I have reviewed this hotel before but after my recent 10 night stay here, I felt it deserved another review. First, most of the staff here seem to do more "hanging out" in the courtyard smoking than actually working. If you are a non smoker or have children than you will not be able to use the courtyard at all,as it is almost always thick with smoke. For some reason they always have the door that leads from the courtyard to the pool cracked open so the indoor pool area is often filled with cigarette smoke too. If you are a smoker than this might not bother you, but i am not a smoker and I have a child with heart problems who cannot afford to have her oxygen taken away, so to me this is a major issue!
Housekeeping was another problem. We were often without toilet paper and clean towels. They hardly ever changed the garbage when they "cleaned" our room. Most of the time we ended up taking it out ourselves because it was over flowing. Not something we should have to do as hotel guests.
The air conditioning in our room barely worked. Even when it was in the 60's in the morning it was still almost 80 degrees in our room. We were having to open the windows to let cool air in.
Most of the staff was friendly enough, except the staff that handles breakfast and dinner- they are NOT nice at all. There was one woman that worked at the front desk late at night, I wish I would have got her name, she was very sweet and seemed to really care about the hotel guests. She also actually stayed at the desk instead of hanging out in the courtyard all the time like the rest of the staff.
If I were staying at some cheap, side of the highway hotel then I would expect this kind of service/quality but I DON'T expect this from Marriott. This hotel used to be my #1 choice when visiting upstate NY but after my last stay I probably wont be back. It seems like this place is going downhill fast. Very disappointing.
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- Also Known As:
- Residence Inn Albany East Greenbush/Tech Valley Hotel East Greenbush
- Residence Inn East Greenbush
- East Greenbush Residence Inn