Had an awful experience here!!! Tried to check in during the evening only to have the Front Desk agent inform me that my room had been given away! WHAT?! Unacceptable!!! They elected to make a quick buck off of someone else and shaft my room away. GREAT BUSINESS ETHICS!
I am so unbelievably disappointed in Homewood Suites for this. They reasoned that the room was taken from me because I booked using a particular rate code -- I pointed out that I was paying a rack rate (the most expensive option) despite it being under a code. The agent simply said "oh the manager must not have noticed that." That was so helpful! Great observation!
I was sent off to a Marriott property -- and they did not even pay for my room like a standard walk! Instead I was left to fend for myself despite being disgustingly inconvenienced.
Best part? As he was sending me to the Marriott hotel, the front desk agent had the nerve to say "come back and see us again!" HA! I would NEVER make that mistake!
Homewood Suites will NEVER AGAIN see even a cent from me!More
- Free Wifi
- Free Parking