We traveled to Ithaca on graduation day and rooms were hard to get but we settled on Comfort Inn in Courtland NY since we have had good experiences with this franchise in the past. Upon arrival we were a little wary since the upkeep of the grounds and the outer facade of the building appeared below standard for what we have seen at most Comfort Inns. When we came to the front desk the Manager on duty was very rude and appeared not to want to be bothered. We were given a smoking room, which on face value did not bother us much since, although we are not smokers we have stayed on smoking floors in rooms that patrons had the option to smoke in past and it was usually not an issue. The room was on the second floor so we drove around to the back to find the stairs. We were a little alarmed to see that two or more windows in the back were broken and taped over. Not a good sign. When we opened the door to the stairway the stench for wet cigarette ash wafted over us. Still we had experienced not so great hallways on smoking floors. However, when we went into the room the stench was hard to deal with. Clearly this hotel does not clean the carpet, curtains and upholstery in their rooms. We were in a hurry so we turned on the air conditioning full blast and hoped the room would clear. We return later that night and the room still wreaked. We spent the night and I woke up with wheezing and with red eyes. I asked the front desk to change rooms and they said that they would give us an equivalent non-smoking room. When we returned at the end of the day expecting an equivalent room (1 and 1/2 room with 1 King Bed) they told us they only had a smaller room with 1 double bed that was for handicap access (MEANING THERE IS NO BATHROOM DOOR). We said this was unacceptable. We requested a refund and would accept forfeiting one day room charge, but they said we would have to pay the full charge for TWO DAYS. This is a terrible hotel STAY AWAY
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- Also Known As:
- Comfort Inn Cortland Hotel Cortland
- Cortland Comfort Inn