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“Hilton Garden Inn was Paradise”

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Hilton Garden Inn Syracuse
Ranked #3 of 19 Hotels in East Syracuse
Certificate of Excellence
Sicklerville, United States
2 reviews
“Hilton Garden Inn was Paradise”
Reviewed 31 December 2013

This hotel was so clean I thought it was new. All of the staff was friendly and accommodating. There are lots of places to stay but this is the best. Breakfast was great. The room was clean and quiet.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, 5 January 2014
Thank you for sharing your recent stay with Trip Advisor. I am happy to hear you found our staff friendly and accomodating. I am pleased you had a chance to start your day with our breakfast buffet, and found our rooms to be quiet and clean. We hope you will choose to stay with us on your next visit to Syracuse. Thank you.
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557 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 December 2013

Our recent family stay at the HGI was first-rate. This hotel is well located near Carrier Circle and easily accessible. The visit was punctuated by an extremely helpful staff. From the front desk to the wait staff to the chef--all go out of their way to make your stay comfortable. The pool, hot tub, and fitness area are added bonuses for family fun.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Harry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, 5 January 2014
Thank you for sharing your recent stay with us with Trip Advisor. We appreciate your kind words about our hotel ans staff. I will pass along your feedback to everyone. We hope if you are in our area for future trips you will choose to stay with us. Thank you.
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A TripAdvisor Member
Reviewed 29 December 2013 via mobile

While the amenities and room were very nice, the walls are paper thin and we could hear everything going on in the room next door. When we complained at the front desk, they said that this is a common complaint but that they would pass it along to management. No sorry or reimbursement. Would not stay here again due to lack if sleep.

Stayed December 2013, travelled as a couple
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, 7 January 2014
Thank you for sharing your experience with Trip Advisor. We do apologize that you experienced noise from nearby rooms. I have relayed your feedback to our Management staff regarding the walls. I do hope that if you are in our area in the future you will choose to stay with us. Again, thank you for letting us know.
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Lafayette, United States
1 review
Reviewed 13 December 2013

Excellent. Had a great time. It was a nice place to have a wedding reception and stayover. After the reception the bar area was a fun place to regroup and have more food and drinks and conversation. The breakfast was delicious and the overall experience was fun.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Patricia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, 15 December 2013
Thank you for your kind words about our Hotel. We appreciate your feedback regarding your reception as well as our Breakfast. We are happy to hear that your enjoyed your stay with us. We look forward to having you join us in the future. Thank you.
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Nedrow, NY, United States
1 review
Reviewed 12 December 2013

Everything met and exceeded expectations! no worries, no cares for two whole days! Wonderful night's rest; wish we had beds like that at home! Terrific food and great services. highly recommended! My daughter-in-law had made all the decorations, but the policy was that she could not put them up herself....no worry: the staff fulfilled her vision perfectly. great dance floor, staff patient even with all the children in attendance. my brother used the fitness room to work off the reception indulgence. We really love the Hilton garden Inn in Syracuse.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, 15 December 2013
Thank you for your wonderful review regarding you recent stay with us. We are happy to hear that we met your expectations and you were worry free. We appreciate your kind words about our staff and hotel. We hope you will join us in the future. We look foward to seeing you. Thank you.
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Amherst, NY, United States
1 review
Reviewed 9 December 2013

Hotel staff were very accommodating and helpful. We were there for a regional hockey tournament and the experience was very welcome. The security personnel were firm yet worked well with the kids to promote a comfortable situation. The front desk managers were great!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michael O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, 15 December 2013
Thank you for posting your review with Trip Advisor. We appreciate your kind words about our hotel and staff. We are happy to hear you felt welcomed during your visit. We look forward to having you join us in the future. Thank you.
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Ottawa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 December 2013

Very clean, very kind and helpful staff . We were there with our grandson's hockey group for a tournament . Found them very accommodating allowing us to have a party room in which we could get together in, the only complaint we had was with the food, we found the quality of the food didn't match the price charged. we would stay there again but not use the restaurant at night to eat in.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Bonofan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review, 15 December 2013
Thank you for sharing your experience with Trip Advisor regarding you recent stay with us. We appreciate the feedback and have addressed the food quality issue with our Food and Bevverage staff. We are pleased you did enjoy your stay and found our hotel clean with a friendly staff. We hope you will choose to join us on future trips to Syracuse. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Syracuse

Property: Hilton Garden Inn Syracuse
Address: 6004 Fair Lakes Rd, East Syracuse, NY 13057-1372
Phone Number:
Region: United States > New York > Finger Lakes > East Syracuse
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in East Syracuse
#1 Business Hotel in East Syracuse
#2 Family Hotel in East Syracuse
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Syracuse 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Hilton Garden Inn Syracuse, is in the eastern suburb of Syracuse, near companies such as Carrier, New Venture Gear, Bristol Meyer Squibb, and Time Warner Cable. The hotel is situated in the Pioneer office park, offering a campus-like setting. Deluxe accommodations, friendly service, and a relaxed atmosphere await our guests. Certain to please the busy executive or leisure traveler to the Syracuse, New York area are our array of special amenities, including complimentary high-speed internet access with secure PrinterOn remote printing, an in-room hospitality center with microwave, refrigerator, coffeemaker, two dual-line phones with voicemail and data ports, a large work desk, ergonomic chair, On Demand® video, TV video games, complimentary HBO® and a complimentary USA Today® each weekday morning. ... more   less 
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Also Known As:
Hilton Garden Inn Syracuse Hotel East Syracuse
Syracuse Hilton Garden Inn
Hilton East Syracuse
East Syracuse Hilton

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