With the good reviews that I read here in tripadvisor, I "googled" the moonbay marina website with the intent to make a reservation online. To cut the long story short, I booked a room using my credit card and received a booking confirmation via email. To my horror, my friend, whose wedding is the reason why I will go to subic, told me that she verified with moonbay marina and that it doesn't have a booking under my name. Immediately, I called Moonbay Marina to confirm this and lo and behold, my friend was right. Aside from the shock of being a victim of a fraudulent website, I am greaty annoyed and beyond grief that the staff that answered my phone call was without any concern at all. She was so inconsiderate and instead of answering my queries, she just gave me a one-liner.."we don't have online reservation." She did not even bother to ask the details of the fake website, which I think should have alerted them. The details of the fake website is accurate, from the rooms, facilities to the contact numbers. So, for this inconsiderate staff, it boils down to this, if you are not a prospective or existing client, she would not bother to act "customer or client friendly" or even have the decency to extend some assistance or compassion. Customer service at its worst!
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