We spent a 3 day weekend during July in San Gimignano during our 3 month European Adventure and have always used Trip Advisor when selecting our hotels. On this occasion i can tell you that Trip Advisor got it wrong!
On arrival at Le Renaie, we were greeted with a very un-interested receptionist who made us feel like we were a chore for her to check us in. It was 4pm and our room wasn't ready. We were asked to wait for 'a while' for our room. 1 hour and 55 mins later (with no apology or offer of a glass of water even) we were given the room keys to the most depressing room ('box' or 'cell' would more aptly describe the room).
Given the extra hours they had to clean the room you would hope that it was spotless but im afraid to say it wasnt. Not by any means! My wife pulled back the sheets to find curly hairs!!! Clearly the sheets were not changed!
The bathroom had hair all over the floor and the shower was mouldy.
I feel that either we were given the worst room in the hotel or all of the reviews on here are totally inaccurate.
The hotel grounds looked like their gardener was on holidays, and had been for some time!
When i asked the receptionist why the hotel was rated so highly on Trip Advisor but in relality was extremely poor and in need of some serious tlc she replied that if we didnt like it that we didnt have to stay there!!! Definitely not what i expected to hear!!!
We did spend one night, after we got replacement sheets (of which we were handed through the door and told to make it ourselves) but couldnt stand it any longer so we checked out and left.
For a much better option i recommend you stay at Hotel Vecchio Asilo - money well spent! Too bad we were refused a refund from Le Renaie for the 2 nights not used.
- Official Description (provided by the hotel):
- "Le Renaie Hotel" is located in the little village of Pancole, just about 5 kilometres from San Gimignano. The hotel approaches the road named “via Francigena”, the ancient famous way that linked Italy to North Europe, for a long time. Very tranquil position, familial atmosphere in a simple ambience, of the country side.Simple, easy interiors where wooden furnishing stand out and all over Florentine terracotta. Pastel colours, flowered tissues decorate the lodge, the dining room and all the accommodations. All of them are fixed with modern equipment in order to grant the needed comfort during the stay. Superior rooms with a large terrace over the garden or the pool. Our guests can enjoy a splendid flowered garden, an open-air swimming-pool, a playground for kids, a private parking and the renowned “Leonetto restaurant”, the owners themselves manage the kitchen with a century of experience and knowledge of the real Tuscan cuisine. Free internet point and free WI-FI access are available in the lodge. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, HostelWorld, Expedia, Hotels.com and Priceline so you can book your Hotel Le Renaie reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Le Renaie Hotel
- Le Renaie San Gimignano