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“Great Place to lay your head”

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Hampton Inn Cortland
Ranked #2 of 10 Hotels in Cortland
Certificate of Excellence
Reviewed 22 July 2014

Clean rooms and a nice breakfast. Close to the highway and easy access to I-81. Customer service was very good and helpful as we arrived very late at night. There was complimentary fruit and cookies for a snack when we arrived as well as coffee. Nice Touch Next morning had a free paper with the free breakfast. It included sausage, scrambled eggs, oatmeal, waffles french toast... All hot....they also had the complementary bagels, toast, cereal, milk, juice, yogurt, and fruit. Great value

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Hampton
Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hampton Inn Cortland, responded to this reviewResponded 1 August 2014

Thank you for taking the time to give us a review based on your recent stay here. As you mentioned we are conveniently located right off of 81(exit 11) a very short drive to many attractions. Also I am very happy to hear you enjoyed our 24/7 coffee bar with a snack upon arrival. Our signature Hampton Inn breakfast is always a huge hit with guests and we are always looking for ways to keep our quality high for our guests. Thank you again James, we hope to have you back soon.

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Reviews (537)
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312 - 318 of 537 reviews

Reviewed 19 July 2014

Liana and Drew at the front desk are kind, compassionate, and extremely helpful. If this was the Undercover Boss Show their CEO would have been impressed. We checked in on Friday night and our room and the lobby was spotless. The lobby also welcomed us with hot coffee and a variety of herbal teas.We were on the first floor and it was extremely quiet last night and into the morning. The bedding was clean and very comfortable. There is ample storage for clothes, large bathroom, sitting area with couch and table and a work space. The fact that our room included a mini microwave and refrigerator put us over the top. The breakfast was good and the breakfast area was organized and clean. There are several franchise restaurants in the area and only 30 minutes from Syracuse. I will definitely stay here again.

Room Tip: Facing the farm area
  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
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Thank Theresa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hampton Inn Cortland, responded to this reviewResponded 1 August 2014

Thank you Theresa for the wonderful review based on your recent visit with us. I am thrilled that Drew and Liana were able to make your stay more comfortable, and help you in any way they could. Very happy that you took advantage of our 24/7 coffee and tea bar available to guests. We strive to keep our lobby and hotel as clean as it can be, and it makes me very happy when guests notice our hard work. Our signature Hampton breakfast that you mentioned is always a hit and I am happy that you and your family enjoyed it. Thank you again for taking the time to give us such a great review, we hope to have you back soon.

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Reviewed 16 July 2014

We stayed two nights at this hotel. The room with two queen beds was adequate for us, though the fact that we were there on July 4th meant that our room did not get cleaned. The front desk staff was pleasant, and offered us popcorn and bottles of water to go with the DVDs we got for the evening. The cookies were good. For the next two mornings, Mason took very good care of us at breakfast, making sure we had vegetarian hot food options and checking in with us often to see if he could do more. He was the highlight of our stay.

The lobby has been updated since our last stay two years ago. It looks modern, but it is set up in a way that makes it difficult for more than two or three people to eat together. Since we were traveling with my son and parents, it was a challenge each morning to find space where we could all eat together. Breakfast was ample and filling.

The room, however, had a musty smell to it that we have never noticed on previous visits to this hotel. It seemed clean enough, though, and it is always nice to have a fridge and microwave in the room. There was plenty of storage space. The bathroom had no fan, so even a moderately warm shower filled the room with humidity. And the climate control was finicky.

Having stayed at this hotel off and on since it first opened, it has been sad to see its decline. However, if some improvements are made, it has the potential to be as nice as it used to be.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
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1  Thank Batfan25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hampton Inn Cortland, responded to this reviewResponded 6 August 2014

Hello Batfan25,

Thank you for being a loyal visitor, and for leaving such a detailed
review! I'm glad to hear you enjoyed the complimentary popcorn and
DVDs, and we will certainly forward your comments to Mason.

I am sorry that you found the room to be musty and that the air
conditioning system was not functioning as expected. I have discussed
the problem with maintenance and we have since fixed the problem.
Thank you for bringing the problem to our attention so that we may
offer a better experience in the future!

We hope you stay with us again soon.

Regards,
Michael Peterson
General Manager
607-662-0007

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Reviewed 14 July 2014

This Hampton seemed tired and old, with a dingy lobby and a mishmash of decorating styles, including crushed velvet. The things that had been updated in the rooms seemed to clash with what was already there, making for a less than restful environment. Our key didn't work after the first time, and the receptionist didn't bother to apologize or show concern for having to make the trip back down to get a new key. The breakfast area was messy, and tables that had been used/dirtied weren't cleaned off, even though it was not crowded. The hotel needs a good cleaning and painting to freshen it up, and new furniture throughout. Plus, this Hampton's rates were extremely high for the location, amenities, and condition of the property---big city rates for a small town location next to manufacturing facility!

  • Stayed: June 2014, travelled with family
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1  Thank VeteranTravelers14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hampton Inn Cortland, responded to this reviewResponded 6 August 2014

Hello VeteranTravelers14,

Thank you very much for taking the time to leave us a review. Every
response we receive is read by several staff members, and we
appreciate the chance to improve your experience.

I am very sorry to hear that your stay was not up to Hampton
standards. I want to apologize for the mess in the breakfast area,
and for the fact that you had to come back down to the front desk to
get a working room key. This is not typical for our location and we
will strive to ensure that the cleanliness in the breakfast room is
exceptional going forward.

If you find yourself in the area again, I hope you will choose us so
we can provide you with a better Hampton experience.

Regards,
Michael Peterson
General Manager
607-662-0007

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Reviewed 13 July 2014

Excellent location for where I needed to be during my stay. Staff was very accommodating when I had to keep changing my reservation (I kept adding days to the beginning of the original). I've stayed at this hotel before and will always be my first choice while staying in Cortland again.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Hampton
Thank Kim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hampton Inn Cortland, responded to this reviewResponded 15 July 2014

Thank you Kim, it was a pleasure having you in the hotel and we will be happy to have you here whenever you are visiting Cortland. We do have a great location right off of 81, just a short drive to many attractions. The staff here is always looking for ways to provide great customer service and I am very glad that they were of big help to you. We all cannot wait until your next visit here with us, thank you again for the wonderful review.

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Reviewed 9 July 2014

From the beginning to the end of our stay, everything was excellent, especially the breakfast and staff. The room was clean and comfortable and all our towels were replaced daily. The location of the hotel is right off the highway and surrounded with many good places to eat. All things considered, it was a great stay.

  • Stayed: July 2014, travelled as a couple
    • Value
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Review collected in partnership with Hampton
Thank Soonyoung P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hampton Inn Cortland, responded to this reviewResponded 15 July 2014

I am very happy that your stay from beginning to end was great! The signature Hampton breakfast is always a big hit, and I'm glad you enjoyed it. The location here is great as you said, many attractions just a short drive away and right of of I-81. Thank you for the wonderful review and we can't wait to have you back again soon, remember we love having you here!

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Reviewed 7 July 2014

We were in town for a family event and the hotel was clean, well kept with good facilities and staff. The bed was actually comfortable which was a nice change. The sheets and bedding smelled fresh and clean. I would stay again when I am in town. I was happy there was a small fitness room and pool. Would have loved a hot tub though. Overall it was a great stay!

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Linda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hampton Inn Cortland, responded to this reviewResponded 15 July 2014

Thank you Linda for the kind review you recently gave us based on your stay here. We take pride in keeping up with the properties cleanliness, and we are happy that it shows. Unfortunately we do not have a hot tub in the pool area, however we do have some rooms with Jacuzzi tubs here at the hotel. We would be more than happy to help you book one of those rooms for your next stay. Again thank you for the good review and we hope to see you again soon.

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Additional Information about Hampton Inn Cortland

Address: 26 River St, Cortland, NY 13045-2311
Phone Number:
Region: United States > New York > Finger Lakes > Cortland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Cortland
Price Range: £97 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Cortland 2.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Hampton Inn Cortland Hotel Cortland
Cortland Hampton Inn

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