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Comfort Suites Cicero - Syracuse North
Ranked #1 of 3 Hotels in Cicero
Certificate of Excellence
Canastota, New York
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great stay”
Reviewed 1 November 2013

Recently stayed at the Comfort Suites from 10/4/13 -10/7/13.Our son & daughter-n-law were married at the lakeshore yacht & country club near by. We had a total of 4 room over the weekend. I cann't say enough good about our stay.the rooms are large w/ refrig., microwave, coffee maker plus always have coffee in lobby. They were very clean,staff was very friendly and accomodating. The breakfast was good w/ alot of choices and constantly replenished. i would highly recommend anyone needing a room for the syracuse area (10 min drive) to stay there.a special thanks to hotel manager bob tallarico for all he did

  • Stayed October 2013, travelled with family
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Helpful?
1 Thank csgroi110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuites-GM452, General Manager at Comfort Suites Cicero - Syracuse North, responded to this review, 9 November 2013
Thank you for your review of our hotel, your compliments on the hotel and the staff are very much appreciated. I am glad you had a great stay with us and you enjoyed all we had to offer. I thank you for the opportunity to personally assist you during your stay and that we were able to provide you with an exceptional experience during this happy occasion. We look forward to seeing you in the future.

Bob Tallarico
General Manager
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229 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • Any
English first
Jacksonville, Florida
1 review
Reviewed 31 October 2013

Somewhat of a mix up on reservations, but the Manager was very nice and it was corrected. The people at the desk were very helpful and friendly. Room was nice. I would book again but I would call the hotel directly and just confirm reservations that are made.

  • Stayed October 2013, travelled with family
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Helpful?
Thank Sandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuites-GM452, General Manager at Comfort Suites Cicero - Syracuse North, responded to this review, 9 November 2013
Thank you for your review of our hotel, your compliments on the hotel and the staff were very much appreciated. We are glad you enjoyed your stay and that we were able to get your reservation situated. It is always a good idea to call the hotel to confirm your reservations when making reservations online, we always try to accommodate everyone the best we can.

Bob Tallarico
General Manager
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Cicero, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 October 2013

my wife and i were between homes and we needed a clean, pet friendly place until we closed on our new house. comfort suites offered exactly what we were looking for and then some. our room was good size and well kept daily, if we needed it. comfort suites offered daily breakfast buffet, nice pool, exercise room, free wi/fi, warm cookies and more. it sits where one can excess the major highways in minutes, close to many excellent restaurants, gas stations, churches, shopping malls and beaches and fresh water lakes. if your lucky enough to be there monday thru thursday they also offer happy hour. all the employees were very friendly and helpful, the breakfast employee "Sandy" is exceptionally good at her job and very personable. we stayed there for approximately 2 months and got to know just about everyone by first name. we figure that we were very lucky to find a place as nice this for that long. we highly recommend COMFORT SUITES especially the one in Cicero, NY.

Room Tip: their are good, the pool and exercise rooms are on the first floor and some rooms have jacuzzis.
See more room tips
  • Stayed August 2013, travelled with family
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Helpful?
2 Thank 360lindat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuites-GM452, General Manager at Comfort Suites Cicero - Syracuse North, responded to this review, 9 November 2013
Thank you for your review of our hotel, your compliments on the hotel and the staff are very much appreciated. It was a pleasure having you stay with us while you were waiting to close on your new home, and I'm glad we were able to accommodate you for the extended period of time. I shared this review with the staff and they all knew exactly who posted it. We truly appreciate your business and hope to see you again in the future!

Bob Tallarico
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Syracuse, New York
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 October 2013

My husband and I just had our wedding reception at a nearby vendor. After reviewing hotels and getting transportation for guests, we decided to suggest to our guests to book here; now I realize that was a mistake.

The check-in and reception was nice, however when we got to our rooms- one of my girls' room was not cleaned (2:45pm - they let us in 15 minutes early). We called downstairs to relay the message and was told it would be taken care of. She got ready in my room with me and we decided it was okay because it would be done when we came back from the reception. However at 11:30pm when we came back, it was STILL A MESS. NO ONE had cleaned the room whatsoever. There were clothes that were left, the bed was stripped and never made, the bathroom was not cleaned. When we went down to the receptionist, she said that her room was the 4th (!) room that she had to leave the desk to clean herself that night.

It took her quite a while to clean the room. The next morning I went down to the desk to address the situation and expected them to rectify it, since all we had asked for during our stay was for the rooms to actually be cleaned. The desk attendant took my information down and the information of my guests and assured me she would talk with her supervisor and get the situation addressed and would call me that day (sunday). However, this was not done. I did not receive a call or any other communication. My friend did write an email (tuesday) and was just notified today (Sunday) that "we are sorry for the inconveinence and hope this does not deter you from staying at one of our properties in the future."
REALLY?! completely unaccetable.

  • Stayed October 2013, travelled with friends
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Helpful?
Thank Daniela T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuites-GM452, General Manager at Comfort Suites Cicero - Syracuse North, responded to this review, 22 October 2013
Daniela,

Please accept my sincerest apologies for failing to exceed your expectations during your recent stay. I understand the importance of expecting perfection on that most important of days. It is important to all of us here at the Comfort Suites that each and every guests' experience here is a pleasant one. There is no excuse for our failure to provide you with a clean, comfortable room upon your arrival.

I have shared your comments with both my front desk and housekeeping staff to ensure that this situation does not occur in the future.

I hope that you will consider staying with us again so that we may have another chance to provide you with a superior experience.

Sincerely,
Robert Tallarico
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Syracuse, NY
Level Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 17 October 2013

A fairly new hotel, Decent size rooms and Front desk was very helpful. this was the first pet friendly hotel i have been to so i was shocked at first to see all the dogs going thru the building, but the building was still very clean. I was there for my son's wedding and i can say everythign came off well, the reception was a hit! thank you!

  • Stayed November 2012, travelled with family
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Helpful?
1 Thank RogerRamJetNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuites-GM452, General Manager at Comfort Suites Cicero - Syracuse North, responded to this review, 22 October 2013
Thank you for your kind words regarding your recent stay. I am glad that we were able to accomodate you and your pet while staying in Cicero for your son's wedding.

We very much appreciate and value your feedback. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Robert Tallarico
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anderson, South Carolina
Level Contributor
82 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 14 October 2013

This property is still being kept in great shape. Everything was in great working order and kept comfortably clean. The staff was friendly and helpful. There was even a manager's reception in the evening. These affairs are never fancy but it's always nice to get a free something.
Most important, I was able to get a quiet and restful night's sleep and had good working space and WiFi stability for business. No complaints here. The advanced payment rate made it a great deal. Also, visit Frank's Plank Road Restaurant just down the street. Good food, nice people. Try the Hash Brown Haddock. Delightful!

  • Stayed October 2013, travelled on business
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Helpful?
Thank steverinsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuites-GM452, General Manager at Comfort Suites Cicero - Syracuse North, responded to this review, 22 October 2013
Steve,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and I will share it with my team.

I am glad you enjoyed our little reception and I will definitely have to try the Hash Brown Haddock on my next visit to Frank's!

Thank you again for sharing your experience, and we hope you will stay with us again the next time you are in town.

Sincerely,
Robert Tallarico
General Manager
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ottawa
Level Contributor
84 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 6 October 2013

We had a pleasant stay on a recent trip for shopping. Met by Amanda, had to let her know she was now famous. She checked us in, no problem. She is young, so with more experience she will only get better at her job.
The king room was clean, everything worked. Did not encounter any problems with room or staff.
Would stay again if you get a good price.

  • Stayed September 2013, travelled as a couple
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Helpful?
Thank sunloving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuites-GM452, General Manager at Comfort Suites Cicero - Syracuse North, responded to this review, 22 October 2013
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Cicero.

I have shared your comments and kind words regarding my staff and share your enthusiasm towards helping them to grow and take pride in our hotel. We strive to continuously improve the quality of our services to provide an exceptional experience for all our guests.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the last.

Sincerely,
Robert Tallarico
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Cicero - Syracuse North

Property: Comfort Suites Cicero - Syracuse North
Address: 5875 Carmenica Dr, Cicero, NY 13039-8534
Phone Number:
Region: United States > New York > Finger Lakes > Cicero
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Cicero
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites Cicero - Syracuse North 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
The Comfort Suites® hotel is located off Interstate 81, minutes from downtown Syracuse and its many attractions. Our guests will find that this hotel in Cicero, NY provides plenty of amenities with the feel of home. Syracuse Hancock International Airport is just five miles away from this New York hotel. Additional points of interest close to this Cicero, NY hotel include:•Oneida Lake•Cicero Twin Rinks ice skating center•Empire Expo Center, home of the New York State Fair •Syracuse University & Carrier Dome•Carousel Center shopping center. A number of golf courses, parks, entertainment venues, retailers and shopping centers can be found in the vicinity. Several restaurants are close to the hotel; some are within walking distance. Hotel features and amenities include:•Free coffee•Free wireless high-speed Internet access•Free The Wall Street Journal•Indoor heated pool•Fitness centerPLENTY OF BOAT PARKING! Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. After a long day, relax and unwind in the hotel lobby for the manager's reception Monday through Thursday 5:30 p.m. - 7:30 p.m. A free light dinner, sodas and cocktails are provided. It is the perfect way to start your evening. All spacious guest suites are equipped with microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, flat-screen televisions, desks, down pillows, pillow-top mattresses, irons, ironing boards, sofa sleepers and cable television. Ask about our rooms that have hot tubs. Connecting rooms can be requested. Laundry facilities are located on the premises. For added convenience, this is a pet-friendly hotel (fees apply). Plenty of parking is provided and can accommodate most vehicles. For guests traveling with boats, we provide easy access to electrical outlets. Corporate travelers will appreciate amenities provided in the on-site business center like the public computer with Internet access, and copy and fax service. This New York hotel has three banquet and meeting rooms that can accommodate up to 240 people for most functions. For outstanding accommodations at affordable prices, stay at the Comfort Suites hotel. Whether traveling for business or pleasure, our friendly staff will be delighted to help you in any way they can. Make a reservation with us today. ... more   less 
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Also Known As:
Comfort Suites Syracuse - Cicero Hotel Cicero

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