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“definitely will come back”

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Country Inn & Suites By Carlson, Cortland
Ranked #1 of 10 Hotels in Cortland
Certificate of Excellence
GreenLeadersBronze level
Reviewed 30 November 2013

I assumed there would be only 1 improvement needed since my last visit: the dust underneath the chairs.. but country inn has exceeded my expectations this thanksgiving. Being overbooked, they graciously upgraded me to a Jacuzzi suite at no extra xcharge. The staff was extremely helpful AND courteous. One thing I will add is that the walls and doors seem to be thicker than most other places so loud TV or noise in the hallway is basically non existent. This is my third stay in 3 months, and as I have said previously, the beds are the most comfortable I have ever slept in. A free hot breakfast greeted me every morning in the downstairs area. Anything I needed that was forgotten, they immediately provided>>in this case it was razors and shaving cream. Each room has its own sink, microwave, dvd, flatscreen , and mini refrigerator. I normally don't give 5 stars for anyone, but I feel they deserved it this time. The value was also superior. I still cannot understand how other nearby hotels charge double and triple the rate and simply offer you a mattress and that's it.

  • Stayed: November 2013, travelled with family
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Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly F, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this reviewResponded 1 December 2013

Dear Galvodog6,

It is wonderful to hear from you on Trip Advisor about your recent experience with us. We are glad that we exceeded your expectations in removing the unwanted dust and hope to continue to WOW you during every visit! Have a wonderful rest of the day and we look forward to seeing you again!

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619 - 625 of 811 reviews

Reviewed 13 November 2013

I stayed here with my two daughters for a college visit. Being very particular with my hotels I decided to book this one for it's good reviews and closeness to the college. We felt like we were visitors in a friends home! Very charming place and extremely clean and comfortable. The complimentary coffee was great and the breakfast was ok. Would recommend this hotel to everyone! Especially those visiting Suny Cortlandt. Hotel is right across street!

  • Stayed: November 2013, travelled with family
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Thank xoxfromparadise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly F, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this reviewResponded 29 November 2013

Dear XOXfromParadise,

I wanted to reach out and say thank you! We truly appreciate your detailed feedback and appreciate you sharing your experience with our future guests. We are very lucky to be directly across from Suny Cortland as we get to know our Suny Parents and form a wonderful, comfortable, relationship with them. We hope that your daughters choose to attend Suny Cortland so that we are able to form one of those relationships with you and your family. Good Luck to you and your children in their endeavors, wherever they choose to go!!

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Reviewed 11 November 2013

We were passing through on our way to Niagara Falls and booked in advance to spend the night. The staff was outstanding--extremely friendly, very accommodating & truly professional. We only wanted a basic guest room, but they were all full when we booked our stay. Thus, we opted for a King suite--it was very spacious and comfortable. The complimentary breakfast was excellent and we enjoyed using the fitness room. Unfortunately, we thought our check out time was at noon rather than 11am (which is clearly displayed at the front desk)...the housekeeping staff & front desk could not have been any nicer in allowing us the extra time to get ourselves together & packed up--they were extremely kind and assured us, "it's no problem". We have never encountered such friendliness from all staff personnel, regardless of the department they serve--they all smiled & made you feel welcome. We would HIGHLY recommended staying here!

Room Tip: Most families stay on the 1st floor so their children can easily access the pool...so, if you would...
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  • Stayed: October 2013, travelled as a couple
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Thank 1Reds1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly F, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this reviewResponded 29 November 2013

Dear 1Reds1,

Thank you so much for recognizing our team for their customer service. That is our number 1 goal here at the Country Inn and Suites of Cortland, and it makes our staff feel so honored when our guests recognize that. We hope that you enjoyed your trip to Niagara and hope to see you in the future if your travels bring you this way! Take care until next time!

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Reviewed 4 November 2013

Was not able to find anything closer to Cornell at a reasonable price. Came across the Country Inn and Suites, The reviews were spot on. Very clean. Staff was very friendly. Breakfast was very good and an excellent selection. When we returned to the room in the evening, it was cleaned to perfection. We shall return. Outstanding value for the dollar.

  • Stayed: November 2013, travelled with family
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Thank DCHU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly F, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this reviewResponded 29 November 2013

Dear DCHU,

I thank you for your wonderful comments about our hotel and staff and am glad that you stumbeld upon us on your way to Ithaca. We hope that all of our guests always feel that they are getting a great value for the cost and thank you for sharing that with our future guests. Have a wonderful rest of the evening and we will see you during your next trip!!

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Reviewed 3 November 2013

Our twin daughter go to Ithaca,College for their Freshmen year. Our stay this weekend at the Country Inn was delightful because Charlene made it something out of the ordinary. First we were welcomed with a smile, efficiency and a gift. She provided us with room that was convenient on the first floor for the four of us close to the lobby and swimming pool as well as restaurant for breakfast. Our daughters swam to their hearts content close to midnight and we all enjoyed the first night of Jacussi. The 24 hour offering of cookies and coffee at the desk made quite appetizing to regain our energy. Tammy, our Chamber maid kept the room spotless clean and provided the necessary replenishment of towels and toiletries. Margi is a complete delight as a Breakfast server on Saturdays. The morning we had our first meal she had a whole group of parents and kids from Cornell, the Soccer team from Geneseo and parents from Ithaca as well. She assisted every one to feel at ease and satisfied. She extended herself to the maximum degree with a smile and sparkle on her eyes. Missy today was also most helpful and efficient. We will continue to return whenever we visit our daughters. We will make sure to inform our sister who is a travel agent to include your hotel on the top of her list for families who would like to visit the area.

Room Tip: Rooms on the first floor have easy accessibility for the senior guests
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  • Stayed: November 2013, travelled with family
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Thank Pat2244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly F, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this reviewResponded 29 November 2013

Dear Pat2244,

I wanted to reach out and say thank you for your wondeful comments regarding our staff. I have shared your feedback with them and they are all very honored to be mentioned on Trip Advisor. Charlene and Margie were both nominated for "an employee of the week," program that we have here. We look forward to a long and happy friendship with you and your family as your daughter's finish school in Ithaca. Thank you again and have a wonderful rest of the day!

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Reviewed 2 November 2013 via mobile

Great place. Friendly and helpful staff.
Outside looks nice and clean and well taken care of.
The lobby is inviting and a cookie is welcoming the guest.
The breakfast room of the lobby has good size and breakfast was plenty.
The room was big with nice rustic furniture. I could do without the whirlpool and the mirrors . Bathroom was big and everything worked.
The room was clean.
The pool looked inviting but I did not have time to use it.
Nice place.

Stayed: November 2013, travelled with friends
Thank Steyr1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly F, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this reviewResponded 29 November 2013

Dear Guest,
I thank you so much for sharing your detailed feedback about your experience here at the Country Inn & Suites. I thank you for mentioning our team and the cookies! (We love them too!!) We strive to give our guests the best experience possible and feel very rewarded when we receive a response such as yours. Thank you again and we look forward to seeing you again when your travels bring you to Cortland! Take care until then!

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Reviewed 22 October 2013

We stayed overnight at the hotel during a weekend while we were visiting some colleges in the area. My friend recommended Country Inn and Suites for their free breakfast. The clerks at the front desk, Cassie (?) and Javier were most polite and friendly. Although we only stayed overnight, we found the accommodations spacious and comfy. My younger son went in the pool, though small, it was fine for a quick enjoyment during an overnight stay. There is coffee/tea available 24 hours in the lobby as well as home-made cookies. The breakfast buffet was well stocked, with a variety of typical buffet breakfast items. The woman who was the breakfast attendant was so friendly and interacted with the guests, making them feel comfortable. She was very active and always was brining out more items such as fruit and donuts for the buffet. In addition, the lobby was quaint with coordinated furniture and a gas fireplace, wood accents. We were there in late October and the lobby was decorated cheerfully for Halloween. They have a lending library and some board games available for the guests as well. We were very pleased with our overnight stay. Lastly, the hotel is conveniently located across from SUNY Cortland and down the road are chain restaurants and shopping available.

  • Stayed: October 2013, travelled with family
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Thank LIChick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teri T, General Manager at Country Inn & Suites By Carlson, Cortland, responded to this reviewResponded 24 October 2013

Dear LlChick,

Thank you for taking the time to share your recent stay at our hotel with us and our guests. Our team works very hard to ensure all our guests have a pleasant stay and when this is reinforced so positively it really is the best reward for a job well done.

Cassie and Javier were thrilled to see you mention them and I am happy to hear they made an impact and were a great welcoming team.

We hope to see you back in Cortland soon and it would be an honor to host your next stay.

Warm Regards,
Teri Tarshus
General Manager

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Additional Information about Country Inn & Suites By Carlson, Cortland

Address: 3707 State Route 281, Cortland, NY 13045-8857
Phone Number:
Region: United States > New York > Finger Lakes > Cortland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Cortland
Price Range: £81 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Cortland 3*
Number of rooms: 81
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites, Cortland NY! Our fabulous 100% non-smoking hotel is conveniently located for easy access from Interstate 81, we are directly across the street from SUNY Cortland, minutes to Cornell University, downtown Ithaca NY, and Ithaca College. Wine Anyone? Well, this hotel is centeraly located in the New York Finger Lake Region. The Country Inn & Suites, Cortland NY provides excellent accommodations and exceptional service for hockey, soccer, football, lacrosse, swimming, and any other travel teams visiting the Cortland or Ithaca area!!! The Country Inn & Suites offers many amenities and services that will make your stay a memorable one including, COMPLIMENTARY HOT Breakfast, free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave, indoor pool and spa, fitness room with local YMCA membership available to all guests.This description is provided by the hotel. ... more   less 
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Also Known As:
Country Inn & Suites Cortland Hotel Cortland
Country Inn And Suites Cortland
Country Inn Cortland
Cortland Country Inn

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