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“Bring Your own towels! ! !”

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Ramada East Syracuse Carrier Circle
Ranked #15 of 19 Hotels in East Syracuse
Ottawa, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Bring Your own towels! ! !”
Reviewed 21 March 2013

I was there this past weekend and room was decent and people were friendly. There was no towel in the swimming area and I was told there will be some up in my room when I return to my room for me and my kids.
The pool is not deep and was cold for an indoor pool but we had no towels after leaving ours there for 6 hours and called 3 times from our room finally getting only 2 when asked for 4. For myself and family. Saturday we left for the pools and the life guard had asked for us 3 times to bring towels downstairs for people in the pool and once again had to stay in the pool for 1 1/2 hours before towels arrived.
Plus towels were in really ruff shape....

Front desk was friendly but everything else I thought need work. Definitely don't recommend spending your weekend here.

Mattress was also to soft where my head was a lot lower than my feet.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Perter2915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer C, Manager at Ramada East Syracuse Carrier Circle, responded to this review, 22 March 2013
Thank you for sharing a review about your recent stay with us. I sincerely apologize that we were unable to provide you with an exceptional stay. The little details definitely do make a trip and I regret we missed the mark during your trip. Your feedback provides me with important information for us to work on in order to improve our guest experience. We appreciate your feedback on these areas and hope you will return and see our improvements
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Rating summary
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  • Sleep Quality
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English first
Gatineau, Quebec, Canada
1 review
Reviewed 15 March 2013

Rooms were nice but small, and room service was average. They did not refill the toilet paper & forgot face cloths. The complimentary breakfast was average. The only hot items were eggs & sausage. No bacon, no potatoes, etc... and wehn it got crowded on the weekend, there was no place to sit, had to wait a long time to get juice. One on the employee, who brought the toilet paper to us one night, was not too friendly. Would not even open the door for us when we were just behind her. But many did have a smile and said hello every morning. Kids enjoyed the pool. Always had to wait though for towels... For the price 88$/night, it was acceptable.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer C, Manager at Ramada East Syracuse Carrier Circle, responded to this review, 21 March 2013
Thank you for your comments. We appreciate your business and I do apologize about the issues with the amenities and wait time during breakfast . I appreciate you letting us know and we do hope you will come back again. Thank you for choosing Best Western Plus Carrier Circle.
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Connecticut, USA
Level 6 Contributor
118 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 4 March 2013

The hotel has very attentive staff - they make sure on wake up call, arrange shuttle trip to a car rental, explain you where what is located in the hotel. The bed is good and so is water pressure; they might forget to provide you with shampoo however, which is nice Pantene Pro V shampoo. The hotel has an indoor pool - good for winter time. The only thing, I did not like was breakfast. It had coffee, tea, pastries, sausage and eggs, lots of carb-food, but no berries, organic yogurt, or vegetables. I know it is complimentary, and I would not mind to pay a bit extra for more healthy style.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheOneWhoLovesTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer C, Manager at Ramada East Syracuse Carrier Circle, responded to this review, 6 March 2013
We sincerely appreciate you taking the time to share your honest feedback with others! It's feedback like yours that encourages guests to stay with us and allows us to be able to give our guests what they are looking for. We are currently in the process of changing up our breakfast buffet to include options for all dietary needs. Thank you for your business and I hope you can return in the future.
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Upstate, New York
Level 5 Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 2 March 2013

Nice, clean utilitarian hotel, at a good price. Our room was just about exactly the one pictured. Has a lounge and on site "grille." Free breakfast buffet, but we decided on IHop instead. Only problem was on check in, when my daughter in law and I were given a queen size bed.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KSyrahSyrah_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer C, Manager at Ramada East Syracuse Carrier Circle, responded to this review, 4 March 2013
Thank you for your review on Trip Advisor. I am glad to hear you had a nice stay while you were here. I would appreciate it if you could email me at your convenience to discuss your reservation. If it was a third party website reservation they will book the reservation into the first available room type to accommodate the number of persons in the room and a reservation with two people will often come to us in a queen. If it was booked through the hotel, I want to reiterate with my clerks the importance of asking the right questions to get you into the room type you need. I hope the front desk was able to get you into more comfortable accommodations.
My email address is jczarniewicz@tramzhotels.com.
Thank you again and I look forward to hearing from you.
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Additional Information about Ramada East Syracuse Carrier Circle

Property: Ramada East Syracuse Carrier Circle
Address: 6555 Old Collamer Rd S, East Syracuse, NY 13057-1299 (Formerly BEST WESTERN PLUS Carrier Circle Syracuse)
Phone Number:
Region: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 19 Hotels in East Syracuse
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ramada East Syracuse Carrier Circle 3*
Number of rooms: 128
Official Description (provided by the hotel):
This comfortable, yet affordable Syracuse hotel offers abundant amenities, pet-friendly accommodations and convenient access to Syracuse University. Conveniently located near many of the area's businesses and organizations, you can make the most of your business trip at this Syracuse hotel. Enjoy just a short commute, Time Warner Cable, John Deere, Sara Lee Food Services, Bristol Myers Squibb and many more corporate offices. Visiting the area's students and faculty? Syracuse University, Le Moyne College, SUNY ESF and Columbia College are all just minutes away. The Oncenter, home to many conventions as well as the War Memorial Event Center, are also nearby. Both business travelers and leisurely vacationers will appreciate being near so many of the area's exciting attractions. Destiny USA is less than six miles from the hotel and offer world renown shopping, entertainment and gourmet food. Sports enthusiasts will enjoy being just miles from NBT Bank Stadium and the Carrier Dome, and those looking for a thrill will have convenient access to Turning Stone Casino and Syracuse Fairgrounds. Play or unwind in the indoor heated pool. Many guests also delight in the many other abundant amenities, including an exercise facility, The Roundabout Tavern on site, guest laundry, a business center, free parking and 24hour coffee available. Unwind and get a great night's sleep in the comfortable and spacious rooms at this pet-friendly Syracuse hotel. Enjoy wonderful amenities, such as flat screen TV with cable television, free WiFi Internet access, a coffeemaker, a refrigerator, room service and much more. Wake up each morning to a delicious complimentary full breakfast. ... more   less 
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Also Known As:
The Best Western Plus-Carrier Circle Hotel East Syracuse
Holiday Inn East Syracuse
East Syracuse Holiday Inn

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