1. Booked a meeting room for full day----NO TEMPERATUE CONTROL. Insufferable all day. No corrective action by hotel.
2. Lunch pre-ordered and booked for 1200 noon------not served until 1230 because there was a larger party needing buffet set up.
3. Overnight rooms ignored Diamond Club Member room preferences.
4. Overnight room had temperature control problems. Not fixed for second night stay.
5. Room charges screwed up - not as requested by company.
6. Hotel Sales Staff ignored company - never checked with Company Management to see if problems (likely stayed away BECAUSE there were problems).
Totally unsatisfactory experience -- and then hotel management sends generic follow up saying they are committed to customer satisfaction and appreciate our business. What a joke.
Do not book Embassy Suites Syracuse if you expect top notch treatment.
- Official Description (provided by the hotel):
- All suite property featuring spacious two-room suites, complimentary full cooked-to-order breakfast and complimentary beverages and snacks at our complimentary evening reception. The hotel is conveniently located off the New York State Thruway (i-90) at Exit 35 and Carrier Circle, just minutes from Downtown Syracuse, Hancock International Airport, Syracuse University, LeMoyne College and Destiny USA. Many outdoor recreational activities are available including Onondaga State Park, beaches and public golf courses. ... more less
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- Also Known As:
- Embassy Suites Syracuse
- Embassy Suites East Syracuse
- East Syracuse Embassy Suites