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“Not as good as it used to be, but not bad”

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The Maidstone Hotel
Ranked #5 of 11 East Hampton B&B and Inns
Certificate of Excellence
Reviewed 19 October 2013

My wife and I have spent several very enjoyable anniversaries at the Maidstone over the years. We decided to go back for our 25th. It had been over 8 years since our last visit when we arrived on a late September afternoon. To us, the new decor is not as cozy and welcoming as the old days, but maybe we are out-of-date with newer styles, so no points off yet. Our room was quite small, which was not a big shock, but the room looked tired, with stains on the rug, and linens that were not as crisp and perfect as we remember from long ago. There was no dresser or drawers at all, only a small closet. In a word, it was a little depressing. As we walked out past reception, the manager asked how everything was (+ 1 point). We were honest, saying we were disappointed. He seemed concerned but it was late afternoon, and all other rooms were full. After a trip to town, he met us as we entered to say he would be able to get us an upgraded room the next day for the following 2 nights, at no extra charge (+ 2 points).
That first night we ate at their restaurant. We started with drinks at the bar, which filled up quickly with a lively crowd. DInner was average at best. The service was very slow, despite only a few tables taken.The Swedish meatballs were dry, and fairly tasteless, and the fish was overcooked. We would not be going back. There are many other places to choose from. In the morning, we had no interest in risking a bad breakfast, so we just got coffee from the bar to bring back to the room. That took a little time. The morning staff seemed new to their jobs, and had to scurry to find the cups, etc. (lost another point). Later that day we did get the upgraded room, which was much bigger, and had a very nice bathroom with 2 sinks, a tub, and a rain shower (+ 2 points). We used the hotel bikes one afternoon which was fun, and we spent one late afternoon enjoying cocktails in the garden area out back. Very nice (+1 point). Overall, we will always miss the "Old" Maidstone, and we won't be quick to return, given the high prices for the better rooms, but if you pay up for a larger room, you can have a very pleasant stay, and be convenient to town and the local beaches.

  • Stayed: September 2013, travelled as a couple
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1  Thank golf24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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72 - 78 of 132 reviews

Reviewed 12 October 2013

3 of us went for drinks at the Maidstone and really enjoyed it!

This is a scandi-influenced hotel with a bar and restaurant, and the decor is really really amazing. We didn't have a reservation or anything but since it wasn't that busy they gave us a table in the bar area, at the corner by the window but looking at the bar, so it was great for people watching.

We tried a few cocktails and they really were very yummy! We also had some tea to sober up and overall a great time in the candle-lit environment with nice looking people, making for an interesting atmosphere full of characters from all walks of life but with an aura of elegance. The place also seemed very friendly with locals chatting between themselves and even we had a small chat with our neighbours. Expect to see lots of couples with dogs ;)

All in all, a great experience that we will likely repeat in the future!

  • Stayed: March 2013, travelled with friends
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Thank Jonathan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2013

Do not stay here. They are dishonest and completely unreasonable. We incorrectly made a ONE night reservation at this hotel instead of the hedges, across the street. When we realized our mistake a week later, we were still charged a penalty for cancelling. Typically I would have no issues with this kind of policy but it was still two months away from our check in date and the reservation was off season. I am quite certain no reservations were turned away due to our booking. These kinds of policies are created to protect hotels from last minute cancellations that truly cost them money, not to unfairly take peoples money.

  • Stayed: September 2013, travelled with family
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8  Thank rustyb77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieHindmarsh, General Manager at The Maidstone Hotel, responded to this reviewResponded 6 September 2013

Rustyb77 - From your review I understand that you actually never stayed with us? And because you are charged $50 in cancellation fee you write that we are dishonest and that the experience was horrible. Interesting.....

Kindest Regards
Sophie

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Reviewed 25 August 2013

My wife and I returned to the Maidstone in August 2013 to celebrate our 20th wedding anniversary, as we had spent our wedding night there. The original stay in 1993 had been a bit of a disaster, as the hotel had given away our honeymoon suite and we ended up staying in a cramped little room which was all they had instead. But at least it provided us with a funny story we have laughed about many times over the past two decades. So we decided to give it another try for our 20th anniversary, and shared our story with the manager when we made the reservation. Having booked a weeknight stay at over $1,200 for the one night, we had high expectations, which unfortunately were not even remotely met.

First, the positives - Great staff, extremely friendly and helpful while remaining professional throughout. Very good food in the restaurant - some of the best that we have enjoyed in the Hamptons. Nice décor throughout the hotel and in the rooms, mixing old Hamptons with a cool Scandi vibe and some fun, whimsical touches. Great selection of art books in the room, nice bathroom amenities, and good wireless ipod docking station. Free, high-speed internet. Spacious sitting room in our cottage.

But the disappointments unfortunately far outweighed the positives, particularly given that the cost was on par with a suite at a top hotel in Manhattan. No breakfast included in the price. Room was advertised with a "spa bathroom" and "wood-burning fireplace" - perfect, we thought, for a romantic anniversary. Turns out that the "spa bathroom" has no tub, only a shower, and no spa-like features whatsoever. While the fireplace may be wood-burning, no wood was provided, with only a paltry candle in the large fireplace. 1970's-style wood-laminate dresser in the bedroom gave the feel of a cheap motel. Half the bathroom towels smelt of mildew, the other half of bleach - it was a toss-up as to which was worse.

Having advised both upon booking and upon check-in that we were returning to the Maidstone for our 20th anniversary after having spent our wedding night there, we thought we might get some sort of recognition from the management - a little hand-written note, perhaps some flowers, or a bottle of wine, or even just a complimentary pre-dinner drink. Nope - as far as we could tell, the hotel couldn't care less that this was a special occasion.

But the worst (best) was still to come - upon returning home, my wife had trouble using her credit card. After checking with VISA, it turned out that the hotel had blocked over $16,000 on her card! Urgent call to the hotel - apparantly upon check-in the front desk had "mis-keyed" a "hold" amount for the room incidentals (room had already been prepaid) - twice - before keying the right amount! And as the manager wasn't there that day, nothing they could do about it. The following day we awaited a call-back - to no avail. After my wife again chased the hotel, the very nonchalant response was that it wasn't a charge, it was a hold (it may have escaped the hotel that either way, it still blocks your credit line), and oh well, accidents happen. No apology, no sense of urgency around fixing the matter - just a very clearly conveyed message that management really couldn't care less about making guests feel special, despite the best efforts of the front-of-house staff who were all lovely.

As they saying goes, burn me once, shame on you, burn me twice, shame on me - we certainly won't be giving the Maidstone a third chance.

  • Stayed: August 2013, travelled as a couple
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10  Thank GDFLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieHindmarsh, General Manager at The Maidstone Hotel, responded to this reviewResponded 28 August 2013

Dear GDFLondon,
We were all so sorry when we heard about your experience with the hotel, located here twenty years ago, at your wedding night. As we told you we have only been here for four years. Even so, it is of course a veryspecial moment to return to a hotel after 20 years as a guest, so we made notes about your anniversary and upgraded you to our Kurbitz Cottage.

We try to be very clear when describing rooms and what's included and what not, and I agree on that "a spa rain shower" might sound like a "Spa bathroom". We will change that wording on our web site. The Fireplace is wood burning, but summertime wood is provided up on request. (But there is always pillar candles for a rainy day)

Regarding the pre authorization of $16.000, instead of $1600 for the outstanding balance of the room rate as well as an amount for incidentals -there is nothing to say but how sorry we are and the trouble that caused you. Our hotel manager (who was here during your whole stay) realized the mistake minutes after you checked in and immediately correct our mistake. The problem is that after doing that, this is completely on the banks and out of our hands and depending on what kind of card you have. For debit cards it can be as long as two weeks.

We understand the frustration and anger that you feel about this. And I do hope we expressed it over the phone to your wife as well as in the e-mail followed that correspondence.

Again, we are truly sorry over what happened here with your card as well as what happened here 20 years ago under a different ownership

Warmest Regards
Sophie

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Reviewed 14 August 2013

Just came back from my first trip to the Hamptons. I booked this hotel after looking at many B&B's and I am very happy. The website does not do this place justice. All the rooms are themed and the Inn is a little whimsical. Beautiful Garden with tables to eat outside in the mornings. Our room was upstairs and very comfortable. We had a large bath tub located in the room, feather bed, heated towels, coffee & tea's all available in the room. Downstairs is a bar and Restaurant that is very lively at night. We loved sitting on the front porch with our wine enjoying the night. There are even bikes available to ride to town. Shopping is just a short walk. I stayed four nights and they even did some wash for us. Very nice!

  • Stayed: August 2013, travelled with friends
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2  Thank Joolsforester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2013

We had a wonderful stay here. Staff are very attentive, delicious food with lovely provenance. Our room was just gorgeous, we stayed in Josef Frank - much prettier than in the pics. There are even beach chairs and a parking badge so you can easily get o the beach. There's a cool area for daily yoga classes. It really felt like a home from home. We appreciated all the little personal touches. Must mention that the beds are extremely comfortable. They are also very dog friendly - although we didn't bring ours as we were travelling from outside the US.
My only issues were the towels need a speedy upgrade and....our room was very noisy especially at the weekends as it kind of backs on to the garden and part of the restaurant. It's perhaps fair to say that this is a restaurant with rooms. But it is the only place to stay in East Hampton....unless you have your own home there! Also I was a bit surprised about the $40 housekeeping charge on top of the $990 per night tariff (not including breakfast!). So it is breathtakingly expensive but it is extremely cool and lovely....

Room Tip: Ask for a quieter room if you are staying over the weekend... The restaurant is deservedly extremely...
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  • Stayed: July 2013, travelled as a couple
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1  Thank Purbecks68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieHindmarsh, General Manager at The Maidstone Hotel, responded to this reviewResponded 26 July 2013

I am so happy to hear that you enjoyed your stay and of course also grateful that you take the time to write about it! It was a pleasure having you here and we do hope to see you again next time visiting from Europe.

Warmest
Sophie

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Reviewed 17 July 2013

The service is nice for a B&B, India at the front desk is very attentive.
I did have a problem with my room, it was small and noisy. Granted they have many rooms to pick from, and they are all different in sizes, but I guess I ended up with the noisiest.
I guess the main problem is that all the rooms in the main house are above the very trendy restaurant they operate. So unless you are partaking, it won't be quiet until past midnight on a weekend.
I did love the decor at the restaurant. The food is great.
Next time I would definitely try to pick a bigger room and make sure it is in a quiet area.
Overall a nice stay.

Room Tip: My room was the Aalto room and was extremely noisy at 9PM. Couldn't even watch TV, so stay away...
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  • Stayed: July 2013, travelled as a couple
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3  Thank MrAlexC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SophieHindmarsh, General Manager at The Maidstone Hotel, responded to this reviewResponded 26 July 2013

Dear MrAlexC,
thank you for staying with us here at c/o The Maidstone. I am happy to hear that you for the most part enjoyed your stay, the food and the service from India and others. We do hope to see you here again, in the restaurant and/or as a guest of the hotel. If so we will help you to pick a bigger and more quiet room than the Alvar Aalto. Maybe you would be more comfortable in one of the cottages?

I know you stayed at Topping Rose House before you were here, and I agree with you, it is an amazing hotel and restaurant, a true five star newly built luxury resort, and not a quirky little inn...

Have a wonderful summer and hope to see you again

Warmest
Sophie

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Additional Information about The Maidstone Hotel

Address: 207 Main St, East Hampton, NY 11937-2723
Phone Number:
Region: United States > New York > Long Island > Hamptons > East Hampton
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 11 B&Bs / Inns in East Hampton
Price Range: £202 - £498 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Maidstone Hotel 4*
Number of rooms: 19
Official Description (provided by the hotel):
From the moment you arrive at The Maidstone boutique hotel, just a short drive from New York City, you will be welcomed as a friend. Located in the storied East End of Long Island, The Maidstone Hotel in East Hampton offers superior style, natural beauty and fine living. We invite you to discover all the unique nooks of our Long Island retreat: from the chic comfort of our lounge, our glorious garden, and our cozy rooms, to the pure, natural flavors of our cuisine while every whim is satisfied by impeccable service that is always gracious and never pretentious. ... more   less 
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Also Known As:
c/o The Maidstone Hotel East Hampton
The Maidstone Hotel East Hampton, Hamptons

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