We booked this motel online, against protests from the person I was traveling with. We had only seen the place by its web page and I guess should have known better. Upon arriving we paid for the two nights we had booked. We were handed a key and went to our room, room 4. As soon as we opened the door we KNEW it was bad by the smell of the year 1950 that billowed out the door. This place is like going back in time to the fifties and NOT in a good way! I'm positive the mattress is still the original one. I told my companion that I couldn't stay here for one night let alone two! He was tired from driving the hours we had driven to get there and being a holiday weekend we weren't sure if we would be able to find a room somewhere else. He talked me into staying at least one night and I agreed, through teary eyes. He went to the office and explained we only were going to stay one night and were told the owner comes in the morning and to discuss it with him at that time. So we had dinner in Alex Bay, stopped and got wine since I knew that bed was not going to be easy to sleep well in! We sat OUTSIDE the room and drank our wine in chairs. The lady came over to us from the office at 9:00 pm and said that she had talked to the owner and that he had agreed to send us a check for the following night since we wouldn't be staying. A week and a half later no check still. I call and ask for the owner ( it was a male that answered the phone so I knew it was the owner) after hesitation and asking who was calling he said it was the owner. I very nicely explained how the lady came over to us while we were sitting outside and told us he would be sending us the check for the night we didn't stay and we still hadn't received it. He then told me that was not their policy. I asked him then if the lady had lied to me, he said he didn't know what I was talking about blah blah blah. I asked him if it was HIS policy to also have his employees lie for him? I advised him that I do reviews on Tripadvisor and if I didn't receive my check by the following Tuesday, giving him seven days to get it in the mail and send it, then I would tell it like it is at Laz's... A DIVE and horrible proprietor customer service and ethics. Stay away fellow travelers!
- Also Known As:
- Lanz`s Motel, Cottages And Rv Campground
- Lanz`s Motel, Cottages & Rv Campground Hotel Clayton