I read the reviews before booking this reservation, but cost was the factor so despite reading that the hotel was 'dated', I booked anyway.
The manager, my first point of contact, hit a home run right from the very beginning of our conversation. Not only did she make sure I got the appropriate rate, but she also tried finding me something closer to Ithaca because that was where we needed to be (all hotels were booked in Ithaca).
When we arrived, the front desk crew was amazing. We were going to be competing in a live cake challenge at the Ithaca mall, and had frosting that needed to be refrigerated. The compact fridge they so graciously provided was too small for the container the frosting was in (36 pounds of cream cheese frosting!). The fridge in their kitchen had just been stocked, so they couldn't fit it in there either. One of the women behind the counter took the time to call 2 of the hotels nearby (sister hotels) to see if they had room in their refrigerator - which they did! The frosting was saved.
Every interaction was exemplary, and worthy of 5 stars. The only reason this rating doesn't get 5 stars is because yes, it's dated - the main part of the hotel was very clean, but our room was musty smelling, had mildew/dirt stains in the grout of the tub, and the mattress pad had so much plastic in it that I was sticking to the sheets on the top to where I couldn't even roll over. It wasn't happening to my husband, so I'm guessing that the mattress pad might have been worn on my side of the bed? I can't imagine that these issues are in every room; we had the very last room (125) at the end of the hall.
Sorry for the brutal honesty that takes away from how amazing the staff are - I would stay there again though for sure. We don't do continental breakfast, but Perkins is a quick walk or drive, and has GREAT breakfast!
Thank you ladies for making my stay so enjoyable that it totally made the negative stuff not matter.
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- Also Known As:
- Quality Hotel Cortland
- Quality Inn Cortland
- Cortland Quality Inn