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“Everyone was so Friendly!” 5 of 5 bubbles
Review of DoubleTree by Hilton Hotel Syracuse

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DoubleTree by Hilton Hotel Syracuse
Ranked #5 of 19 Hotels in East Syracuse
Certificate of Excellence
Southborough, United States
1 review
“Everyone was so Friendly!”
5 of 5 bubbles Reviewed 10 April 2014

We were very impressed with how accommodating and welcoming the staff were. We were able to sit and relax at the bar both nights we were there. Everyone said hello to us ever time they passed us in the hall, made us feel very welcomed.

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Nicole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, 14 April 2014
Thanks for the great Tripadvisor review and for making it a point to highlight the friendliness of our staff throughout your visit! We certainly will pass this along to the team so they know that their excellent service does not go unnoticed!

Sincerely,
Kevin Magdon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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865 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (88)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Sabinsville, United States
1 review
5 of 5 bubbles Reviewed 9 April 2014

Even though it was only an overnight stay, I was very pleased with everything--especially the courteous and efficient staff. My room lacked a refrigerator - had my stay been longer, it would have been an inconvenience.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sheila T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, 14 April 2014
Thank you for your recent stay with us and for recognizing our staff in making your visit just that much more comfortable and enjoyable. Although they are not a standard amenity in our rooms, the next time you are with and would like a refrigerator please let us know as wecan have one delivered!

Again, thank you!
Kevin Magdon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Binghamton, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 April 2014

very clean, neat and reasonable. Wished it would have been warmer to use the outdoor pool but indoor was nice. Though walking through the lobby in suit was not the greatest..lol Beds were a little soft for my liking.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Gieselle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, 8 April 2014
Thanks for the nice review and we hope that you have an opportunity to come back sometime in the summer months to take advantage of the outdoor pool (We traditionally open it on Memorial weekend).

Until your next stay,
Kevin Magdon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 2 April 2014

I paid 150 dollars for one night stay, I didnt feel the quality of the room reflected the price. The pool area was kind of gross, there was a lot of standing water around the pool and the water was very cloudy. The whirlpool was nice.

  • Stayed March 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Sarah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Catharines, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 April 2014

Excellent hotel at a great price!!Friendly and cheerful staff. Restaurant buffet was wonderful. Clean, comfortable rooms, easy access to main highways. Overall, a great hotel to stay at. Highly recommend this hotel.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 267travelsalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, 8 April 2014
Thank you for sharing your extremely positive experience from your recent stay with us and for recognizing our location, room quality but most importantly our staff as reasons you would recommend us!

Again, thank you,
Kevin Magdon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kingston, Canada
1 review
3 of 5 bubbles Reviewed 2 April 2014

Unfortunately the rooms do not have a mini fridge, then you can not keep cool some beverages. If the rooms have a microwave would help to heat a baby food, for example. These are the negatives points that I would like to highlight, in order to give to future guests a real idea about the facilities found in the rooms

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Victor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dayton, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 April 2014

I have been staying at this DoubleTree for a couple of years now and highly recommend this place. Everyone on the staff from the folks at the front counter to the best waitresses at any place I've ever stayed its all about making sure you enjoy your stay with them. Only once did I have a problem with a room here and I told them about it on my way to work that morning and it was fixed when I returned that afternoon and the manager called to apologize for the inconvenience. More hotel's need to treat their customers this way!!

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kmagdon, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review, 8 April 2014
As a frequent guest, we so appreciate you taking the time to share the consistency of service and more importantly that we continue to time and time again make you feel appreciated and welcome!

Gracie!
Kevin Magdon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Syracuse

Property: DoubleTree by Hilton Hotel Syracuse
Address: 6301 State Route 298, East Syracuse, NY 13057-1205
Phone Number:
Region: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in East Syracuse
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree

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