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“Typical Residence Inn”

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Residence Inn Syracuse Carrier Circle
Ranked #13 of 19 Hotels in East Syracuse
Ottawa, Canada
Level 6 Contributor
118 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 302 helpful votes
“Typical Residence Inn”
Reviewed 7 August 2013

On arrival Ada the front desk attendant was friendly, helpful and resourceful with aiding in early check in and sorting out an issue with our feather free room – she is certainly an asset to this property.

This is an older refurbished property. Evidence of age can be seen about; however the rooms are spacious, clean, bright and nicely renovated in the new residence inn theme. As well the lobby and food service areas are fresh and inviting, although the food area is very small.

Missing from the rooms and a great inconvenience are luggage racks meaning one has to totally unpack into very limited drawer space or use the foot stool or table as a luggage rack.

We were in a top floor room – we would hate to be in a lower floor room as we could feel the furniture including the lamps shake when we walked about. Apparently replacing the sub floor was not included in renovations and those on the lower level would certainly be bothered by upstairs guests walking about.

The suites at this property also only have queen size beds, however size wise the room could easily accommodate a king size bed which would surely be appreciated by many guest couples including ourselves. Ironically the headboards are King size…….. Did someone cheap out on the King bed purchase?

The evening meal service is pretty sparse and very basic. For beers besides Bud and Bud Lite beer they have newly but pointlessly introduced wine to the menu. The wine is of the boxed variety and tastes more like one would expect out of an old shoe!

The first night the beer and wine were guarded by a woman reminiscent of a Gestapo Snarky style guard. Anyone attempting to have more than two drinks would be severely reprimanded, even going so far as to remove a glass of wine from the hand of a guest who had unknowingly exceeded the two drink maximum.

The drink limit was new to us since our last stay and the employee responsible made for a very intimidating presence in the beverage area giving the evening “social” hour a very un-relaxed atmosphere.

The second evening of our stay there was only beer and no boxed wine. There also was a different girl on duty who never once counted drinks and spent her time, cleaning, cooking and smiling at guests, all the while making this social hour relaxing and enjoyable.

It is very confusing to guests to have one employee implement a drink maximum and the next employee not.

In fact there should be a sign or notice to what is allowed and let guests honor the system. In all our stays at Residence Inns this is the first property with a drink limit and ironically we have difficulty remembering the last time we saw alcohol being seriously abused on a social hour.

The hot breakfasts each morning was slightly varied, and of the usual Residence Inn breakfast fare. The food was a bit tasty but certainly not gourmet.

This property also features an outdoor pool, a nicely appointed patio area with water fountains and the like – a great relaxing spot before and after dinner.

All in all our stay here was pleasant and suited our needs. There are some great staffs here and we will not let the actions of one social hour employee ruin our enjoyable stay.

Should we be back in the area again we would certainly consider a stay at this property.

Room Tip: Choose a second level room
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andy.karla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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154 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Turkish first
  • Any
English first
Cincinnati
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 July 2013 via mobile

Pros:
Professional and friendly staff
Interior clean and neat
Nice kitchen
Decent breakfast
Paul Mitchell bath products
.
Cons:
The bed was a little hard
Separate bedrooms had window panes in the doors with a curtain...prefer a solid door
Entryway to room needs spiderwebs cleared out and swept (inside was clean)

Stayed July 2013, travelled with family
Helpful?
1 Thank Theresa09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winsted, Connecticut
Level 5 Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 14 July 2013

We stayed in a double bedroom for just one night. The room was spotless--perhaps this is a new facility? We had a two-bedroom suite with the living/dining room and kitchen in between. A bathroom in each of the bedrooms. TVs in both bedrooms and in the living room. We got there around 9 in the evening and left at 8:30 in the morning, so it was a quick stay, but we found the accommodations very good for three people. The staff were welcoming, friendly, and efficient. The breakfast area is a bit tight, so I can see it being a problem on certain days/times of morning. We got there just before the rush (7:30 on a Saturday). Decent choices for breakfast, including make-your-own waffles and yogurt with fresh fruit on top. We had mixed reviews on the beds: I didn't think mine was all that comfortable, and my son disliked the sofa bed. The adult in the second bedroom thought the bed was great. They certainly were fine for one night. We didn't look at the pool or gym. The hotel is located in an area with at least a half dozen hotel properties, so there are lots of choices if you want to pay less. I'd recommend this location, though. It was just what we needed for this particular visit.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scape1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level 6 Contributor
191 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 14 July 2013

Double bedroom rooms are great when traveling with coworkers. Hotel was clean, beds were comfortable. Breakfast was alright, nothing special.

Only recommendation would be to improve the gym. They have a full set of dumbells, but no bench, only cardio equipment. So it's impossible to workout... Even just adding a simple bench would make the gym a whole lot better.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jfbibeau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 June 2013

Stayed there 5-31-13 with my wife and our pup. Rooms were spacious, well laid out and very, very clean. Could not imagine a better pet friendly hotel. Usually pet friendly means run down and smelly rooms - not here. Would recommend this to anyone. Only negative is the $ 75 per night non-refundable pet fee, but if it keeps it that clean, it's probably worth it.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chompiedeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christin W, General Manager at Residence Inn Syracuse Carrier Circle, responded to this review, 5 June 2013
Thank you very much for taking the time to review our property, your feedback is greatly appreciated! As you know, we take great pride in our product and service as a Marriott branded pet friendly hotel. We look forward to creating a similar guest experience to the one that you had with us, with each guest transaction. I am so glad to hear that your stay was comfortable and enjoyable and again would like to sincerely thank you for the taking the time out of your busy schedule to rate us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester NY
Level 4 Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 28 May 2013

We stayed here one night over the Holiday weekend and thoroughly enjoyed it. This is one of the older Residence Inns with outside access to the rooms. However, the property was very well maintained and the rooms have been renovated and looked great. The rooms were very clean and the bedding was very nice.
They have a really nice pool area and sitting area in the middle of the buildings. Although it was very cold out, the pool was quite warm.
My only complaint, if you could call it that, was that the breakfast was mobbed and there was no place to sit. They ran of a few things, but I think it was because of the huge crowd descending all at once.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TerryRochesterNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ddaem
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 April 2013

We stayed at the Residence Inn when traveling to Syracuse to go shopping @ Destiny USA. The front office supervisor, Pam Mangan, was very prompt, polite and helpful during the stay. The room was clean and nicely decorated. The bed was very comfortable. Breakfast was also nice - wide assortment of foods including eggs, sausage, waffles, yogurt, muffins, juice/coffee, cereals, oatmeal, etc. Location is convenient to highway.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ddaem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Syracuse Carrier Circle

Property: Residence Inn Syracuse Carrier Circle
Address: 6420 Yorktown Cir, East Syracuse, NY 13057-1245
Region: United States > New York > Finger Lakes > East Syracuse
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in East Syracuse
#7 Business Hotel in East Syracuse
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Syracuse Carrier Circle 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Residence Inn Syracuse Hotel East Syracuse
Residence Inn East Syracuse
East Syracuse Residence Inn

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