We stayed her over the weekend using a Living Social deal- two nights in a lake view room w/ $50 dinner credit and picnic lunch for $270.
I can't fault them on value, since I had the deal, but I don't think I would pay full price. Here's why:
1) yes, the inn is old and outdated, but for me that adds to the charm and uniqueness of the place. But, the old pipes are rusty, making the water taste metallic and irony. The sink, tub, toilet, everything is stained red from rust. I'm not sure how one would go about fixing a problem like that, but in the meantime, provide your guests with bottled water. We had to drive miles into town to buy fresh drinking water because the tap water (even in the restaurant) tastes like blood.
2) on top of the rust stains, our shower was DIRTY. There were hairs left behind from the previous guests. The cheap plastic shower curtain was smelly and stiff with soap scum. Dust collected on the upper lip of the shower stall. It was clear that housekeeping does the absolute bare minimum in that room. Oh, and the shower head, which is caked with rust, emits a loud ear piercing wail, reminiscent of snake-charmer flutes.
Oh, and speaking of housekeeping - we were giving a meat and cheese plate upon arrival, which was nice (it was warm and dried out, but how are they supposed to know when we plan to arrive? We appreciated the touch). The next day, however, housekeeping LEFT the food there on the dresser...as if we would still want to eat lunch meat that had been sitting out for over 24 hours. We're not picky- that's just not safe. By the time we got back from our hike that evening it had begun to smell, so we disposed of it ourselves in the tavern downstairs. I was a bit appalled that they had the audacity to leave a tip envelope in this room.
3) the first night the temperature in the room got up to well over 80 degrees, even with our windows open. Which was really frustrating because we left the windows open for the cool air, letting in all the cigarette smoke from the beautiful deck below. It would be nice if they politely suggested that people smoke in the parking lot outside the tavern.
Luckily when we mentioned the heat, management put a fan in our room which helped considerably during the second night.
4) Walls are thin and the floors are creaky. We could hear the people below and next to us, and we felt bad every time we had to walk to the bathroom. Again, we understand that this is an old place, and those things are going to exist, but I don't see it mentioned here very often, so people should keep in mind that they could get a room next to an insomniac with the tv blaring all night. It's a roll of the dice.
5) staff and food were average. At the restaurant we noticed that the locals got friendlier service and more attention than the visitors. The continental breakfast is about what you'd expect from a budget hotel - boxed pastries, cereal, gross overripe fruit. Nothing special.
6) the most minor point - the bedding and decor is circa 1973, bed is hard but tolerable, and pillows are cheap and flat. This is bare bones, not luxury accommodations (again, we expected that and didn't mind so much- but I saw the term "luxury " used on their website, which is blatant false advertising).
To end on a positive note- the grounds were gorgeous, and I liked the laid back "come and go as you please" attitude. The bartender was a gem, and I loved the business cards on the ceiling (whoever said this is a fire hazard" is too paranoid and should never leave their home. ::eyes rolling::).
I would love to see this beautiful old inn get a much needed facelift, and the staff get a refresher course on hospitality management. It's always the little details that are going to determine whether guests return or look elsewhere.
- Official Description (provided by the hotel):
- he Big Moose Inn is located on picturesque Big Moose Lake in the central Adirondacks. This peaceful and relaxing setting is a perfect summer getaway that allows you to feel at home without all of the extra stresses of your daily life. The Adirondack Mountains surrounding the Big Moose Inn offer great summer fun, especially on it's bountiful lakes mid-summer. After a day of hiking, horseback riding, boating or Adirondack fishing, kick off your boots and sit by the Big Moose Inn fireplace or wood-stove and enjoy the ambiance, the food, the ale and our Adirondack lake country inn. This peaceful and relaxing setting is the perfect Adirondack getaway that allows you to feel at home without all of the extra stresses of your daily life. Amenities: • Complimentary Continental Breakfast (typically includes baked goods, jam, fruit, and coffee) • Free Hi-Speed Wireless Internet Access • Complimentary use of Canoes, Kayaks • Complimentary Dock Space • Swim Beach • TV/DVD/Keurig Coffee Makers • Family Friendly • On site Lakefront Casual Fine Dining Restaurant and Tavern Sorry, no pets allowed. For boarding options please call. During the warm summer months you can cap off your day by relaxing on the porch in one of our rocking chairs. After the sun has set you can mingle with the other guests next to our bonfire and listen for the sounds of the loons on the lake. The Big Moose Inn offers free use of our canoes and kayaks to all of our overnight guests. If a game of checkers is more your speed, why not enjoy them on our floating gazebo dock, one of three docks the Big Moose Inn offers our guests. Check us out on Facebook for additional summers specials. ... more less
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- Also Known As:
- Big Moose Hotel Eagle Bay