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“Another wonderful stay.”

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CrestHill Suites Syracuse
Ranked #4 of 19 Hotels in East Syracuse
Certificate of Excellence
Angola
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Another wonderful stay.”
5 of 5 bubbles Reviewed 14 October 2013

Our latest stay in September was our third for this hotel, and our best yet. It is easy to find from the thruway in a nice quiet area, with little traffic. The grounds and exterior of the hotel are lovely. The hotel is always kept in great shape.The outdoor pool/patio area has plenty of tables, chairs and chaise lounge surrounding the pool, which is always clean and warm. The BBQ grills are a nice addition. We usually stay in the one bedroom suites, which are very nicely decorated and very large. Both the bedroom and living room have tv's with many channel choices. I love the fully stocked kitchen, because sometimes you really do get tired of eating out. During the week they have an evening managers reception, which is truly a meal. Breakfast is a combination of both hot and cold food choices, kept fully stocked and very good quality. You can even take your food outside to eat under the umbrellas. The bed is comfy, with great pillows and comforters. Best of all, and most important to me is that this hotel is VERY CLEAN. The price is good, the staff are very friendly and helpful. Also wonderful is that they provide free washers and dryers in a nice, clean laundry area. Everything here is the best. Did I mention I just love this place. Truly a home away from home.

Room Tip: A room on the second floor overlooking the pool/patio area is nice.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angolalinny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review, 29 October 2013
Thank you so much for the positive and wonderful review on our hotel. We certainly hope to see you soon!
Safe travels!

Jim Stocker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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561 reviews from our community

Traveller rating
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    55
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    9
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254
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
CT
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 13 October 2013

The staff is always very helpful and friendly. I didn't know sofa sleepers aren't in all the rooms though. Only some had them. And we didn't get fresh towels everyday, not sure what happened with housekeeping.

Stayed September 2013, travelled with family
Helpful?
Thank yvonnelin121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review, 14 October 2013
Thank you for taking the time to write a review on the hotel. Thank you for your positive review, however, not receiving fresh towels every day is very alarming to me. So I will share your review at the next staff meeting and with the housekeeping department. About 60 of the 83 rooms have sleeper sofas, hopefully with renovations forthcoming, all our sofas will be sleepers!
Thank you,
Jim Stocker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 13 October 2013

We stayed at this location of CrestHill Suites for one night only. It was very clean and nice. The bed was comfortable with nice linens and the bathroom was large with lots of towels. If we had stayed longer I would have used the fully equipped kitchen to make a meal as we were pretty sick of eating out at that point of our trip. There are two TV's, one in the sitting area and one in the bedroom. The hotel was fully booked but was extremely quiet. The breakfast was good. There were eggs, sausage, fruit etc. Overall we enjoyed our stay very much.

Room Tip: Room service is available through a service that delivers. We would have used it if we had read this...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claudette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review, 14 October 2013
Dear Claudette,
Thank you so much for the positive things you stated in your review. The staff takes great pride in receiving positive reviews and providing services that exceed our guests expectations. Please come visit us again on your next rip through Syacuse, New York.
thank you,
Jim Stocker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockland, Canada
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed 13 October 2013

My family and i stayed at Cresthill Suits from Oct 10th to the 13th in a two bedroom suit. The four of us were very happy with the cleanliness and size of the room, also in the kitchen they have everything you'd need to make your own meal. Beds and pillows are very comfortable just like sleeping at home.
Maids, front desk are excellent anything you need they'll get it for you, but the best thing is the price incredibly reasonable especially if you are Canadian and come down on one of our holidays, the other hotel can't come close to price and quality.
They also have a breakfast every morning and diner through the week.

I would highly recommend this place and will be back for sure.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review, 14 October 2013
Dan,
Thank you so much for a fabulous review. I couldn't agree more with you on your comments. It doesn't matter that I am the GM of the hotel, but I do agree with the fact that we keep it very affordable in price couple that with a very clean environment and alot of extras, you can't go wrong! Thank you for sharing your comments and please let all you fellow Canadian friends know about CrestHill Suites. We hope to see you in the near future!
Jim Stocker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anderson, South Carolina
1 review
5 of 5 bubbles Reviewed 11 October 2013

Stayed 4 nights while attending Clemson vs Syracuse football game and visiting upstate NY.
The room(suite) was large, clean and comfortable with buffet breakfast each morning. The most impressive aspect was the outstanding staff. All staff were very accomodating and extremley friendly. They made you feel very welcome and treated us as we were visiting their home.
Even took some good natured ribbing from the manager who was a Syracuse fan when we came down with our Clemson colors on.
Highly recommend this hotel.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review, 14 October 2013
Oh, Danny Boy,,,
Thank you for your positive review on the staff and CrestHill Suites... I am glad Clemson won the game. I fear, had Syracuse played to their potential and won the game, you would have taken it out on me with a horrible review. We let you win so you would feel good about your trip! Clemson is a great team with excellent fans. It was real nice meeting you and your friends and I had fun with the banter back and forth.... You were gracious in your win,,, didn't rub it in, however, had Syracuse won,,, I would be calling you everyday to rub it in! I hope to see you all in two years for your return trip.
Thank you,
Jim Stocker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Princeton, New Jersey
Level Contributor
188 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 8 October 2013

Got a Hotwire price; pleasantly surprised at the value. Large rooms. Clean and comfy. Lots of TV channels but not HD on most. Complimentary welcome food during the week with wine and beer. Nice! Staff very friendly. Fitness room equipmment a little below par - lighter weight treadmills and a partially broken bowflex, some free weights. Free Breakfast good not great, no fruit or yogurt.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NERoadWarrior53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review, 14 October 2013
Thank you for your recent review on the hotel. These reviews do help us evaluate our levels of service and they also help others with their decisions on where to stay. Two things that I have to look into based on your review are; Bowflex machine partially broke and fruit and yogurt not served at breakfast. Fruit and yogurt are always on the buffet and are a must, perhaps we ran out or they were getting refreshed at the time. Our time Warner HD boxes will be installed on 10/21 and at that time all TV's will be HD with over 150 channels. We thank you for sharing in your experience and welcome you back soon!
Thank you.
Jim Stocker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfax, Virginia
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 7 October 2013

Two night stay with daughters they loved the fact that their were TV's in every room, full kitchen, comfortable beds and very quiet business neighborhood. The staff was very accommodating and helpful. They area that the hotel is in is very nice just the surrounding area is a bit depressed businesses were shut down, gas stations are very few in the area. Descent handful restaurant's near by for families to chose from. Great hotel for the price

Room Tip: Back of the hotel was very quiet and the double room suites are great if you have children
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigbouvier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review, 9 October 2013
Traveling with two daughters,,,, oh, do I have stories to share with you as I too have two teenage daughters and I travelled with them this past summer. If I had to watch one more episode of "Pretty Litle Liars" or "The Jersey Shore", I would have killed myself or thrown the TV out the window. So I understand and appreciate your comments about a TV in every room. Anyways...... Thank you so much for sharing your positive feedback with others regarding your experience here at CrestHill Suites. We welcome you and your family to stop in again when traveling our way! Thank you and may you and your family have many safe trips in the future.
Jim Stocker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about CrestHill Suites Syracuse

Property: CrestHill Suites Syracuse
Address: 6410 New Venture Gear Dr, East Syracuse, NY 13057-1384
Phone Number:
Region: United States > New York > Finger Lakes > East Syracuse
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in East Syracuse
#3 Business Hotel in East Syracuse
#3 Family Hotel in East Syracuse
Price Range (Based on Average Rates): £
Hotel Class:3 star — CrestHill Suites Syracuse 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Cresthill Suites Syracuse Hotel East Syracuse
Cresthill Hotel East Syracuse
Cresthill Hotel Syracuse

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