I travel to this hotel 6 weeks every year for the past 3 years. The employees have always been very nice and helpful. However, this past week my feelings on this hotel have changed. Upon arrival, the door to my room would not close without slamming the door multiple times. I asked the front desk to fix this and they did the next day. The door on the refrigerator was broken, which was never fixed. The DVD player has always been a great bonus but the one in my room made a humming noise every time a DVD would play. To add to this, the remote control did not work. When I requested a new remote control it was left in my room in a timely manner only to find my personal DVD missing from the player. After three days the DVD was finally returned to me. The first two staff people I dealt with never left messages for the employees working after them so each time I had to re-explain the situation. I would have expected the employees to follow up with me instead of the opposite. I was told that the housekeeping staff sometimes take DVDs and leave them on their carts. If this is a regular event I find it unacceptable. The sink in the bathroom had a crack in it as well as some tiles. All of this I was able to deal with but what made me change my view on this hotel was when I went in the shower and on the shower curtain rod there was a dirty washcloth hanging. This led me to believe that the room had not been cleaned properly. Also, daily I use the gym which is only 3 machines but since there is no other choice I use it. For the past two weeks there have been no wipes to wipe the machine down after use. I find this unsanitary. After this past stay I am less likely to recommend this hotel to anyone I know. I am not sure how over a few months the standards could have lowered so much.
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- Also Known As:
- Hampton Inn Cortland Hotel Cortland
- Cortland Hampton Inn