We love the Tamarack. We just got back from our second stay there from July 18th -20th. The rooms are great especially if you upgrade (minorly) you could get a full kitchen including full size fridge stove microwave and dishwasher. The only complaint we have for our latest visit is the staff seem to be a little edgy.
-I asked some questions at checkout because the bill breakdown is a little odd and was not really clarified.
-We had the parking attendant yell at us because we were on the street and were trying to find out where to park, once we turned around to leave because he made us uncomfortable, we could still here him yelling...
-Walking through the upper parking lot and one person was sweeping outside grumbling loud enough for me to hear "bunch of rookies".
-While our kids were swimming, some of the husbands wanted to have a cigar. We asked an attendant in the area if this was okay and if we could bring some pool chairs over, and he agreed to an area off to the side (more like a walkway outside to immediate pool area) This was perfect, our kids are older and don't need us in the pool with them, but we were still able to watch them from here. We felt accommodated at this point. My husband went down to the area some time after we left to hear the attendants complaining about how they accommodated us and how we left the chairs there. (This to me is something we shouldn't have even worried about, its their job to keep the pool area organized and they did agree to the chairs being moved in the first place. So, my husband took 4 mins and brought the chairs back while one attendant watched, didn't help or say thank you.
All in all a great get away, I will not give the Tamarack a bad rating over some staffing issues that should be easily fixed. Some customer service training and intensives for staff might help the bring the services up for this very awesome destination.
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- Also Known As:
- Tamarack Club At Holiday Valley Hotel Ellicottville