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“Interstate closed” 5 of 5 bubbles
Review of Comfort Suites Cicero - Syracuse North

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Comfort Suites Cicero - Syracuse North
Ranked #1 of 3 Hotels in Cicero
Certificate of Excellence
Kingston, Canada
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Interstate closed”
5 of 5 bubbles Reviewed 10 January 2014

I have stayed in many hotels in my travels. When we went to bed we did not hear a sound. This hotel is the best. Staff, room and facilities were excellent. I would definitely stay there again. The hotel was directly of the interstate and easy to access.

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank grampyken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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222 reviews from our community

Traveller rating
    117
    68
    17
    15
    5
See reviews for
91
61
10
24
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Any
English first
canadian
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 8 December 2013

Stayed last week for a post black friday trip with a friend. Stayed 2 nights here and here are our observations: Front desk clerk Karina went out of her way to give us the best price & advise on our trip to Destiny Mall! Outstanding customer service! Thank you! Good points: wonderful bed & pillows & plenty of hot water! Relatively clean but our room lacked attention to detail. Carpet and bathroom floor were really dirty as were the old towels. Since we returned to our room late after shopping, we were hoping that the next day would see improvement...didn't! A cover sheet on duvet was stained with what looked like a tire track (kid you not), removed it and expected it to be replaced...didn't! The toilet/shower was not cleaned after our first night. Now that's unacceptable! What was also unacceptable was the breakfast ... if you can call it that. Imagine...OJ that was weird tasting! We ate a banana and yoghurt. High carb and high sodium breakfast. Typical but not tasty! Found a great little diner very close ... KIM's diner! A step out of time. Sole waitress was awesome...could show other larger chains how it's done!

Room Tip: We asked and got a room behind and away from highway..no need to worry far enough, however, late in...
See more room tips
  • Stayed December 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank narpa76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lockport, New York
1 review
5 of 5 bubbles Reviewed 8 December 2013

We were in town for a family gathering . We enjoyed the room. Large very comfortable. The bed seems a little high for us & the couch for sitting seems low to the ground. The breakfast was wonderful numerous choices. it you when away hungry it was your own fault.The staff was very pleasant & helpful. Over all we enjoyed our stay very much. We would stay there again if the occasion would come up

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tommygski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oakland, New Jersey
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 25 November 2013

Not good. Pullout bed feels like you are sleeping on a chain link fence. Also, at night, the fire alarm started ringing and everybody had to evacuate because a chunk of the lobby ceiling caved in, a pipe broke, and the lobby started to flood. Staff didn't know what to do, so someone pulled the fire alarm. Small pool and free cookies but still pretty horrendous. Also, the breakfast eggs were served in salty water.

  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank coptest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuites-GM452, General Manager at Comfort Suites Cicero - Syracuse North, responded to this review, 26 November 2013
Please accept my apologies for any inconvenience suffered during our little incident. We tried accomodate everyone the best we could and get the situation under control as quickly as possible.

Please allow us another opportunity to provide you with an outstanding stay on your next visit to the area.

Sincerely,
Robert Tallarico
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marion, Indiana
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 24 November 2013

Room was clean and breakfast was good. This was a good value for the quality of the room and breakfast. They had a Managers reception with drinks and snacks that was good. They had a water main that had burst in the Lobby , but it did not affect our stay.

Room Tip: High floor away from elevator.
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  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuites-GM452, General Manager at Comfort Suites Cicero - Syracuse North, responded to this review, 26 November 2013
Thank you for your kind words regarding your stay here at the Comfort Suites in Cicero.
I am glad to here you enjoyed our little Manager's Reception and that the water leak was not an inconvenience to you during your stay.

Thank you for choosing us on your recent visit and we look forward to providing you with an outstanding experience on your next visit to the area!

Sincerely,
Robert Tallarico
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 20 November 2013

we recently spent a night at this hotel. we needed a park and fly and we priced out a few of the hotels near the Syracuse airport. we also priced parking only at the airport. what we found was this hotel came in $50 cheaper than anything we could find including the parking only.
we decided to do some shopping at the outlets that are fairly near but by the time we finished and got to the hotel it was 5:30. I told my husband I would be okay with just dining at the cracker barrel, which is right next door to the comfort suites.
we checked in and the person on the desk told us we were welcome to enjoy the dinner they had put out, chicken parma and pasta, as well as giving us a coupon for two drinks. this was wonderful as it meant I didn't have to go back out and the meal was delicious. neither my husband or I drink so we just had two cokes. they also had warm cookies and a few little desserts available. our room was pretty much a standard hotel room but it was clean and comfortable.
included in our package was 18 nights parking and transportation to and from the airport. as our flight didn't leave till 4p.m. we decided to go the the mall for a few hours in the morning. I wasn't sure if they would still honor our transportation to the airport as technically we would have checked out of the hotel. turned out this was not a problem at all.
on our return all we had to do was pick up the phone, direct line from the airport, and they came to get us. it all was so easy.
great customer service from all, great cost as it saved us so much, great complimentary food, what more could you want??
will I recommend this hotel? ahh, yes!! will I stay here again? its my new home!!!
thanks to everyone there who helped make our stay so outstanding.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Julie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuites-GM452, General Manager at Comfort Suites Cicero - Syracuse North, responded to this review, 26 November 2013
Thank you so much for taking the time to give us such a wonderful review. I have shared your comments with my staff.
We are glad you enjoyed our Manager's Reception, especially the Chicken Parm (we make it ourselves). And we are proud to make Comfort Suites Cicero your new hoem away from home.

Sincerely,
Robert Tallarico
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, Canada
1 review
3 of 5 bubbles Reviewed 11 November 2013

We went for a shopping trip for 2 nights and stayed in a queen suite. Location is good for stores and restaurants. I will not recommend this hotel for Canadian shoppers. We arrived to our room late on 2nd night to find it had not been cleaned. All garbage was left in the middle of the floor, bathroom had not been cleaned, no clean towels were left (5 women), no coffee pot or coffee (it was there the first night). I had to get up early and get ready to go down to the breakfast area and bring coffee up for the rest of the group. I phoned to get a coffee pot and was told there were no extra pots! What happened to the one we had? But the beds were made so housekeeping had been there. I asked at the front desk for a compensation discount for the second night since we had to tidy the bathroom and clean the garbage. She phoned the manager and we got 10% off room for 2nd night.....didn't even cover the taxes. When talking to an elderly gentleman on the elevator the same thing had happened to him. Other than that the hotel was clean and the staff friendly. Tip: there are many other hotels to pick from in this area, avoid this one for a girls weekend away.

  • Stayed November 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Janet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuites-GM452, General Manager at Comfort Suites Cicero - Syracuse North, responded to this review, 12 November 2013
Please accept my sincerest apologies for failing to meet your expectations during your recent shopping visit to Syracuse. I am sorry for the delay in getting back to you, I had to investigate the situation further with my housekeeping staff. I'm sorry for any inconvenience suffered during your stay as a result of the missing coffee maker. If you would, please check the email you left with the front desk agent and you will see that I have also responded to your situation personally.

Sincerely,
Bob Tallarico
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Cicero - Syracuse North

Property: Comfort Suites Cicero - Syracuse North
Address: 5875 Carmenica Dr, Cicero, NY 13039-8534
Phone Number:
Region: United States > New York > Finger Lakes > Cicero
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Cicero
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites Cicero - Syracuse North 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
The Comfort Suites® hotel is located off Interstate 81, minutes from downtown Syracuse and its many attractions. Our guests will find that this hotel in Cicero, NY provides plenty of amenities with the feel of home. Syracuse Hancock International Airport is just five miles away from this New York hotel. Additional points of interest close to this Cicero, NY hotel include:•Oneida Lake•Cicero Twin Rinks ice skating center•Empire Expo Center, home of the New York State Fair •Syracuse University & Carrier Dome•Carousel Center shopping center. A number of golf courses, parks, entertainment venues, retailers and shopping centers can be found in the vicinity. Several restaurants are close to the hotel; some are within walking distance. Hotel features and amenities include:•Free coffee•Free wireless high-speed Internet access•Free The Wall Street Journal•Indoor heated pool•Fitness centerPLENTY OF BOAT PARKING! Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. After a long day, relax and unwind in the hotel lobby for the manager's reception Monday through Thursday 5:30 p.m. - 7:30 p.m. A free light dinner, sodas and cocktails are provided. It is the perfect way to start your evening. All spacious guest suites are equipped with microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, flat-screen televisions, desks, down pillows, pillow-top mattresses, irons, ironing boards, sofa sleepers and cable television. Ask about our rooms that have hot tubs. Connecting rooms can be requested. Laundry facilities are located on the premises. For added convenience, this is a pet-friendly hotel (fees apply). Plenty of parking is provided and can accommodate most vehicles. For guests traveling with boats, we provide easy access to electrical outlets. Corporate travelers will appreciate amenities provided in the on-site business center like the public computer with Internet access, and copy and fax service. This New York hotel has three banquet and meeting rooms that can accommodate up to 240 people for most functions. For outstanding accommodations at affordable prices, stay at the Comfort Suites hotel. Whether traveling for business or pleasure, our friendly staff will be delighted to help you in any way they can. Make a reservation with us today. ... more   less 
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Also Known As:
Comfort Suites Syracuse - Cicero Hotel Cicero

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