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Reviewed 27 May 2008

I felt totally scammed. I found their website and thought what a beautiful, tranquil spa resort in the mountains of NY. It has so much to offer us based on their website. When we pulled up in front i said to my boyfriend, are we at the wrong hotel? It looks nothing like the picture. Honor's haven doesn't show the front of this apartment looking complex on the website at all. We walked in and there was just chaos. 3 conventions were going on, children running everywhere. When i booked it only 2-3 weeks prior, no one mentioned that there would be conventions at the resort. I was quoted a different price then was on my contract and they immediately corrected it. Our room had a broken window that was kept together with duct tape, my view was of a parking lot w/the dumpster visible, they didn't mention it would be 2 double beds when I booked 1 kind bed, stains on the carpet & bed spread, and the a/c didn't even turn on. I could hear the kids running up and down the hall and above us and squeaking of the floors. I asked for another room. They didn't question me and immediately put us into an upgraded room. We walked around the property, found the lake, pool, workout room, lobby, all which was filled with kids. Also the pool hours are very limited. I don't mind having children but when you book a resort with the name "spa" in it, you usually don't expect to see hundred of kids everywhere. They definitely should've told me that there 3 conventions were attending as well. On their behalf, the staff was very accommodating at the front desk and at the bar/restaurants. But this place literally is NOT what you would expect from the website. It's not new and updated as the website shows and I felt like i was back in the 70's. It was definitely accommodating to families for that weekend not singles or couples for a romantic getaway. We only stayed one nite but i would NOT return or tell any of my friends to go there either. Such a shame!

  • Stayed: May 2008, travelled as a couple
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6  Thank funblondieeNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2016
Google Translation

Room Tip: Кушать лучше в ресторанчика рядом с отелем. Есть рестораны в 5-6 минутах езды от самого отеля
  • Stayed: May 2016, travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2015
Google Translation

Room Tip: Demander la section West les chambres sont moins désuetes
  • Stayed: November 2015, travelled with family
    • Location
    • Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy L, Manager at Honor's Haven Resort & Spa, responded to this reviewResponded 4 December 2015
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2012
Google Translation

  • Stayed: January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managemnt, Manager at Honor's Haven Resort & Spa, responded to this reviewResponded 14 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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