We had such poor service. We tried to extend our stay by one night and were told that this was possible. When we did not receive a new confirmation within two days, we called to ensure everything was in place. Apparently, the owner of the unit was staying there so they gave us another room. We were told that we would have to check out at 10 am and then not be able to check back in until 4 pm. We would then be checked into the new room. This was very disappointing as the main reason to pay the higher price was to have access to our room.
Upon arriving we discovered that the sofa bed was broken, so the head of the bed was on a steep incline. Someone came to fix it, but as we were sleeping it broke again and the people sleeping on it had their heads crash. We called down at midnight...we were told that we could wake the rest of our family up and move to a new room. However, there were ongoing problems with these beds and they couldn't guarantee that this bed wouldn't have the same problem. Apparently, they are in the process of fixing the beds. We asked to have someone fix it. No one was there to do so. We asked for the tools so we could fix it. We couldn't have them. We asked for a mattress to sleep on the floor. There wasn't one. We asked if the people who were still asleep could stay on the murphy bed and the other two people move to the room with the other murphy bed. We could do this for an additional $300. We folded up the broken bed and were left to sleep on the floor. When we asked if we could have a later check out, we were told that the manager would get back to us in the morning. This didn't help at all...the point was to try and have a little extra sleep after being up until one in the morning fixing the bed!
In the morning, the manager was simply rude. He told us that he had been called at midnight to help solve the problem, so he was tired. Hum, at least he didn't have to pay $300. He also proceeded to tell us that this was a maintenance issue, not his issue. He allowed us an extra hour four check out, but it did little to help solve the problems with the terrible night. We decided not to stay at the resort for the rest of our stay. We moved down the road where we had a wonderful stay!
The skiing at this resort is AMAZING, but we will never stay here again.
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- Also Known As:
- Tamarack Club At Holiday Valley Hotel Ellicottville