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“Average” 3 of 5 bubbles
Review of Clarion Hotel Dunkirk

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Clarion Hotel Dunkirk
Ranked #3 of 4 Hotels in Dunkirk
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Average”
3 of 5 bubbles Reviewed 23 August 2014

There was nothing spectacular about this hotel. Its is right on Lake Erie but you are next to a boat launch and the closest beach is a few miles away. The food was average but slightly expensive and the continental breakfast ended at 930 sharp and the selection was dull. The waffle maker was not exactly the cleanest I've seen and there was no real instruction on how to use it; one staff member even gave one guest a little attitude and offered no instruction on how to use it when asked. The outdoor pool area was clean and the indoor pool was stifling hot.

Our room was a suite with hot tub in the room. The view was lacking for the price we paid. However, being right next to the elevators, we didn't hear anyone or the pings from the doors opening and closing.

There are some stores within walking distance, mostly local artisans. Other than the the surrounding location was something to be desired. There are also many vineyards in the area, probably within a 15 minute drive from hotel.

  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank bean173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review, 1 September 2014
Thank you for your feedback, it is always beneficial to hear from our guests and receive their valuable feedback abour our hotel. We are sorry to hear you thought of your stay as only average. We value your patronage and certainly want to know if you are dissatisfied in any way.
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214 reviews from our community

Traveller rating
    37
    49
    65
    30
    33
See reviews for
66
48
12
38
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Italian first
  • Any
English first
NY
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 21 August 2014 via mobile

My husband and I celebrated our anniversary and stayed after visiting a few wineries. The hotel room was a suite with a hot tub- we were sadly disappointed when we opened the door to our room. It was old and dingy. The room looked like the 1800s. It was stuffy. We turned AC on full blast. We went down for dinner and there was no improvement. We called down to make a complaint and the man at counter said he would be up to look at it but we never saw him. We suffered all night and even contemplated driving the hour back home. It was hot and stuffy- and there was no relief. The hot tub looked dirty we had to clean it out before we got into it. For $225 we expected a lot more!

Stayed July 2014, travelled as a couple
Helpful?
2 Thank smnp228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review, 1 September 2014
We are very sorry that you were dissatisfied with our hotel and appreciate you bringing such matters to our attention. We strive for perfection in our hotel rooms and the service and comfort of our guests is a top priority. We sincerely appreciate your feedback, it provides us with the information needed to correct problems.
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Lockport, New York
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 17 August 2014 via mobile

Came in for a quick getaway weekend for one night
Reserved king bed with lake view
Room is dated and showing signs of wear. Not too bad ...
No lake view though which was a big disappointment
Asked front desk if the room was lake view or possible a small mistake and we were in the wrong room.
Not a mistake ( you can see the lake out window if you look hard right at 300 o clock)

The restaurant on the other hand was stellar , our waitress, Kelly was awesome . the food was outstanding and prices were great
We can't say enough about the dinner experience
(Ask for Kelly and find out for yourself)

Over all it was OK

Stayed August 2014, travelled as a couple
Helpful?
Thank Wksend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review, 1 September 2014
Thank you for taking the time to tell us about your experience at our hotel. I am sorry you were disappointed on this occasion. We have slowly been going through the rooms and updating them. Summer time is very busy and will be able to do a better job when it slows down. As for the lakeviews, not all of the rooms are a direct view but do have partial views that are still considered a lakeview room, which are still nice compared to the city/street views.
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Bath, New York
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

Room recently upgraded nice view of harbor .Staff good but disappointed breakfast stopped serving on weekend too early down @9:30am nothing there. Great nearby plaza and Greek restaurant within walking distance.

Stayed June 2014, travelled with friends
Helpful?
1 Thank Sharman h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review, 13 August 2014
We very much appreciate and value your feedback. We strive to continuously improve the quality of our services to provide an exceptional experience for our guests.
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Toronto
Level Contributor
96 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

Stayed at this splendidly located (on a lovely marina with a great long walkway) at the end of July. We enjoyed the wonde4rful staff and a good room with a view of the harbour and a nice breakfast included in the stay. The hotel is clean, nicely designed and recently renovated. The staff is very helpful, friendly and efficient.
Being located on the marina and next to a little shopping boardwalk is a bonus. We enjoyed a Friday night band, great pub food-pizza and fries and cold beers for only $3.00.
Good stopover choice on our way to Chautauqua.

Room Tip: Upper floors have best view.
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fidel47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review, 13 August 2014
I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
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Level Contributor
87 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
1 of 5 bubbles Reviewed 2 August 2014

The lobby, restaurant and outside area are fine. But the sleeping rooms are disgusting - run down, and worst of all, smelly. The bathrooms also smelled like some kind of industrial disinfectant. The smell from the indoor pool permeates all the hallways. Basically, this whole place give me the creeps. Dunkirk is a very rundown area, so I'm not sure there are better choices around here - but if you have a choice, stay somewhere far away.

  • Stayed August 2014, travelled with family
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank luxurytraveler1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review, 13 August 2014
We are very sorry that you were dissatisfied with our housekeeping efforts in your sleeping room. I appreciate your feedback and have discussed every issue with our head housekeeper. She will be addressing these matters with her staff and is committed to ensuring that these problems will not occur again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Florida
Level Contributor
103 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 28 July 2014

This hotel was one of the nicest looking places we had in our three-week trip, at least on the outside. The staff was very friendly. Make sure you ask for a water-front room. The rooms, however, left much to be desired. They are badly in need of a renovation. They have updated the bathroom counter and light, but then they stopped. The bed was very comfortable. The AC unit was loud. The breakfast had scrambled eggs, sausage, and the usual fare and was located in the large restaurant overlooking the lake.

Room Tip: ask for a water-front room
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  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda A, Guest Relations Manager at Clarion Hotel Dunkirk, responded to this review, 13 August 2014
Thank you for your review, we have done a lot of renovations in the past couple years and we are still slowly improving our hotel. We already had all new carpets put into the rooms, we put flat screen TVs in the rooms, upgraded our cable TV to Satelite TV with over 75 stations to choose from. We just recently updated the lights in the hotel to LED. And we plan on updating the furniture and windows in the fall.
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Additional Information about Clarion Hotel Dunkirk

Property: Clarion Hotel Dunkirk
Address: 30 Lake Shore Dr E, Dunkirk, NY 14048-1645
Phone Number:
Region: United States > New York > Chautauqua County > Dunkirk
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Dunkirk
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Clarion Hotel Dunkirk 2.5*
Number of rooms: 127
Official Description (provided by the hotel):
Clarion Hotel & Conference Center in Dunkirk offers wonderful views overlooking Lake Erie. Located approximately 24 miles from the Jamestown airport, and 45 miles from the Buffalo airport, 3 miles from the State University of New York at Fredonia, 12 miles from Lily Dale, Chautauqua County has 24 unique wineries that are driving distance from our hotel. The hotel & conference center is conveniently located for your getaway, special event or business meeting.The harbor front boardwalk and the center of Dunkirk is a short walk away and offers dining, recreation and entertainment year-round. Hotel guests are afforded an abundance of amenities, like free hot breakfast bar, free high-speed Internet access, free local calls and free coffee. We have an outdoor heated pool open May through September, as well as an exercise room with Cardiovascular options. We have the Windjammers Restaurant/Lounge onsite open for dinner, In the summer we have our Dockside Cafe open for lunch and dinner with entertainment on the weekends. ... more   less 
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Also Known As:
Clarion Dunkirk
Dunkirk Clarion

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