The very definition of a has-been local favorite.
Good restaurants can have bad nights, that shows in the service OR food quality. But when the restaurant fails at both at the same time AND management doesn't acknowledge your private complaint, then you ate at a bad restaurant.
I used their website's Contact Us with the following on May 7 and haven't heard a peep from them:
I am disappointed in the Euclid after our 1st visit last night. We try to avoid chain restaurants but was reminded last night that chains provide a necessary component for a night out: quality.
My wife and I entered last night when the place was less than 1/3 full but the hostess attempted to seat us at a very tiny table in the middle barely 2' from another table of diners. We requested to sit somewhere further from other diners and she obliged. But the next group seated was placed at the table right next to ours; this made for an uncomfortably close experience. (Especially as the other table often had phlegm-filled noisy coughs which you have no control over but set the scene for an unenjoyable meal.)
After being excited about the variety on the menu (and the reputation for good food) we ordered and waited. And waited. About 10 minutes later the waitress brought out 2 dinner rolls with a huge basket of too-cold butter.
Finally get our meal and my wife's cheese burger was ordered medium but was so thin that it was impossible to cook to any temperature. And we are woefully unimpressed that American was the ONLY style of cheese available.
My chicken & biscuits was something. Plenty of chicken and gravy, couldn't see the biscuits until I started eating. But I'm glad I asked for the peas & carrots side dish because that plate was void of color otherwise. The peas had an obvious and unpleasant canned taste and the chicken/gravy was very salty.
Nothing about our order should have taken more than 5 minutes to prepare - the burger was so thin is would cook within a few minutes and the chicken/biscuits was surely a scoop-and-serve plate. Yet we waited far too long for the unimpressive food. And I'm shocked there wasn't an attempt to make even a portion of our meal be actually homemade. It was all so obviously pre-packaged. (The dinner rolls were decent, but still served as they were bought straight-from-the-store, still connected and not warmed.)
We muddled through the meal because we were on a bit of a schedule and are not the kind of couple to incessantly make a scene. We decided to simply scratch this place off our "local-restaurant" list.
And something about her meal made my wife's stomach uneasy the rest of the evening, including vomiting within an hour of the meal. (No, not food poisoning obviously, but just the general experience combined with the unsettled food.)
I share our experience in hopes that honest feedback is taken seriously and not attributed to being a grumpy customer. Good luck with any changes and I'm sorry that we left with such a negative impression.
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