013

Thank you for all of your kind and gracious comments about our hotel. I am glad that you enjoyed your stay with us and stay with us again in the future.

Amanda Wojtkowiak
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2013

We traveled western NY for a week. This was the cleanest, nicest hotel we stayed in all week. The staff was great. It was so nice to have a self service laundry after we had been traveling all week. This hotel was much nicer than some more expensive hotels we have used.

  • Stayed: August 2013, travelled as a couple
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Thank D S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sleepinn_ny609, Manager at Sleep Inn Buffalo Airport, responded to this reviewResponded 10 September 2013

Thank you for your nice comments about our hotel. I am glad that you found the guest laundry convenient. I hope that if you ever stop back through to Buffalo that you stay with us again.

Amanda Wojtkowiak
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2013

We regularly visit the Buffalo area but this is our first time staying here. Very impressed with everything. Very quiet hotel. Very clean! Friendly staff. Comfy beds.
The free breakfast was a nice bonus.
Would definitely stay here again!

  • Stayed: August 2013
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Thank Gena D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sleepinn_ny609, Manager at Sleep Inn Buffalo Airport, responded to this reviewResponded 3 September 2013

I am glad that you enjoyed your stay with us and next time you come into town that you choose to stay with us again.

Amanda Wojtkowiak
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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