Upside: The resort has fun and exciting amenities Downside: they are very filthy.
When we went to the beach, we found wrappers of chips, a dirty diaper and 2 dead jellyfish floating by the shore. In the pools and slides, there were all sorts of dirt at the bottom of the pool. There was also a lot of algae.
Upside: The staff were friendly Downside: they didn't seem to know what they were doing
When we arrived at our room, we couldn't open the door. The key card wouldn't work and we had to wait for about an hour in the room next door while the staff tried different ways to open the door. They actually didn't seem to know how to open it. When we came back from swimming, we had to wait for about 20 mins for the staff to en the door again because the key card that they gave us didn't work. They ended up giving us the manual key. After returning from dinner, our lights started flickering. We called the front desk to ask for assistance but when the maintenance came they didn't know how to fix it either and they asked us to transfer to another room, but we decided to stay where we were. My dad later found out the the light switches were behind the headboard. If you lean against the headboard, the lights turn off.
Upside: it was bright and sunny Downside: there was no shade in any part of the waterpark
A few minutes after we arrived, my parents thought about leaving and transferring to another hotel. Since my sisters had respiratory allergies, they started to have a hard time breathing because the extreme heat. The lobby wasn't even air conditioned.
Upside: the resort is relatively nice. Downside: the high rates are definitely not worth it.
While we were waiting for the staff to clean our room, we waited in a small covered area near the beach. After my parents looked around for a while, my dad said that this is a very costly mistake. We also paid so much but we were so disappointed when we saw our room. We were a family of seven and the room was very tiny. My mom actually talked to the supervisor to ask if we would be given a refund if we transferred to a different hotel.
Except for the wave pool and slide, the trip was disappointing
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- Also Known As:
- White Rock Beach Subic