Overall a great hotel and great value. My family and I stayed there for one night while we moved between houses. The staff was fantastic and upgraded us a suite for no charge (one of the perks of being Platinum), which was a pleasant bonus. The room did not have working heat (I have the work luck with hotels and heat) and they promptly sent up the engineer tech. He was quite friendly and, though he could not get the heat working, he went out of his way to get us a free breakfast for the trouble.
The kids loved the swimming pool and spa, which made the stay much more pleasant for all of us... kids+bored+hotel is a bad recipe, so thank god for a nice indoor pool! The rooms were clean and nice; outside of the heat not working in the winter, I would say it was perfect.
I deducted a star for unfixable heat, although they did provide blankets and breakfast as comp. There were no more rooms to move to, which is way we stayed in the room. I really can't say enough how friendly the staff was from check in to the end of the stay. I would highly recommend this hotel to anyone.
PS - has been recently renovated, so keep that in mind when reading reviews that call it dated.
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- Also Known As:
- Courtyard By Marriott Syracuse Hotel East Syracuse
- Courtyard Hotel East Syracuse
- Courtyard East Syracuse
- East Syracuse Marriott
- East Syracuse Courtyard