Seemed to be a break down in communication between evening staff and day staff. Front desk was left unattended for long periods. The phone in my room didn't work and was never repaired during my stay.More
- Free Wifi
- Free Parking
Seemed to be a break down in communication between evening staff and day staff. Front desk was left unattended for long periods. The phone in my room didn't work and was never repaired during my stay.MoreShow less
I am so very sorry that your recent stay was less than perfect. This is not the norm at our property and we strive to make sure every guest’s stay is enjoyable. Please reach out to me directly so we can discuss your stay in further detail.
Great stay, clean and quiet room, friendly and polite staff, check in/out easy and quick, complimentary breakfast was awesome, would definitely stay at this hotel again, close to I 81, Cortland is a college town and hotel was not too close to campus or downtown-which is a must given the type of shenanigans one might expect of college age clientele
So glad to hear you had an enjoyable stay with us! Our team is working very hard on a daily basis to provide an enjoyable and consistent experience for our guests. I will be sure to pass on your kind words to the staff, and they will be thrilled to hear that they met all of your needs. I agree that we are in a great location off of the highway and we are just short distance from Cortland College. Thanks again and remember we love having you here!
Clean hotel, either fairly new or recently renovated, right next to a few restaurants, convenient to route 81. Typical Hampton, good value, quick breakfast. Very pleased with this hotel. Hotel has a pool, which is perfect for young kids, and a small workout room. Nice hotel for the price if visiting Cortland or resting from a trip on 81.
Thank you so much for sharing your recent stay and the excellent review! You are correct we have recently had some renovations done to our lobby. We are also in a great location right off 81, and like you said there are a few restaurants nearby. We are so happy to hear that you and your family enjoyed your stay here with us in Cortland and hope to see you back soon, we love having you here!
The hotel was neat and clean and the staff was friendly. Guest rooms, including the bathroom, were spacious and clean. The free breakfast was standard for a Hampton, dependable and plentiful. Seating in the breakfast area was nearly full each morning so, if you were traveling with family this could be a challenge. My only complaint was with noise. While it was not excessive it was somewhat disruptive. I was on the second floor (third floor was fully booked) and was able to hear the guest above me walking around and guests near-by coming and going from their rooms as the doors could not be shut quietly. Overall, a good property and, if I have the need to stay in Cortland again this would be my choice.
We value all guest feedback here and my staff and I will look into a solution to reduce the noise in the hallways during the day/night. I agree the Hampton Inn breakfast is very plentiful and always a positive for our guests! Also I am happy that you found the rooms clean and spacious. We hope to have you back here soon and are so thankful to receive your feedback.
A very enjoyable experience...a well kept Inn and a staff that was very personable (especially Liana at check in) I would gladly stay here on any trip to/through Cortland~! (however I am disgusted that I am being forced to regurgitate 200 characters for a review...brevity is a blessing folks...learn to deal with it)
Thank you for taking you time to share your feedback with us! I am very happy to hear that you enjoyed your stay here with us. I cant wait to tell Liana that she was able to help make your stay with us enjoyable. We strive to keep the property clean for all guests to enjoy and we appreciate you noticing. Thank you for taking the time to give us feedback and we hope you enjoy the rest of hope to see you back soon, we love having you here!
If you cannot find a hotel in Ithaca, NY (where Cornell University is) you can stay in Cortland, NY. It is only 20 minutes away from CU. The room we had was clean and decent. There was a good hot breakfast bufffet that included a make-your-own waffle, eggs, sausage, fruit and others. We will come back to this hotel if we ever need to stay overnight around Ithaca, NY again.
Thank You for the pleasant review you gave us based on your recent stay here with us. We are a great alternative to Ithaca if there is nothing available. Just like you said only a 20 minute drive to the campus. I am very happy you enjoyed all of our breakfast choices and and made yourself at home here. We love having you here and hope to see you again soon!