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“Excellent service and nice full service suite”

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CrestHill Suites Syracuse
Ranked #5 of 19 Hotels in East Syracuse
Certificate of Excellence
dexter.ny
Level Contributor
139 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
“Excellent service and nice full service suite”
Reviewed 31 December 2011

We stayed here for two nights in December 2011 after Christmas and were extremely pleased with the suite and the people who manage this establishment. From the front desk to the maids these were truly friendly people who cared. The room was a king suite with pull out single couch in front separate room. The bathroom was large and very clean-no mold. Everything from the full kitchen to the seating areas were very clean , Besides coffee, popcorn was in the basket for your use with the microwave. NICE TOUCH! They have a unique idea-lite dinner for those who do not want to go out , On the refrigerator is the menu for that night. We had Italian sausage and a salad . Also coleslaw was available. Beer and wine also was included. This is free with your room charge-no hidden fees. The breakfast was good with french toast and bacon one morning and scrambled eggs the next with sausage. I wish they would extend breakfast hours to 9:30AM as some people showed up in pajamas at 9AM to get some before closing. of course coffee and juice also. I would highly recommend this hotel to anyone for value,cleanliness and a very friendly staff.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank guffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
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English first
georgia
Level Contributor
2 reviews
Reviewed 29 December 2011

We had a party of 6 women staying in the 2 bedroom suite and we thoroughly enjoyed it. Enjoyed the breakfast and the evening reception. The rooms were clean and had enough space for all of us. If we ever go back to Syracuse, we will definitely return here!!!!!!!!!!

  • Stayed June 2011, travelled with friends
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Helpful?
Thank able2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Johnsville, New York
1 review
Reviewed 12 December 2011

I have stayed in many hotels and this one is by far the cleanest, friendliest, and best bang for the buck. I would highly recomend this to anyone.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank charles P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga, Canada
Level Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 December 2011

Pros:
Our room was large and had 2 queen beds. It was virtually an apartment because it had a sitting area with a large flat screen TV and a kitchen complete with utensils and a dishwasher. The room was quiet just the way we liked it. We arrived at 6 PM and were pleasantly surprised to be informed that dinner was complimentary and available till 7PM. Breakfast was also complimentary. Obviously the place is intended for long stays. My wife and I were in a non-smoking room. Visually the room was clean. The staff were friendly.

Cons:
There was a strong smoke smell in our room which we disliked. When I reported this to the front desk, I was told that the adjacent rooms were both smoking rooms, the smell must have seeped thru, sorry, he said. The hallway had even a stronger smoke smell and the carpet looked dirty.
We used the side entrance because it was closest to our room. The entrance was dirty. It was obvious that it was used frequently by people with dirty / muddy boots.

Room Tip: If you can't stand cigarette smell, you'd better not stay there
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  • Stayed December 2011, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank uhamdani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 November 2011

Incredible staff. Super friendly and accomodating. Felt completely at home.
Thank you!

Matt Woodworth

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Matt W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 November 2011

As a hockey mom, I see a lots of hotel, but I have to say that this one is by far one of the one that I wouldn't hesitate to recommend and I will be going back too, the staff was amazing, the service was excellent. They accomodated us and even found a room for the kids to play in etc... I am really picky and hard to satisfy when it come to customer service but I have to give them a big thumbs up, A plus! Thank you James; Leo and all staff for your nice customer service!!

Room Tip: Don't worry if you don't like it, they will go out of their way to satisfy and meet your req...
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  • Stayed November 2011, travelled with family
    • Value
    • Location
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Helpful?
1 Thank Pascale B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Ontario, Canada
Level Contributor
100 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 28 November 2011

The hospitality provided by the CrestHill Suites is unmatched with other hotels in the area. I have gone to Syracuse for many years on shopping weekends and stayed at other hotels but the CrestHill is by far the best! Our team was attending a hockey tournament and many of the Moms were there for shopping; our weekend started with a friendly and very accomodating man who greeted us in the lobby, Leo. Leo was very accomodating and advised about the shopping deals and provided us with directions. The rooms were a lot larger than many of the hotels in the area and included a kitchnette and separate sitting area. Breakfasts were good with a great variety available. Attached to the eating area in the main lobby, there was a separate room to accomodate the overflow of people for breakfast and Jim (hotel Mgr) removed all the tables and chairs in order for the kids to play mini-sticks (the kids were thrilled!). Whenever someone wanted to order in, the hotel provided a variety of menus, their recommendations and ensured prompt delivery. Parents enjoyed the hotel lobby in the evenings with the cozy fireplace, the tv, sitting area and played cards! The hotel Mgr also went out of his way to advise about activities and events including an AHL game and reserved tickets for our group. The team was also provided a discounted rate for the first night which prompted all the families to book the extra night and go shopping. We hope to return next year and would not hesitate to recommend the CrestHill Suites! The hospitality and friendliy service we received was phenomenal!!!

Room Tip: We had a room with King bed and a pull out couch. For 3 people it was great, however, for families...
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  • Stayed November 2011, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank Shelley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about CrestHill Suites Syracuse

Property: CrestHill Suites Syracuse
Address: 6410 New Venture Gear Dr, East Syracuse, NY 13057-1384
Phone Number:
Region: United States > New York > Finger Lakes > East Syracuse
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in East Syracuse
#3 Business Hotel in East Syracuse
#3 Family Hotel in East Syracuse
Price Range (Based on Average Rates): £
Hotel Class:3 star — CrestHill Suites Syracuse 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Cresthill Suites Syracuse Hotel East Syracuse
Cresthill Hotel East Syracuse
Cresthill Hotel Syracuse

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