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“Nice Pool View, that's about it.”

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Seorabeol Grand Leisure Hotel
Reviewed 21 April 2014

We chose this hotel after looking online for fair prices, location and pictures / reviews. This one didn't look too bad, so we ended up taking it!

The staff is very welcoming and nice, which is a great part of staying here. The pool is also very nice for anyone wanting to swim or bringing kids.

However, the noise was very loud, with the pool right outside the doors and also the walls being thin it made it diffcult to sleep at night. The breakfast was okay was well, it was included in the package we booked but many of the food items were picked over once we finally ate it (we should have woken up earlier).

If you are looking for something inexpensive with nice service, overall not a bad place to stay.

  • Stayed: April 2014, travelled with family
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Thank Kate_takesatrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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67 - 73 of 111 reviews

Reviewed 20 April 2014

the room given to us has repair issues.. overflowing water at the doorstep.. coming from the walls beside the main door! Worst was i almost slipped when I accidentally stepped on it! Good thing it was not our grandma who stepped on the freeflowing water, otherwise it will be a nightmare! I paid holiday rate for two rooms just to get a nasty maintained accomodation ... i will never bring my family back here... Poor maintenance, poor customer service - they do not know how to handle situations like these... i have been to so many hotels in Subic, from the dont go to this hotel..

Stayed: April 2014, travelled with family
Thank Maggie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2014 via mobile

We stayed in this hotel last year 2013, and we loved it. After our horrible experience yesterday with vista marina, I phone this hotel immediately but unfortunately they are already fully booked.

Last year, we were able to stay in their superior double queen room, it was so spacious, clean, so relaxing that we didn't want to go out anymore. They employed the best lifeguard, who guards like a hawk. I'm so thankful he saved my son, I was watching him by afar thinking that he is just enjoying the water but suddenly the lifeguard splurge into the water and saved him.
Their staff is very courteous and accomodating. Their only downside is their parking space, hopefully they can improve it. But to sum it all, we had a memorable stay in this hotel.
We fully recommend it.

  • Stayed: May 2013
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Thank Bing L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seorabeol G, Manager at Seorabeol Grand Leisure Hotel, responded to this reviewResponded 11 June 2015

We apologise for the very late acknowledgement Ma'am. We could not open the site for some reason. Anyway, our pleasure and the lifeguard Nap sends his regards to your kid. We hope to have you in the hotel again soon.

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Reviewed 27 February 2014

I booked the Hotel for the Pool & Location, On Arrival we were Notified that the Pool Area is under Refurbishment, But could use the Terrace Hotel Infinity, Excellent , works started at 6am, finishing at past Midnight, with Arc Lights Blasting Through the Windows, the Breakfast is Only Ok!!! The Rooms are Dated, the Aircon leaked, Tv Remote Inop, Fridge not working, All in All a Nightmare Experience, Staff were Nice but they were in helpfull on the Works that wee being carried out, the Hotel should be Closed whilst Works are being Carried out,

  • Stayed: February 2014
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1  Thank Decka53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seorabeol G, Manager at Seorabeol Grand Leisure Hotel, responded to this reviewResponded 11 June 2015

We apologize for this unfortunate experience and for the late reply but thank you for staying with us.

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Reviewed 25 January 2014

The hotel is clean and the staff are all friendly. The pool is big compared to other hotels in the area. The restaurant's breakfast food selection is simple, the omelette is a must try. The proximity to the boardwalk where there are a lot of other restaurants to choose from are a factor not to eat here come lunch and dinner. The covered parking is just beside the pool area so that if there is a diesel powered SUV maneuvering while you are taking deep breaths from a freestyle swim, you will breath-in the odoriferous incomplete burning of diesel gas chemical compound known as carbon monoxide.

  • Stayed: March 2013, travelled with family
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Thank Adel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seorabeol L, Manager at Seorabeol Grand Leisure Hotel, responded to this reviewResponded 22 February 2014

Thank you Sir Adel S. for your valuable input. Everything is noted especially the parking and pool concerns. We appreciate receiving feedback from you Sir.

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Reviewed 13 January 2014

Another last minute booking for New Year's Eve. The rate was higher than usual because it included a New Year's Eve dinner. When we got there to check in, the garage had no more space, so we had to park at the back of the building. Rooms and bathrooms were clean.

The staff were kind enough to let me borrow a couple of chairs so my Mom and Dad could sit during the outdoor mass along the boardwalk. I shall never forget this kindness. We enjoyed the dinner; the food was quite good. The breakfast was quite limited, though.

Overall, it's not the facilities in this hotel that make it good. It's the courteous and professional staff that made the best impressions on us. This is what may bring us back here next time.

  • Stayed: December 2013, travelled with family
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Thank Larry O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seorabeol L, Manager at Seorabeol Grand Leisure Hotel, responded to this reviewResponded 22 February 2014

Thank you very much for your very generous comments Sir Larry. It is certainly our pleasure to know that you enjoyed our humble service. Please extend our regards to your parents. Thank you.

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Reviewed 12 January 2014

My boyfriend and I works for the US Navy and we have stayed at several hotels from different countries before and this hotel is by far the most frustrating hotel we've ever stayed at. We booked a room for 10 nights (prepaid through Agoda) and even though it didn't look like a 3-star hotel as others would, we figured we were just getting our money's worth (it was only about $60/night). The first day I had to use the shower, the water heater would not work so we had to call front desk and the front desk in turn had to call maintenance to fix it. I was on vacation and I didn't want to stress on something that could be fixed so we let it go. A couple of days afterwards, the water heater stopped working in the middle of my shower. I had soap all over me and my boyfriend had to call to get it fixed (again) while I was freezing the whole time. That should've been a sign to make a courteous decision to maybe move us or at least offer to move us to a different room but we weren't offered anything at all; not even an apology for the inconvenience especially since regardless of the amount were paying, were still a paying customer. What's worse is that we had to call to get it fixed for the third time! And the receptionist didn't even seem very enthusiastic to help. She seemed like it was a hassle that their equipment is not working and that we were calling every single time it stops working. Also, if you're not used to children screaming and playing by the pool at 7am, take this as a warning because you will hear all types of noises clear as day. Lastly, we decided that we'll check-out a day early and stay in Manila before our flights but apparently, checking out early does not mean you'll get your money back. Check-out early and they get to keep your money. I'll understand if we had an amazing stay but with all the frustrations we had to deal with, I think a rebate/refund would be more applicable.

I do however give huge kudos to the security, maintenance and room service because they have been most courteous and kind the whole time we stayed there. Other than that, this serves as lessons learned for us and would never even think about staying here again.

Room Tip: If you can afford it, pick a different hotel.
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  • Stayed: January 2014, travelled as a couple
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2  Thank MizzRichel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seorabeol L, Manager at Seorabeol Grand Leisure Hotel, responded to this reviewResponded 22 February 2014

Thank you for informing us. We apologize for all the inconvenience you encountered during your stay. But we take note of everything. Thank you Ma'am MizzRichel

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Additional Information about Seorabeol Grand Leisure Hotel

Address: Lot MC-9 Waterfront Road, Subic Bay | Freeport Zone, Subic Bay Freeport Zone, Luzon 2200, Philippines
Region: Philippines > Luzon > Central Luzon Region > Subic Bay Freeport Zone
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 28 Hotels in Subic Bay Freeport Zone
Price Range: £41 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Seorabeol Grand Leisure Hotel 3*
Number of rooms: 53
Official Description (provided by the hotel):
Your Home and Event Venue in Subic Bay! ... more   less 
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