We've been skiing several years now in Ellicottville and decided to give this place a try. My wife made reservations and requested a slope side room.
We arrive and our room faced the street and parking lot. I called to get that corrected. Front desk curtly informed me that we did not request a slopeside room, that the type of room that we requested only faces the street and that there were no other rooms available anyway. Off to a great start. The room was comfortably furnished and clean.
However, it was very noisy. The hotel is located next to a road that has heavy traffic throughout the night. Loud traffic. Snow plows started in the parking lot at 4 a.m. and made way too many sweeps in my opinion considering the size of the lot. If you stay here, try getting a room on the other side of the hote.
Very convenient for skiing. You can get your lift tickets and tubing tickets here at a discount. Very short walk to the ski lifts.
Nice bar and restaurant. Rooms were adequately furnished for cooking meals if you so desire. Very clean kitchen. Spa in the premises as well. Heated pool and hot tub (but, being a "family" hotel, these were often overun with children).
We had an issue with a requested late check out. Again, front desk staff VERY curt and just downright rude. I spoke with Ashley and everything worked out fine.
All in all a good experience other than front desk clerks. Everything is right there. They really need to work on their customer service skills. We'll probably stay here again.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Traveltool, S.L.U., Southall Travel, Evoline ltd and Cancelon so you can book your Tamarack Club reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Tamarack Club At Holiday Valley Hotel Ellicottville