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“Nice stay”

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Hilton Garden Inn Syracuse
Ranked #3 of 19 Hotels in East Syracuse
Certificate of Excellence
United States
1 review
“Nice stay”
Reviewed 24 May 2013

I had a very easy check in and out. Room was very nice, clean, bathroom nice. Despite being near the airport, it was much quieter than I expected. Bed very nice. Cookies and beverage upon arrival was nice.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kathleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, 27 May 2013
Thank you for sharing your review of our property with Trip Advisor. We are happy to hear that you enjoyed your stay and you felt it was comfortable. I will share your feedback with our staff. We hope if your travel plans bring you back to our area you will join us. Thank you.
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564 reviews from our community

Traveller rating
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    40
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    11
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Troy, United States
1 review
Reviewed 23 May 2013

This hotel is fabulous. The staff is welcoming, friendly, and very helpful. The rooms are spacious and clean. They are also roomy and have comfortable beds. Checkout is a breeze. The hotel is clean and visually appealing with snacks to greet you as you walk in the entrance. Pool and hot tub were clean too.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Susan M G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, 27 May 2013
Thank you for sharing your review of our property with Trip Advisor. We are happy to hear your stay was comfortable and you felt welcomed by our staff. We appreciate your kind words as we are always striving to improve our service. We hope if your travel plans bring you back to our area you will once again choose to join us. Again, thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poughkeepsie, New York
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 21 May 2013

The place was excellent. The hotel looked like it was well kept, clean and the rooms where outstanding. I was traveling with my family, the room were big enough to move around without feeling we were in a jail cell. The Room was clean!

It is easy on and off the NY State Thruway. The hotel is located in a buisness area, so the surrounding area was empty at night and therefore very quite.

Only downer was that the hotel breakfast was $9 a person. Not to worry there was a Dunkin Donuts and Dennys right down the road.

I would stay again here with my family.

Room Tip: Stay on the 3rd floor. When we were there there was a wedding going on, didn't hear a thing!
See more room tips
  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank macunitny2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, 23 May 2013
Thank you for posting your review with Trip Advisor. We appreciate all of our Guests comments as we are constantly striving to improve our service. We are happy to hear that you enjoyed your stay with us. On your next travel to Syracuse we hope you will stay with us again. Again, thank you.
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N. Las Vegas, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 May 2013

I have stayed at this hotel a number of times. This hotel is close to the airport and is easy to get around from it's location. The rooms are very clean, staff is very helpful, and the breakfast is well served (even when you have a free voucher). Great customer service!

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ted C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, 23 May 2013
Thank you for posting your review with Trip Advisor. We appreciate all of our Guests comments as we are constantly striving to improve our service. We are glad to hear that you enjoyed your visit with us. I hope on your next visit to Syracuse you will choose to join us. We look forward to seeing you. Again, thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dunwoody, Georgia
Level Contributor
134 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 17 May 2013

Always looking for a Hilton Garden; great brand and this is a wonderful price point for casual or business. Went to son's graduation, easy and fast. Very nice room as expected. Clean and neat, safe. Internet was free and so was breakfast with the mandatory 2 night "graduation special." We've had similar experiences with other chains but not nearly as nice. A solid experience.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, 18 May 2013
Thank you for posting your review with Trip Advisor. We value all of our Guests comments as we are always striving to improve our service. I am happy to hear your visit with us was a good one. We look forward to having you join us on your next visit to Syracuse. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wayland, Massachusetts
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 May 2013

Our family had two garden suites for graduation weekend at Syracuse University. The rooms were fabulous! The Inn served an outstanding breakfast at no extra charge. We did feel that the rates were probably inflated due to the thousands coming for graduation.

Room Tip: Cannot vouch for the regular rooms if you do not splurge for a Garden Suite.
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SweetlimeJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, 15 May 2013
Thank you for sharing your visit with us with Trip Advisor. We appreciate our Guests feedback as we are always striving to improve our service. We are glad to hear that you enjoyed your stay with us. We hope if you are traveling to Syracuse again you will join us. Again, Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 2 May 2013

Staff were exceptionally helpful, friendly and gracious. Hotel was very clean, fresh smelling. Food was delicious and well presented. Room was quiet, bed was comfortable, wi-fi worked very well. Would not hesitate to recommend to any of my family or co-workers as a place to stay near Syracuse or as a place for a business meeting or reception.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, 15 May 2013
Thank you for your feedback with Trip Advisor. We appreciate your comments regarding our staff and hotel. We look forward to having you join us on your next visit to Syracuse.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Syracuse

Property: Hilton Garden Inn Syracuse
Address: 6004 Fair Lakes Rd, East Syracuse, NY 13057-1372
Phone Number:
Region: United States > New York > Finger Lakes > East Syracuse
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in East Syracuse
#1 Romantic Hotel in East Syracuse
#2 Family Hotel in East Syracuse
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Syracuse 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Hilton Garden Inn Syracuse, is in the eastern suburb of Syracuse, near companies such as Carrier, New Venture Gear, Bristol Meyer Squibb, and Time Warner Cable. The hotel is situated in the Pioneer office park, offering a campus-like setting. Deluxe accommodations, friendly service, and a relaxed atmosphere await our guests. Certain to please the busy executive or leisure traveler to the Syracuse, New York area are our array of special amenities, including complimentary high-speed internet access with secure PrinterOn remote printing, an in-room hospitality center with microwave, refrigerator, coffeemaker, two dual-line phones with voicemail and data ports, a large work desk, ergonomic chair, On Demand® video, TV video games, complimentary HBO® and a complimentary USA Today® each weekday morning. ... more   less 
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Also Known As:
Hilton Garden Inn Syracuse Hotel East Syracuse
Syracuse Hilton Garden Inn
Hilton East Syracuse
East Syracuse Hilton

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