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“Nice Quiet Hotel----NOT”

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Hilton Garden Inn Syracuse
Ranked #3 of 19 Hotels in East Syracuse
Certificate of Excellence
Fort Lauderdale, Florida
Level Contributor
223 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
“Nice Quiet Hotel----NOT”
Reviewed 11 September 2013

I spent 4 days in Syracuse and spent my evenings at this hotel. It's a nice quiet area away from the hustle bustle but still easy access to the highway. The rooms are clean and spacious, but the noise from inside the hotel was HELL. The people staying on my floor must have thought it was ROMPER ROOM and were literally bouncing off the walls so badly that the pictures shook on the walls in my room. This was well past 10pm approaching 11pm. I did call the desk and they did send someone up. The noise stopped for about 10 minutes and then started up again. It wasn't just me that heard it. There was another couple that peeked into the hall at the same time I was trying to figure out what the deal was.

With that said, my stay just wasn't up to par with other properties. Not that the hotel can control every aspect of their guests but this was really obnoxious. (I have children and have a pretty high tolerance for a little extra laughter and boisterous noises. This was beyond that so much that I wasn't sure that caged animals weren't staying next door.)

My other complaint was the breakfast. OVERCROWDED. NOT ENOUGH STAFF, especially in the kitchen to keep up. VERY SLOW! NOT ENOUGH SEATING.

There are plenty of properties to stay at in East Syracuse. I'll probably skip this one from here on out.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Hoagy74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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557 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
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English first
Kingston, Canada
1 review
Reviewed 8 September 2013

The property was great staff were friendly, the room was very comfortable microwave and fridge worked well the pool was clean, beds were nice but the pillows were horrible, had a SORE NECK for the rest of the day Saturday due to the bad pillows, I advised the front desk of this issue and they said oh sorry to hear that, where was the Satisfaction guarantee? it seemed they didnt care! they got paid and that was that.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dunlop99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buffalo, United States
1 review
Reviewed 7 September 2013

I've stayed several times at this property. The front desk staff is friendly and provides excellent service. The property is new and rooms are in great condition. Beds are comfortable, and my room had a small refrigerator and microwave. Will return again.

  • Stayed September 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Carol C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, 20 September 2013
Thank you for your wonderful review with Trip Advisor. We are happy to hear that you enjoyed your stay with us and found our staff friendly and comfortable. We look forward to you joining us on your return visits to Syracuse.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new york
Level Contributor
177 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 3 September 2013

Did a last minute getaway to this hotel and enjoyed our stay. The room was very clean, lots of pillows. The location was close enough to everything but out of the hectic traffic. Would stay again. The hotel was pretty full but still very quiet in the room.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sonseekers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, 20 September 2013
Thank you for sharing your review of our property with Trip Advisor. We are happy to hear that you enjoyed your stay with us and found everything to be comfortable. We look forward to having you join us on your next visit to Syracuse. Again, thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
117 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 30 August 2013

We were here on an overnight to do a college visit. We were pleasantly surprised by the accommodations and had a great stay. Good value, clean, wonderful staff. We also ate dinner in the restaurant which was good. And we thought breakfast was tasty, plentiful and very reasonably priced - a great start to the day. Beds were comfortable and the room was spacious and well appointed. We had a small refrigerator in the room to keep out drinks chilled which was very welcome.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WeBvacations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, 20 September 2013
Thank you for posting your review with Trip Advisor. We appreciate our Guests feedback. We are happy to hear that your recent visit with us was great and found our staff and accodations pleasant. We appreciate the feedback on breakfast as well. Thank you. We look forward to having you join us on your next trip to Syracuse.
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New York City, NY
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 August 2013

We stayed at the Hilton Garden Inn at Syracuse. The staff at the front desk was very helpful. He up our rate by $10 to a package that includes "all you can eat buffet and cook to order breakfast for a family of up to 4" when we asked about complimentary breakfast. He said the original rate did not include breakfast but the increase is actually a very good deal. He was right. He was also very friendly. He also switched my original booking for a King size bed to 2 queen beds. We had a pleasant stay. The beds were comfortable. We were visiting my son who was going to college in Syracuse so we were out most of the time. Unfortunately, I can't speak about the other amenities since we did not use them. However, we were very happy with our stay.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 811familygathering
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, 20 September 2013
Thank you for sharing your review of our property with Trip Advisor. We are happy to hear that you enjoyed your stay and had an enjoyable experience with the room and breakfast and found the staff to be helpful. I hope on your next visit to Syracuse you will join us again. We look forward to seeing you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 August 2013

Bay far one of the best hotel stays ever experienced. The hotel and rooms were very clean and pristine. The staff was absolutely stellar and inviting. We travelled with 4 adults and two kids and were treated like royalty. I have travelled allot for business as well as for personal leisure and have to ate this hotel as number 1 ever!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, 28 August 2013
Thank you for your wonderful review with Trip Adviser. We very much appreciate your kind words regarding our hotel and staff. Our Guests comments are very important to the continuous success of our hotel. We hope that you choose to stay with us again when your plans bring you back to Syracuse. Again, thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Syracuse

Property: Hilton Garden Inn Syracuse
Address: 6004 Fair Lakes Rd, East Syracuse, NY 13057-1372
Phone Number:
Region: United States > New York > Finger Lakes > East Syracuse
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in East Syracuse
#1 Romantic Hotel in East Syracuse
#2 Family Hotel in East Syracuse
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Syracuse 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Hilton Garden Inn Syracuse, is in the eastern suburb of Syracuse, near companies such as Carrier, New Venture Gear, Bristol Meyer Squibb, and Time Warner Cable. The hotel is situated in the Pioneer office park, offering a campus-like setting. Deluxe accommodations, friendly service, and a relaxed atmosphere await our guests. Certain to please the busy executive or leisure traveler to the Syracuse, New York area are our array of special amenities, including complimentary high-speed internet access with secure PrinterOn remote printing, an in-room hospitality center with microwave, refrigerator, coffeemaker, two dual-line phones with voicemail and data ports, a large work desk, ergonomic chair, On Demand® video, TV video games, complimentary HBO® and a complimentary USA Today® each weekday morning. ... more   less 
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Also Known As:
Hilton Garden Inn Syracuse Hotel East Syracuse
Syracuse Hilton Garden Inn
Hilton East Syracuse
East Syracuse Hilton

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